American Music Theatre

2425 Lincoln Hwy E, Lancaster, PA 17602, USA

Address:	2425 Lincoln Hwy E, Lancaster, PA 17602, USA
Phone:	+1 717-397-7700
Site:	amtshows.com
Rating:	4.4

Location

Photos 100

Reviews 6

Sally Lederer

Ive lived in Lancaster since the beginning of American Music Theatre. We are fortunate to have such a venue in our town. However, the customer service has gone down hill lately. Last fall, my husband was in a wheelchair. We bought tickets expecting to have a parking spot for handicapped people. When we arrived, we were directed to go across the street to park because the lot was full. We were not allowed to drop off my husband. Across the street, we had to find a parking space way into the shopping center and push the wheelchair up and down ramps that were uneven at the edges. We arrived inside the theater just as the lights went off and had to struggle with a wheelchair to get it into its spot in the dark. I wrote a letter to AMT suggesting that if they sell a wheelchair spot inside the theater, there should be a reserved parking spot in the lot. or at the very least, allow drop offs. This Christmas I received coupon in the mail for $7.00 off for the Christmas show. Instructions say to redeem with a code number by either telephone or internet or in person. I tried to sign up online, but the coupon was not deducted from the total and in addition, there was a $3.50 charge for each ticket for the convenience of ordering online. I decided to call in because I wanted to use the coupon and I didnt want to erase the coupon by paying fees. I called the 800 number on the card and was put into a computerized system that advised me that I was caller #7. I waited to move up to caller #1 and then I still didnt get an operator. I hung up and called the local number of the theater, where I was put back into the computerized system and now I was caller #11. By this time, I had been on the phone for 45 minutes. My friend decided to drive all the way across town to buy the tickets in person. He experienced the same stand in line procedure at the desk because there was only one person selling tickets. I understand that some shows are popular and the theater experiences "high volume", but having been in business myself, I also understand that during "high volume" the company is making a lot of money and can afford to higher extra workers to handle the volume.

Cathy Cuff-Coffman

Attended my first live concert at the American Music Theater. The location was easy to find, and although parking was not ideal, it was OK, and there wasnt a parking fee. Inside, the theater was bright and stately and clean. Ushers were "mature citizens :)" and were very approachable and happy to help, without being intrusive or seeming inconvenienced. My friend was thrilled that the theater sold popcorn, and I was happy with a chewy soft pretzel. We both had a soft drink, and the comfortable seats had cupholders! The venue itself was intimate. Our seats were in the second row, but from front to back, and balcony did not have a bad seat in the entire house. Acoustics were FANTASTIC and I could distinguish harmonies and also hear the blend. Kudos here to the gigs soundman (we saw Amos Lee) as well as the theater. I would go back anytime, and have the American Music Theater on my list of venues to check back frequently with on my phone app to see who is appearing. Id risk seeing an unfamiliar artist there, because the seat pricing was reasonable, the venue was comfortable and accessible, and the overall experience was excellent. *I was not paid for this endorsement.

Anonymous

Saw Blue Man Group and it was a great show (for me and my family) but experience was marred by the rudeness of workers at the venue, almost all of whom were white and older. Maybe could discount the rude, patronizing attitude of one person but had several negative experiences: older guy working parking traffic, old lady taking tickets at left balcony, older lady usher working left balcony, older lady working concession, you get the picture. Only friendly guy who did not talk back with a patronizing tone (one I have experienced with less racially insensitive persons, if you know what i mean) was one older, white usher; he was very nice and courteous. Maybe AMT is not a minority friendly establishment? Am not from Lancaster (live closer to Philly) so not quite sure what is the norm here. Not much diversity among the patrons either; dont think I saw any minorities (maybe they dont come here? most of the showcased artists were country music singers), just saw mostly older white couples, very few families. Maybe not friendly place also for families and kids and for younger people?

A Private User

We just got back from the Roots & Boots concert and the music was great! The seats were fine and the place is really clean and well managed. The sound was really good and was at just the right volume. The only negative thing would be the high intensity white lights that are located to the left and right of the stage and are in a vertical stack; The lights are aimed directly into the seating area and were flashed on and off the entire performance, this was extremely annoying and everyone was complaining about it. The house lights were also constantly turned up and down during the show. The fans should not be blinded while watching the stage and the house lights should be set on a dim setting and left alone during the show. It actually felt like a 10 year old kid was playing with the lights during the show. The stage lighting was fine. We will come back for another concert and see how it goes, but I will not pay good money to be blinded at a concert.

A Private User

Last night was the third, and maybe the last, time that my husband and I attended the Christmas show. I was excited about getting a seat down front in the left orchestra for this performance, but it was a huge disappointment. Apparently, the sound engineers feel that, because many older people are in attendance for the Christmas program, they need to blast the ears off of normal, hearing people!! The speakers were down on the floor to the left of us, and they were blasting and overdriving the bass, so much so that, the group musical numbers were difficult to understand and "vibrating" horribly! We had to cover our ears so they wouldnt be damaged! The one orchestra number with the strobe lights was way, way, way overdriven!! The talented singers and musicians were much appreciated for their talent and drive, but the entire night was ruined for me, my husband and our friends, who were both first-time attendees.

Joanne Y.

My husband and I paid $79/ticket for 2 tickets to Trace Atkins on Sunday, May 21 (greater than $160 for a wasted evening). We sat through about 7 minutes of the horrendous noise and the vibrations and bass were so bad that neither my ears nor my stomach could stand it any longer and we left. I would strongly advise that anyone with heart or hearing problems should be aware of this situation (which in fact has occurred once before when we attempted to sit through Abba). We have enjoyed many programs at the American Music Theater in the past, but programs such as this where the noise is literally out of control are not enjoyable at all and I truly believe can be dangerous to ones health. I am surprised that AMT has not been brought to task for this before. All they have to do is to cut down the decibel level and soften the bass. We were in the balcony and it was simply insufferable.