Fraze Pavilion

424E Lincoln Park Blvd, Kettering, OH 45429, USA

Related:	corbin arena
Address:	424E Lincoln Park Blvd, Kettering, OH 45429, USA
Phone:	+1 937-296-3300
Site:	fraze.com
Rating:	4.3

Location

Fraze Pavilion: A Deep Dive into Customer Reviews

Quality of Service

Ticketing and Entry: Customers have reported that the ticketing process can be cumbersome, with only a few staff members available to handle a large crowd. This has led to delays and long lines, especially during concerts.
Staff Behavior: The staff has been described as overly involved and sometimes rude. They have been known to harass people in the lawn area, asking them to relocate frequently.
Security Measures: Some customers felt that the security measures were excessive and redundant, such as being escorted to their seats even after showing tickets and IDs.

Accessibility

Parking: Parking seems to be convenient, with options like church parking across the street for a fee.
Venue Layout: The venue offers both lawn and bleacher seating. However, visibility from the bleachers can be poor, according to some reviews.

Pricing

Food and Beverages: Customers have complained about long lines at food and beverage stations, sometimes waiting up to an hour. This has been a point of dissatisfaction, especially during sold-out events.
Ticket Scalping: There have been instances where staff wrongfully accused guests of ticket scalping, leading to uncomfortable situations.

Services and Types of Entertainment

Concerts: The venue is primarily known for hosting concerts and has been praised for its intimate setting and good acoustics.
Special Events: The venue also hosts special events like "Baconfest," which received negative reviews for running out of food early and having slow service.

Location

Proximity: The venue is easily accessible, and customers have mentioned that it's a short walk from the parking areas to the entrance.

Additional Insights

Event Experience: Despite some of the service issues, customers have had positive experiences during the actual events, praising the performances and atmosphere.
Staffing: The venue seems to rely heavily on volunteers, who have been described as multiplying in numbers and sometimes being out of line with their behavior.

Useful Data

Fraze Pavilion is an outdoor amphitheater located in Kettering, Ohio. It has a seating capacity of approximately 5,000 and is known for hosting a variety of events, including concerts, festivals, and community gatherings. The venue has been around for several years and has a mixed reputation based on customer reviews.

Photos 100

Reviews 8

Russell Person

I was here just recently for a concert. The entire place was mayhem. The line to get in was very very long. We were in line 30 minutes before the show was to start, and we were just taking our seats when the first act started. They have only one person scanning tickets, then another person checking IDs for people who plan on drinking alcohol, then putting bracelets on for those over 21. 2 people to process hundreds of ticket holders. Now here was the big rub. The lines for beer, wine and other alcohol stations were HUGE. People were standing in line for 30+ minutes to get a beer. Friends that I was with missed entire sets b/c they were in line. And then, despite being carded and obtaining a bracelet, they then would CARD YOU AGAIN when you got to the counter to order. What is the point of the bracelet??? I witnessed person after person getting turned away for not having ID. Women would leave their purses at their seats or on the lawn with friends and have no ID with them b/c they had BRACELETS that we had to show proof of ID to obtain. There were several, guys especially, that were so visibly angry that is was starting to border on violence. Half way though the concert police officers were being posted at all the counters to help deter the unrest. Further more, it was a hindrance to get back to your seat. They had escorts that would actually follow you back to your seat to physically verify your tickets. Walking back with a full beer in each hand b/c you managed to miss half the show but still had ID with you AND a bracelet? Time to escort you to your seat. Need to get up and use the restroom? You get an escort on your way back. Ridiculous. In closing of my rant - Ive been to several concerts. This was my first at Fraze Pavilion. Ive never been at a place that I felt the staff was this confused and over redundant, the process so convoluted, and left with a feeling of complete hindrance that it detracted from the concert itself. I felt unwanted.

David Piepho

Very nice venue but I would like to see the staff stop harassing people in the lawn constantly trying to make them relocate from where they are sitting as many arrive early to have a good location to sit in the lawn only to be bothered quite a bit by the staff to relocate for the late arriving guests. I also have seen the staff wrongfully accuse guests of selling tickets to other guests when they were "not" selling them but handing their friend a ticket for a future show and receiving money for food and drink at concessions only to have the staff "freak out" and assume that ticket scalping has just taken place and get unbelievably rude with the guests. The staff has a way of getting overly involved with what guests are doing and talking about the second they see a ticket being handed from one guest to another guest and god forbid you also have money in hand because you will be treated in the most rude manner imaginable as they assume your scalping tickets.

Bill Smith

This is a fabulous setting to see a concert. It is intimate and the acoustics are really good. But the service is horrible. The Fraze has been around long enough to know that when it sells out the 5,000 seats the crowd is going to be large. So why is it that the food line and the beer line can take up to an hour to get served. Management has no regard for the show goers. They dont ramp up extra stations for a full house. I used to go to the Fraze regularly but the fact the service has never improved shows me a complete disregard for their customers. This year its only going to be one show. The Fraze wont care. They will still draw a crowd and so long as the crowds come they wont do a thing to improve the lousy service.

Brian Cox

I agree with Roberts comment. I used to attend at least 4-5 shows/year, at minimum, and ever since they stopped letting people stand outside, I went on a mini protest and only attend 1-2 shows per year. Every time I go, the volunteers seem to multiply by 10x, all of which think they own the universe. The staff is completely out of line most times, however you can avoid their disdain as long as you dont walk on a sidewalk, talk to loud, stand up at a concert, step 1 inch into the aisle, etc. Everytime I go I either see someone or I get hassled by a worker, and it has just gotten out of control. I will now only attend if it is an act that I have to see; and dont even look forward to that.

sheila hampton

never again will i attend another baconfest event at the fraze. all i can say is horrible,horrible and down right ghetto. left with a bunch of tickets we couldnt use for lack of food. soldout by 3........REALLY! what a joke. and no REFUNDS. one vender told us there a limit on items we could purchase. smh!!!!...........start the event earlier next time and rope off each venders lines with a menu at the end of each one that way i can see if i want to get in that line. venders were slow azz heck. need more than 2 people working........try 5 to keep your lines moving. i have alot more to say but i am out of time.

Laura Church

My husband and I went to see Heart 2 nights ago. We were very diappointed at how we couldnt see the show the visibility was so low we only caight very rare glimpses of performance. When the opening act was playing the screens were at least being used. For some reason they didnt have on the whole time they played. We were in bleachers which compounded the problem. The only thing good about it was the tickets were a gift and I didnt have to spend money to see a concert I couldnt see. Pretty crummy considering all the money shelled out here. I dont think I would ever return unless I had front row tickets

Tina Pasanski

August 17th, 2017 3Doorsdown meet n greet, we ran behind due to GPS sending us to the Mall box office, once we arrived the Event Staff and Box Office Staff were so wonderful, I was able to drop off my Handicapped mother close to the entrance and they then directed me to very close parking lot, once I arrived at the gates the staff took us straight to the box office and checked us in. We proceeded to go back stage and meet the band, the best part was the staff was aware we were running behind and was so accommodating. Thank you Fraze Pavilion and Event Staff. We had an Amazing Experience. Mrs. Adams

David Yoakum

Parked at the church across the street for $5.00 walked less than a city block to the entrance of Fraze. A quick search of our backpack and tickets by some friendly enthusiastic staff and we were admitted. Plenty of space on the lawn, open bleachers/risers in back of the lawn. Really terrific view of the stage, concert started on time. You could rent soft seats with back supports, for lawn seating, we opted out and never really needed them. Incredible performance by Weird Al Yankovic and my teen enjoyed the whole experience. Fraze Pavilion is definitely a re-visit for our family.