South Slope Cooperative Communications

980 N Front St, North Liberty, IA 52317, USA

Address:	980 N Front St, North Liberty, IA 52317, USA
Phone:	+1 319-626-2211
Site:	southslope.com
Rating:	3.3
Working:	8AM–4:30PM 8AM–4:30PM 8AM–4:30PM 8AM–4:30PM 8AM–4:30PM Closed Closed

Location

Photos 21

Reviews 6

Steve Hoover

I apologize in advance for the wordy review, but these guys deserve it. If you take nothing else from this know that South Slope is, without question, the best service provider I have ever experienced, period. We have their 40Mbps internet package, and Ive never had it drop on me (barring one occasion, which ill detail in a bit). Before that, we had their 10Mbps service on a copper line and we were above that speed consistently. While their upload speeds are on the slower side (1Mbps, unless youre willing to pay for faster) the average user wont ever have any problems with that. We also have our TV service through them, and its also great. Their provided DVR is a little lackluster (one show recording at a time, and you cant watch a different show while one is recording), but works perfectly and navigating through the menus/channels is surprisingly quick. The channel selection is solid, most of those channels are available in HD, and their prices are fairly reasonable (a little on the expensive side, but no more than youd pay for comparable service from DirecTV after their promos run dry). The one time Ive had any issue with my service was handled incredibly. My internet speed dropped dramatically, and I couldnt find any fixes from my side. I called the tech support line, where a very nice tech walked me through a handful of other fixes before we found there may have been another problem. By that afternoon(!) a tech called me and said he was ready to check things out at my address. Of course, it had started working correctly again right before his call. He said it was no problem and to call back if there were any other issues. The next morning, I had the same problems. I called tech support, another great tech pulled up my file and scheduled to have another person out by THAT afternoon. Just as promised, he showed up and fixed the issue. Two days, two calls, two people on-site to fix the problem. In a word, they are exceptional. If you live in their coverage area, you are absolutely crazy to not have their internet service and would be remiss to not at least consider them for your TV service. I cant recommend them enough!

Ethan Henderson

I moved into an apartment, and signed a 12 month contract with the rental company. SouthSlope, however, works on 18 month contracts. Fear not though! SouthSlope offers a NEW 12 month contract specially made for renters! For a "small fee" ($5.00 per-service provided) they can accommodate me, the customer! So on top of paying a ridiculous rate for internet (which very seldom comes in at the speeds required) I am required to pay $5.00 dollars more for signing a 12 month lease through my renter... Seems a little odd that it would cost them so much to simply shut off service after 12 months rather than 18. But like every great infomercial, just wait, THERES MORE! They charge you a $5.00 "processing fee" for paying your bill if you dont set it up for autopay. I have worked in retail for many years, I understand that they use a service for receiving and verifying over the phone payments, but I also know that no one charges $5.00 for that service. So it is just another way to put more money in their pockets?! I dont set my account up for autopay because, once your account is set up for your monthly payment they over charge you, hoping you wont check your statements... I can honestly say that if there was another provider available where I rent, I would use them instead. Absolutely the worst service I have every received. Their phone etiquette is a joke, all they ever do is bounce you around and never actually answer your questions. The one plus, their techs rock. They are nice people and very punctual!

Jay Shipley

Im looking for a worth a heck internet provider that doesnt screw you by selling you 110 Mbps but while the 3rd party installers who handled my install hooked up my equipment said it would be more then enough to handle the load the past 12 + months Ive paid a premium price for 110 Mbps only to learn my equipment they said was up to par was not. Thank you very much for misinformation which cost me well over what was being actually used / provided no wonder Ive called in many times asking for tech support but due to your hours nobodies ever been able to meet me since I work a 2nd shift job. You South Slope should be ashamed of hiring a 3rd party to handle your work and then stand behind them when Ive given you a reasonable option for us both to continue into the future drop my 110 Mbps to the 40 Mbps I resign a BRAND NEW 18 month contact and we start fresh but instead you want to pay my cancellation fee and loose a customer over 118.00 when you offered to pay my disconnect and loose a customer and contract and pay my cancel fees totaling $179.00 DOES THIS MAKE SINCE ? TAKE THE OFFER OF A BRAND NEW CONTACT WHICH WOULD BRING REVENUE TO YOU TOTALING 18 MONTHS = $989.10 to you in the end... and this doesnt add up to you ?

Justin Clark

Not a good way to start out with this company. I was not not aware that the first billing cycle is prorated, so Im now being forced to pay over $500 on my first bill. I was not aware that I was buying a router when the technicians told me my current router was not compatible and set up their own. And l also was not aware that there are "other" charges for installation of service. When I was told that my monthly billing should be around $160-$170 I was not expecting to receive a bill for $500. I would think that someone at some point would have told me to expect an almost tripled first bill. Thats not exactly in my budget. After talking to the service desk over the phone all I was told by the lady is that she was not there so she doesnt know what was discussed and theres nothing they can do about it. Thank you South Slope for demonstrating to me that you are not any better then the big corporations, because you clearly only care about taking peoples money.

Bubba Smitherson

My experience with Southslope has been excellent. The latency and bandwidth were a breath of fresh air from my previous ISP Centurylink (who did not offer service in the area I moved to in North Liberty). We had satellite, which I got rid of in leue of Netflix, an OTA antenna, but they do offer TV service. I still get flyers in the mail from Mediacom, and they are still somewhat misleading (only $30 for internet! yeah but youre TOTAL bill will be like $90 and their customer service has been known to be lacking). Southslope will go above and beyond to satisfy you, recently their prices were slashed and its a great value (20 MBit internet for ~$55 a month all included (FCC fees, tax, etc.)) with very low latency because its an optical fiber network.

John Steckler

What a terrible experience. whatever you do dont sign anything, you have choices which they dont tell you about. I had to move out of the area before my 18 month contract was up. They first tried to bill me for the remaining 15 months of service I was never going to get. Then it was phone call after phone call to get it down to their install "costs". I was there for the install, South Slope was not. For South Slope, the customer is NOT always right. They got my last payment and lost this customer forever. I would do without before ever doing business with this company again.