Balboa Water Sports

702 E Balboa Blvd, Newport Beach, CA 92661, USA

Address:	702 E Balboa Blvd, Newport Beach, CA 92661, USA
Phone:	+1 949-723-5387
Site:	balboawatersports.com
Rating:	4.5
Working:	11AM–6PM 11AM–6PM 11AM–6PM 11AM–6PM 11AM–6PM 11AM–6PM 11AM–6PM

Location

Photos 100

Reviews 8

Matthew Touma

Stopped by to rent a couple of jet skis this afternoon with a group of friends! Initially everything seemed to be going well. They explained all that we needed to know about operating a jet ski and we were on our way at 4:15! The boating speed limit in Newport Harbor is 4 mph and since the water was a little bit choppier than normal it definitely took us a lot longer than the expected 15 minutes to clear the harbor into the ocean! After getting into the ocean at around 4:35 we started to enjoy ourselves and were going pretty fast! My cousins jetski started to have some problems and a couple of warning messages appeared on the screen saying "maintenance required" and "oil pressure." She turned it on and off a couple of times but the jetski felt very heavy and would not accelerate past 6mph. Her boyfriend hopped off the jetski and tried to see if there was anything clogged in it but all appeared to be normal. Thankfully since there were two jetskis I was able to connect the towing cable and tow them back into the port, otherwise they would have been stranded out in middle of the ocean. We started our tow back to the harbor around 5pm. I was towing at about 7/8 mph and we finally made it back to the dock at 5:45. We explained what had happened and how we werent able to fully enjoy ourselves because the jetski stopped working and our usage time was cut short. One of the men said that he has to go out and check it before they could do anything about the pricing. He came back and said that everything was fine and if there was a problem it probably was fixed while the jetski was towing, which I said is not our problem. The lady that was ringing us up said she would charge us half price for the inconvenience. The manager then became aggravated and starting yelling that she has to charge us full price. I asked them to stop accusing us of lying and to not raise their volume at a customer. They refused to adjust the price and said that it was not their problem. I responded in saying that they can charge us full price but I would leave them a negative Yelp review. The woman at the register became furious and just outright started yelling at us like a psycho. As we were leaving I was filling my girlfriend in on what happened and how she was yelling to which the lady literally YELLED to the top of her lungs that she was not yelling. When this happened we were already in the street and all the other pedestrians in the street literally came to a complete stop because of how loud the woman was yelling from inside the business. Overall, they refused to carry out the end of their contract. We were cheated out of our $135 and were provided HORRIBLE customer service. I have never been straight up yelled out by a business owner. Clearly they do not know what customer service is and how important it is in this day and age. I will never be returning.

alyda smith

For every 1 negative theres 3 positives, in our personal experience, we were greated with a smile and great attitude, paid whatever and took off down the road, quick instructions and we were on our way. After seeing the seals we went as far as alowed. Heading back we had a breakdown, luckily with the 2 of us we towed one back, dropping it off there was no problems and he was sympathetic. At the shop they took care of it quickly and we were on our way. Thing is here, the customer service out weighed the action we went there for, so regardless we enjoyed ourselves thoroughly.

jimmy c

I highly recommend this activity if you are interested in renting a Sea-Doo. Had a first rate experience and would rent from this company again. I am an experienced rider and found their machines actually had quite a bit of jamm. Came close to Dolphins and even Humpback Whales on my trek out in the ocean. A+ Experience.

mboemmels

Best watercraft rentals...newer skis and newer rental bikes that actually work! Great staff! The jetski tour was awesome! Dolphins swimming 2 feet from our skis at 30mph!

A Private User

This is the spot to rent jet skis, they have brand new 2011 Sea Doos that are awesome. We had a great time!

A Private User

Friendly Staff as well as a Great Price! A Must do if you are visiting Newport Beach!

Martin Nguyen

Great lessons and nice canal to paddle board in.

christian bell

Hired a jet ski. All in all top experience