|Address:||8820 IN-9, Pendleton, IN 46064, USA|
My former fiancé entered into a contract with Blu Falls in July of 2014 and our engagement was ended in December of 2014. While he was the one on the contract, all money paid was from my parents, totaling $6950. I alerted the venue of the cancellation on 12/8/2014. I was told the owner was out until January, but I would hear something from her son. I did not hear anything until 1/13/2015; this was from the owner herself. I emailed her back asking how much money we had paid on 1/14/2015. I had to send a follow up email on 1/30/2015 due to no response, I heard back on that day. The contract stated that the venue would keep the deposit; all monies paid, and require a $3500 cancellation fee, which the owner waived. Hoping to salvage the money my parents lost, I remembered that upon booking, the owner mentioned another couple who had to cancel due to a broken engagement and she was allowing one party to use the amount toward another event in the future, so I proposed a similar solution in my situation. She agreed, however, stated I would need to book event within a year. Unfortunately, I will not have an event that requires a venue of this size ready to plan within a year. With that not being an option, I suggested that she keep $4500 (deposit & amount of cancellation) and return the excess on 2/23/2015. I did not hear back so I reached out again on 3/18/2015. She declined and referenced the contract cancellation policy on 3/26/2015. While I do understand that my former fiancé entered into this agreement, unfortunate situations do happen and it was my hope that I would receive better customer service and kindness. After writing a review about my experience, the owner then contacted me and threatened legal action if I did not remove my review. I stated in my original review that I believed she had been unresponsive, she thought this was inaccurate. I referenced the dates above, to which I have documented emails for to provide the reasoning behind that statement. She referenced a few other items she believed misrepresented the situation, so I have re-wrote my reviews and ensured only facts and my opinion of their service are inside. She also stated “I do understand that the Cancellation of a Wedding is a difficult time. We absolutely take issues such as serious illness, death, or military deployment, into consideration. Changing your mind and canceling your wedding is simply a choice that you have made.” This is a very offensive and insensitive statement toward me in my opinion. While illness and death are much more terrible than what I have experience, any broken engagement leads to heartbreak and I most certainly did not “change my mind” and do not see what happened as “simply a choice” that I made, because it was not. Anyone who goes through this suffers and grieves; I hope she thinks of that moving forward. She continues to say that she is protecting her business by keeping all money paid and I do understand that she may not be able to re-book this date; however, I did alert them 10 months prior to the event. It does not cost over $4500 to simply book their venue for a day, so I do not understand why she thinks my request in unreasonable. I have learned a valuable lesson about letting others use money that is not theirs to pay for something they have contracted and I have learned to better read contracts in the future. I hope Blu falls has also learned a little bit about customer service and tactful responses during someone’s time of suffering.
My husband, Jonathan, and I would love to personally thank Blu Falls! Blu Falls offers many options to fit all budgets and sizes, including both ceremony and reception needs. But that truly seems secondary after the royal treatment they offered us during every visit. All of the staff, especially Emily, offered a smile and helpful suggestions to all of our questions. During our intial consultation, we were shown all of our options. Blu Falls was very patient with us through the entire planning process. Due to the driving distance from the facility, Emily was flexible and offered to Skype our consulations to save time and traveling. The cake tasting was such a fun and relaxing day, as well. The bridal suite is amazing, and it offers a relaxing area to get ready without having to leave and risk being seen by a "certain someone!" We believe they took the time to create a one of kind day. Blu Falls went above and beyond every single one of our expectations. With having an outdoor ceremony, we knew we were running the risk of potentially having to move indoors when the weather forecast turned colder. The staff was very flexible and let us wait until the morning of the ceremony to make the final decision for the site location- inside or outside. This was completely unexpected, as every other venue we researched would make you decide at least 1-2 days in advance! Blu Falls was an amazing addition to our wedding day, it wouldnt have been the same without them! THANK YOU!!
A Private User
The venue is absolutely beautiful. They have done a lot of remodeling in the past few months with the landscaping that has really helped to hide the giant field behind the building. This is an awesome place to get married. The only complaints I have are that the food isnt that great and our event coordinator sort of dropped the ball at our wedding because she wasnt around when we cut the cake to tell us how to do it and she wasnt around when I did the bouquet toss to give me the "toss bouquet" so one of my bridesmaids had to give hers up. Also, they tell you no outside food or drink, which is just ridiculous. If you are there ALL day getting ready for a wedding you have to eat. The food that they want you to buy for that time is extremely over priced so we just snuck our own food in and ate it. Other than those few things, we had a blast on our wedding day!
Very disappointed in this venue. From the start the payments werent being processed the day we set it up. They held on to checks we gave them till weeks after and cashed them at their convenience. I dealt with 3 different staff members which didnt seem to communicate well and issues were caused from it. At our rehersal the night before their staff was breathing down our necks timing us and also informed us that we only had a certain amount of time for our rehersal. All around experience was terrible for the amount of money we gave to them. I feel like they should have been there to cater to our every need. They caused a lot of wedding day stress too that was unnecessary. I would not recommend them to anyone because of our experience. Sadly to say because the venue its self is beautiful!!
A Private User
We had planned to book our wedding here on September 11 2010, but it didnt work out because the coordinator had given up our date after we assured them we wanted it. Something came up on the day that we were going to place our deposit and we were going to get with them the next day. However someone else went there and booked the day. The event planner completely went behind our backs without so much as a phone call to let us know. It was quite unprofessional and very displeasing. However after reading the other comment before mine I am so glad we didnt have our wedding there. We had it at Praire View Golf Club in Carmel. It was amazing and the event planner Shelly was phenominal. So I would definitely say weigh your options out from this place and go somewhere else for you event.