|Address:||873 Joe Frank Harris Pkwy SE, Cartersville, GA 30120, USA|
|Working:||9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–7PM|
They have a very good selection of items, run great sales, and generally have decent prices on products. They are somewhat more pricey, but sometimes Id rather get my products same day then wait for it in the mail. Plus, i like to go pet the rabbits, hamsters, and look at the other critters. The associated are always kind and friendly. If they dont know the answer to a question then they typically will go find out for you. And they carry Nutro products unlike anywhere else in the area.
The return policy is horrific. Just throw your money away if you want to return something. Either the staff knows nothing or wants to get into a "knowledge battle" with customers. If your fish dies, you get fish credit. I dont want fish credit I want my money back. It has to returned with a sample of your water within 72 hours. Then you can get another fish up that value. This store is all about money and keeping. Not about the customer.
It is a great store and they have a wide variety of supplies and fish! But their customer service is horrible, the younger crew are great and always willing to help but the older (and Im guessing managers and assistant managers) are rude and not involved at all! I will still go and shop there, but seriously the management needs to step it up!!
Nothing thier fish dies and they dont know nothing about the fish and its a waste of money I dealt with fish alot and never had so many problems with fish into I got them from here small business owner of pet stores I found is the best to get fish from they are healthy fish
I love this place cause the people here are pet smart are very helpful friendly. they help you with all your pets needs. this is picture I bought for my pet today . go there its a great place to shop for your animal
Great pet store for general pet stuff. Pretty good overall selection. They have fish, dog, cat, bird and reptile stuff. A lot of pet shops lack something.
Great met a nice guy named Neal and he helped me with my fish!! :) I always bring my ferret Nina (@ninathestinkyferret on Instagram ;) ) great place!!
I love it. It is the best there animals are great and healthy and good. And if you are looking for a pet store with good animals this one is the one
Staff is always friendly, they take care if the store and genuinely appreciate their customers!!
Poor selections and high prices, especially compared to the Kroger located right next door.
The staff definitely has the passion for animals- its loud and clear. Very knowledgeable
Second time here and the manager was very rude. The employees were very nice though.
I love this place. Great people and great service. Would go here for all let needs.
Jacob was super helpful with my 7 year old niece, who wanted to hold everything.
Kip Teitsort _DT4EMS
Friendly staff. Have bought several fish from then as well as items for our dog.
Favorable prices and great staff. The have wide variety of products.
Very friendly staff and knowledgeable about the animals and food.
The staff is very courteous friendly, helpful and knowledgeable.
I have got all my kids birds there they love going there
Great options of dog foods Especially grain free food!
Great products, very knowledgeable and friendly staff.
Where your customer experience becomes a priority
Very friendly with a great selection of fish.
friendly and clean. good pet food selection
Staff was rude and seemed unwilling to help
Always have coupons and deals
Good selection, good people.
The staff was responsive.
Friendly staff nice store
Very helpful and friendly
Great customer service..
Great customer service
Friendly and helpful
Very friendly staff
Love shop there.