Premier Aquatics

1801 Roswell Rd, Marietta, GA 30062, USA

Related:	jungle adventures a real florida animal park
Address:	1801 Roswell Rd, Marietta, GA 30062, USA
Phone:	+1 770-321-8404
Site:	premieraquatics.net
Rating:	4.5
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 12–6PM

Location

Photos 100

Reviews 5

Monty Lacewell

Native of Chattannoga, made a trip to Atlanta for doctor visit. Love fish so I thought I would stop in and see if they had anything I was interested in. They did, I got a pair of fancy guppies for my grandson, stainless steel tongs, bumble bee coby, dwarf gourami, frozen food, mini crabs, stone cat, ember tetra and a rock. Took the lady approximately 20 minutes to ring it all up. $177.43. It was getting late, my wife had been in the car waiting, I-75 traffic was getting really slow, needed to get out of there. Arrival at home I found they had changed me $25.00 per pound for the rock which was 2.9 pounds. NO WAY! Im not a tight wad I have spent a lot money on this hobby. If it had been live rock you pay more, it was not. I called them and ask if they charge me the wrong price. They never said yes or no. I told them I would like to return it. They tell me the only way they can accept a return is if I get back in my car and drive 98 miles and personally hand it to them with a receipt. I suggested I ship it to them by UPS with a copy of the receipt. The answer was not kind, or professional, just NO. I go to Atlanta at least 4 times a year and had hope this would be a good store. But to use their own word, NO! This is a sad example of how people get so focus on money they completely forget compassion, kindness, fair compromise, not to mention REASONING. What did the bible say, Come now let us reason together. The two aspects of Premier Aquatics that accentuate their store name is Selection and Profit. Not just a reasonable profit but greed is the motivating purpose of such poor customer service. 5/5/17 Update I am upgrading my one star review to 4 now. Today the manager of sales called me and advised he personally had review the transaction and found I was correct in saying I was over charged for the rock. He also found another error and graciously applied a credit to my card for the amount of both errors. I give Christopher 5 stars, I give Avery 5 STARS and of course you know the two ladies who did not know what they were doing brought down the total score to 4 stars. Thank you Christopher for stepping forward and taking care of the customer. Most likely I will return to see Avery.

Dark Embrace

We visited this store a few weeks ago, wed called to ask if they had some dwarf puffers and they called back to say they did. We had to travel about an hour but boy was it worth it, this place has everything! A great range of freshwater and saltwater fish, drift wood, rocks, feed, plants, lotions and potions, we were blown away. This place is so well thought out in terms of its stock and attention to detail. The tanks are utterly stunning! Each one was a testimony, not only to the extremely high quality of care they put into their fish but their under water abodes also. Every one was aqua scaped beautifully! The staff couldnt have been more helpful and friendly, without smothering you as in other places. They not only gave me a male and female puffer but a male and female blue ram who have already had their first batch of eggs, unfertilized but theyre new to this parenting game. Getting home with our new additions to the family, we had no hesitation (after acclimating them of course) in putting them into our tanks. These fish were 100% healthy and cared for by a very knowledgeable staff team, were already planning another visit when we have some free time. Bravo guys, 5 stars. Update: turns out the white eggs we thought were unferilized were actually, we have wigglers!

Brian Smith

Best aquatic specialty store around! Jacob, Liz, and Brittany are very knowledgeable staff members and always have an answer to my questions. They get really busy and at times you must be very patient. Dont expect to get the McDonalds speed turn-around when you walk in the door on a Saturday afternoon. Ive seen plenty of patrons get frustrated and seem to take it personally, its hard to understand this trend. This is a specialty store with lots of customers excited about the hobby. Learn the dynamics of the store and staff and all will be well. Ive been doing business with them since 2009 and Im still am very pleased to-date. Their freshwater and marine environments are kept immaculate and Ive never once had a fish with disease or health issues from this store. Be sensible when price comparison shopping. Brick and mortar retail stores will always have a markup, they have to make a living. Immediate local availability of parts and specialty food has a value all its own. Comparing big box online retailers to Premier is foolish. Most of the time for big purchases the staff will work with you on pricing if you ask. Again, I cant say enough good things about Premier!

Keno Zoik

I used to love this place, they were in my neighborhood before they moved. Their prices, however are outrageous - a real ripoff. Cant really say much for corals or for saltwater fish, but their tanks and other equipment are priced for fools who dont know better (myself included, up to now). I went to store today to pick Maracyne Plus (where they were listed as a distributor) but they did not have it (only two medications ???? Optimum Aquatics blows you out of the water, palls). Having ran out of the testing strips and having a sick fish at home, I bougth a 25-pack of 6in1 strips for $16.99 and a 25-pack of Ammonia strips for $19.99 (both by Tetra brand). I needed those strips and had to have them (albeit I could have picked them elsewhere w/o driving out there), but when I checked the price on Pet Solutions. com, both sets of strips were $9.99 each. That means that for $20 worth of strips, they got me for $17 worth of profit. Thanks, but no thanks. After 10 years of coming there and spending more than $1200 in tanks, equipment and live fish, I am gone. Hello Optimum Aquarium and online equipment vendors. Would give 0 stars if I could.

A Private User

Worst place in GA !!!!!!
The problem of that store is simple...they nothing know about the fish or customer service. Maybe they know about the money.
I went to buy clown fish after set up my water. I asked them how I drop this fish to my tank. They said it is very simple.. Just drop fish only no mix our water. I did it but my fish is shock and not moving until now. Yesterday I went to other store in Alpharetta. And bought Yellow tang. They asked me how you drop this fish. And I said fish only... They said that way is very dangerous for fish. You have to put the plastic bag on your water to adjust temperature for 30 min then drop fish to bowl or container and send very a little water from my tank to the bowl for 1 hour by using long tube

I purchased blue starfish in marine reef. And it died after one week. I also went to other store in Alpharetta. And I asked about blue fish. They said we never recommend that blue starfish because this one is very very sensitive, don't buy this one. I asked price. Price is 28$ I paid 40$ to marine reef!!!!!
I think that goal of marine reef is only money.