|Address:||280 MA-130 G, Sandwich, MA 02563, USA|
The theater is quiet when you walk in. Even for busy showings (though I prefer the late ones) you find the mood subdued in a way you cant quite place. Its not uncomfortable its... somewhere between clinical and religious. The staff is quiet and courteous as you pay for your predictably priced tickets and concessions. The lobby itself is usually bare of the oversized cardboard standees one associates with such places. The carpet is a green out of time. Sometimes someone will be there to take your ticket. Often not. Moving to th theaters you pass through a single long offwhite hallway lit by particularly yellowing incandescents. There are no marquees advertising whats playing, instead the current film is printed out on 8.5x11 paper tucked in a plastic sleeve and taped to the door. The seating is usually clean, with a prepreview slideshow of ads from local businesses, charming in their amateurish graphic design. The sound is mostly good, save for the occasional bellow of the HVAC system. Its a theater for people who dont have many options and are okay with that. Looking for a cinema experience somewhere between pilgrimage and therapy session. Theres a sense that the theater and you both know youre the best either one of you is going to do, and that that might be okay. I love it.
I dont know where to start with this place that they have the nerve to call a movie theater. This place has the worst service EVER. The people there are SO RUDE and the so called "assistant manager" called Tim or whatever is the rudest person Ive ever come across. The popcorn is tasteless and a huge waste of money. The place is always dirty and the people have no class at all. Also my friends and I got kicked out an hour through the movie because it was rated r and we werent aloud to be there. And i understand that. But the people there had the nerve to make us stand outside and call us trash when we walked by. It was completely disrespectful and completely unnecessary. And they say they are so worried about getting in trouble for letting younger kids see a rated R movie, well I didnt see the assistant manager have any concern at all when he let me and my friend see The Purge over the summer which if you dont know is rated R. I am never going to heritage ever again and I strongly suggest taking the 10 minute ride to Mashpee for a way better experience, were you will have quality viewing and you wont be completely disrespected. The only reason I gave this 1 star is because there isnt a lower rating.
Once you get into the theater its a nice experience. The auditorium will be stadium seating... so you are far less apt to be blocked or bothered by people in front of you... unless they are still on their (&**^#%& phones. The other part of the operation is altogether different. The people selling tickets tend to be pretty nice but the people weve had lately seemed like theyd rather be somewhere else. The snack bar is a joke. First, the prices on the menu make you think youre in Manhattan. Everything is sky-high expensive. That MIGHT be ok if the food were acceptable. We dont buy candy there any more as it tends to be stale (perhaps if it were more reasonably priced it would turn faster!!??). And the popcorn is atrocious. It comes in giant bags that get poured into a front display case. Which assures that it is right around room temperature when you get it. In case thats too warm for your tastes, be sure to ask for "butter" -- in reality an artificial, butter-like substitute that they stingily dole out like its platinum. But the good news is the super-enormous popcorn for a sky-high price comes with free refills. Just in case you can get enough of a mediocre thing.
Love having a local theater close to home without a drive to the insanity in Hyannis! Mashpee Regal cinemas is next closest but tends to be crowded or sold out since the rooms are smaller. Have never had dealings with the manager so cant speak to that issue but as far as the heating, its fine with me because I get sleepy if its too warm. The popcorn is usually always wicked awesome since its popped onsite; they even have two popping machines. The only time Ive had an issue with the popcorn is sometimes we get too little/no butter but thats a training issue. Has cup holders but not the movable trays for popcorn or food. Have never noticed any odors so that problem seems to have been remedied. Have only eaten the popcorn; cannot speak to the other food issues. Would love to have Jordan Almonds I remember getting at theaters as a child. Love that they provide printed schedules hanging outside for you to pick up and take home. Website is good, too. The ads do seem excessive but helps to keep the prices reasonable, Im sure.
Manager is rude. About a year ago I purchased 4 tickets for a family movie and did not notice that I purchased tickets for a showing in one theater an hour latter than the same show in another theater. The show was at best 1/5 filled and I asked if we could change our tickets for the earlier show that we intended to attend. When we spoke to the manager he refused. Worst yet he was extremely rude and abrupt with us. As a result no one from my family will ever go to that theater again and I urge friends and family to go to another theater that deserves there patronage. To add insult to injury I went to the theaters web page and submitted a complaint with my name and contact information. They never responded.
We come to this theater about once a month. Ive brought 5-6 kids at a time during the day, Ive come for date night with hubby or out with the girls on a Sunday afternoon. Every single time has been a good experience. Rarely crowded, usually everyone is very nice and helpful. Kids love the kid size snack tray with the popcorn and juice. Comfortable seats and most importantly it is never too loud.
They have really good seats, and very steep seating, which means youll never have to look around somebodys hat. Ive gotten incredibly stale whoppers there. They were still within their expiration date, but they were somewhat soft and chewy (whoppers should be crunchy, and melt in your mouth wonderfully). Its a good theatre, I go there often, they are always friendly, and seldom have huge lines.
Horrible. This place has a manager that is extremely rude, the food is overpriced and honestly overly disappointing they arent helpful, if you ask a question about what movies are playing they say it back in a demeaning voice that makes it seem like you shouldve known the answer. I honestly just dont recommend this place... very very poor management and poor all together
Went to see The Emojji Movie on 8/18 with two 9-year-olds. I was surprised and dismayed to see 3 advertisements before the movie that I thought were inappropriate for a childrens movie. The first one was for burials at sea, the second one I dont remember, and the 3rd was for a weapons store, in Hyannis I think. Other than that, the experience was fine.
The only theater left that pops fresh popcorn....and its cheaper than all the other theaters that sell crappy old popcorn at top dollar.......theaters/screens are small, but the fresh popcorn makes up for it... I think Jeff Myers below is reviewing regal cinemas in Hyannis, because Heritage in Sandwich, MA pops their own popcorn, YUM!