|Address:||269 Riegelsville Warren Glen Rd, Milford, NJ 08848, USA|
|Working:||11AM–5PM 11AM–5PM 11AM–5PM 11AM–5PM 11AM–5PM 11AM–6PM 11AM–5PM|
This review was removed from Yelp, not sure why as it does explain a consumer experience. My wife, 2 daughters and parents (who specifically asked to go here) visited the winery after spending some time at Ringing Rocks Park. As we pulled in, we saw the wine tasting room just off the parking lot and a nice sitting area outside. Since we had our dog with us, the plan was to take turns in the outside sitting area while we had some wine samples. No sooner did we start walking up the driveway towards the wine room that a lady came out and without so much as a hello she said no dogs are allowed on the property. I asked if she meant everywhere on the property and I was going to mention the sitting area, but before I could, she said no and returned inside. As my wife and I were heading back to the car to take turns staying with the dog, my mother took my 10-year-old daughter inside the establishment to use the bathroom. My mother returned and said the same lady told her that the bathrooms were for paying patrons only. In the meantime, my father had walked near the side of the winery to snap a few pictures as he is an avid photographer. Once again, the lady came out and told my father that he was not allowed to walk to the vineyards. He explained he was simply taking pictures that it was not his intention to wander around. When we told my father that the lady refused to let my daughter use the bathroom he went in to inquire. The same lady said that she cant let the general public to use the bathroom as they have a septic system. She went on and on about "what ifs" like a bus load of people wanting to use the bathroom. My father told her that it was not right to deny a child the use of the bathroom and that she just lost four paying customers. We proceeded to get in the car and leave. I was shocked at how a business owner could be so rude and unaccommodating to potential customers or the needs of a child. This individual is in the wrong job and needs a course in customer relations at the very least. It is a shame that we were treated with such an attitude as we were all looking forward to a nice time sampling wines and this put a damper on an otherwise great day. Needless to say we will never be back and will spread the word to all of our friends as well.
When my friends and I walked in we told the staff member we have never been to a winery or wine tasting before. So she asked if we wanted a tasting and we said yes. Had to pay $10 per person. For 3 of us 2 small plates were placed before us. We were given a sheet to check off which wines we wanted to sample but immediately the woman started pouring, never giving us a chance to choose our selections. She kept pouring one right after the other and ushered us out, threw out our plates of food (which were almost full) and basically we were told to leave and if we wanted we could BUY a bottle of wine and go sit outside. When we went back inside to speak to a manager, she again came over to us and refused to even try to listen to us or make us feel welcome. We were not told there was more than one type of tasting (apparently there is a "personal" tasting offered as well). She never suggested a tour of the vineyard....nothing. I have never felt so unwelcomed as a customer in my life. DONT WASTE YOUR MONEY HERE!!!!
I called ahead and asked if the winery serves food or if we should bring a picnic. Was told that there is a cafe on the premises and outside food was not allowed. No problem. Fast forward to today... Visited the winery hoping to enjoy a bottle and the food from their cafe. It was threatening to rain and we were told that cafe was closed. Not sure where the cafe was as there was only an outdoor brick oven for pizza. So we asked if we could come back with a picnic to enjoy the wine and atmosphere. We were told that outside food is strictly not allowed, even if they are not serving food!!! What sense does that make? Today you lost a loyal customer, $ on the multiple bottles our party would have bought, and I will never again recommend Alba to anyone. The owners had such a great opportunity to make a welcoming atmosphere, a la Warwick Winery, and they failed horribly.
For many years I had always come to Alba. I brought many friends and family to the harvest winefest, and for wine tasting of all sorts. The place is beautiful and the wine is good, however the owner is very rude, and condisending. And with that bad attitude falls over into all his staff. There attitude is terrible. They act like there doing you a favor serving you samples. Like we should be privileged to go there, Really. There are so many other nice places to go. Go pass the place about 3 miles down the road to Villa milagro. great wine, wonderful owners. Alba lost a lot of people with their bad customer service. Shame on them...
I have made several trips to Alba for their tastings, food truck festivals, and live music under the arbor. I highly recommend Alba Vineyard- the staff goes above and beyond to ensure you have an exceptional experience. They are very knowledgeable about their wines and the industry. The vineyard crew does an impeccable job of keeping the vineyard in prime condition year round and the scenery is absolutely gorgeous. Im really looking forward to the completion of their new facilities as even bigger and better things are coming Albas way!
Came here for a tasting over the weekend and I was blown away. I have been tasting all over the east coast and few wineries continue to raise the bar with each visit like Alba. Very excited about the new facility opening this fall it will be a nice compliment to their impressive vineyard. Pinot Noir is the standout here, very good Chardonnay and Riesling that rivals the best of the Finger Lakes! For the vineyard site and wine qualitiy its hard to say theres a better value around. Keep up the great work guys!
Alba has been consistently great each time I visit! The staff is always welcoming and very knowledgeable about the vineyard and the wines they produce. This is not your ordinary tasting room, they take their time to get to know the customer and the types of wines you like! Wide selection of reds and whites. I cannot wait for the summer to sit outside under the arbor and enjoy their Rose. Delicious!
Stopped in today to see if they could help me with a Austim project.. Management- a women made me feel like I was bothering her..And had no interest in helping me...When I was not asking them for anything that would be an expense to them...Very unfriendly and poor customer service ...I guess community service means nothing to them
Always love coming to Alba! The vineyard is absolutely beautiful. I always have a good time coming to music under the arbor on the weekends while doing a wine tasting and enjoying the food they have for sale outside. Last time there were oysters on the half shell and I went back for seconds!