|Address:||1475 N Montebello Blvd, Montebello, CA 90640, USA|
It was my first and last time ever going to this theater. I feel as if this location had one problem after another. At Box Office, an adult ticket was printed for me when it should have been a student ticket. During the first transaction I was not asked if I had an AMC Stubs card, so during the next transaction I let the employee know that I had an AMC Stubs card. She said "okay" & the next thing I knew she had printed out my ticket without taking my AMC Stubs card. I decided that I would just go to Guest Services & have them add on my points. My sister & I were talking about going to Guest Services while the Greeter took our tickets. He said that he would just take down my information & add my points in later. I assumed the points would be added in later that night before close. I then went inside my theater to see "Sisters" & sat down. There was a family sitting behind me that had two kids & I am almost positive that one of the kids had to be under 6. I know about the "No 6 under 6 Rule" for R-rated movies, so I was a little irritated that this child was able to make it into the theater. The movie then began & after it played for awhile I realized that the movie screen was dirty. I decided to just let all of this go & do my best to keep enjoying the movie. I checked 2 days later to see if my purchase had been added to my AMC Stubs card & still nothing. So I decided to call the theater to ask when it would be added. I have now called 4 times & each time have only received the automated voice message that the theater is busy & to please call back at another time. I saw "Sisters" on Saturday night, it is now Tuesday & my purchase still has not been added. I was visiting my sister in California, so my only way to reach this theater is by calling it. Since I cant get ahold of the theater, I figured a review would be the only way to get their attention. Since Im taking the time to do a review, I decided to just do a review of the overall night at the theater. As a former employee of AMC, this theater really let me down. I will not AMC you later.
Im Divided not really sure how to rate this AMC it typically is pretty Decent I visit at least 2x -3x a month with my kiddos and hubby. Yesterday I went super early to try and see Baby Boss there were only 3 separate seats at different locations of the theater.. Being that my kids are 7 and soon to be 2 we could not sit separately there were some seats in the Handicap section. I understand that per Policy they cannot release those until maybe 5 to 10 minutes before show time. I was okay with that I understand but then Hubby and I decided to take it as an opportunity to watch LOGAN.. we had to drop off the kiddos at my moms and be back in 45 minutes we were back in less than that wanted to see LOGAN but out of curiosity asked to see what seating Baby Boss had they had given away the Handicap seating when only 20 minutes before i had asked about it an they had told me they could not release those to anyone until the last 15 minutes i was a bit upset because i felt i was lied too. But then when i got my LOGAN tickets and walked over to the seating area there was a couple sitting there .. We came up to them and they said not these are our seats i had to walk out and get staff and miss the first 15 or so minutes of the movie .. :( ... as soon as they staff approached the couple they just got up and walked out .. the couple had not even paid for their tickets but thought it was okay to take our seats... I did not see staff tell them anything else as they walked out .. This really bugged me because we missed a good portion of the beginning.. :( and these people had no reciprocation for their actions.. or nothing was offered to us for the inconvenience of this. Still Bummed i feel that i missed important stuff.. :(
Not a bad place to see movies I suppose. One thing I absolutely hate is that you have to pick your seat before you actually go into the theater. That means there is a high chance of getting stuck next to people who dont know how to shut up during a movie. Sure enough, my very first time going to this place, I sat next to two men who talked the entire time during the movie, just low enough that it couldnt be considered intrusive, but still bothered me enough that I wish I wouldve said something. It was just me though, and the two men looked like gang members, despite talking like two teenage little girls the whole time. On top of that, the whole reclining seat angle is very good, the sound and picture quality was superb in the theater I was in. The staff was very friendly, but because I had to "Pick" a seat before entering the theater, I got stuck next to those two men I just described, and a couple was seated right next to me. The part that gets me is that when I looked around the theater, there were tons of spots of open seats, all of which I couldve sat so I didnt have to sit elbow to elbow with a couple. What a truly terrible way to ruin what wouldve been a great theater experience. I mean, I wouldve moved, but the staff was not only super friendly but over zealous about their jobs that I felt I would get scolded or told to return to my seat if I opted to find an empty spot someplace far away from the chatterboxes and lovebirds. So... meh.
This AMC sure isnt what it use to be. It went from being a dingy, outdated movie theater to a luxurious experience AMC. The updates to this place includes leather reclining seats in ALL of the movie rooms so its made for comfort. You no longer have to run into a movie theater hoping to find some seats left in a reasonable area, you choose your seats when you buy your tickets. The chairs come in single or double sets so you can either get cozy with a partner, you just enjoy some private time. Once word got out about the change to the theater, it is always full of people. Unfortunately this means that those cozy seats wont last for long because theyll be dirty and sticky all the time unless they do an amazing job of cleaning the theaters each time a movie is let out (which isnt the case). Oh well, Ill still remain coming here until another AMC opens up with some cozy seats too.
Took the family out to enjoy the recently released Thor movie and received an awesome movie experience in the new plush luxurious recliners. All six of us fit comfortably in two sofa seats. Wife and kids saw the whole movie with their feet raised on foot recliners. Expressed my compliments to the manager and I was informed that the renovations to the west wing have been completed only three weeks ago. Were basically just "breaking them in".The east wing should be completed by Christmas. Theyve also taken on construction of a new facade, concession stand and placing flat screen displays to announce movie playing at each individual theatre room. Presently you can see movies in open seating format of first come first serve. Im told after December the purchase of a ticket will have your seat assigned. Row letters are visible on carpet floor and seats are numerically labeled.