|Address:||9900 Terwall Terrace, Pleasant Prairie, WI 53158, USA|
|Working:||4:30AM–10PM 4:30AM–10PM 4:30AM–10PM 4:30AM–10PM 4:30AM–10PM 6AM–8PM 7AM–6PM|
This place is a rip off ! Their site says its a $50 deposit for a 12 person pool party room. They send an email stating you have to pay another $55 for their pizza, soda, and 12 cupcakes. Then 4 days before my daughters party they "accidentally" send me an email asking if I was canceling for $50 fee or rebooking the party for another $50...what ? I call and its never an answer from the rental coordinator Julie Ann Beth. Then I call the front desk and explain the situation and they tell me I owe $205.73. Come to find out the party cost $140 plus $55 for food/ drinks and the $50 deposit is not included because you receive it back at the end. Their site doesnt state the price of their parties. Nor do they send an email stating the balance. They only sent me an email stating a $0 balance because of the $50 deposit. As I stated before they then sent a $55 fee for food. Never stated ANYTHING a about the party costing $260 altogether for ONLY 12 ppl that includes myself and the parents ! Everyone else has to pay $7.50 ! Then they dont accommodate their mistake. Their customer service SUCKS ! Theyre too over priced !
A Private User
While it is a very nice facility the customer service leaves a LOT to be desired. The front desk staff is very helpful and polite but once you get upstairs...each staff member seems to be more clueless than the next. If the male staff arent too busy hitting on the women who frequent the club they are talking to their friends pumping iron by the weights while the women who work the desk are too busy giving you dirty looks or whispering to one another to even acknowledge you need anything. Either way the upstairs desk staff do nothing but putz around leaving members to seek out paper towels on their own (they never re-stock in the evening) or get their own keys to lock their belongings, or to make sure teeny boppers and little kids arent running around unsupervised as you work out. Save the taxpayers money and fire them all at least in the evening as they do nothing for members or the facility, unless the members are friends from their personal lives. It is a joke.
The Pleasant Prairie Rec Plex is the jewel of the village! It is a lively, well used place and a magnet for traffic and business to the village and the surrounding areas. I am willing to pay a little more for a facility that is clean, well maintained and offers just about any fitness activity you can imagine, providing variety and motivation to keep you on track towards your fitness goals. I also like that they make sure that no matter what tournament or meet is held at the facility, paying members will still have a place to park during their visit there.
Facility is nice but they lean on it like a crutch. Ive been at other gyms that offer hot towels and key cards for the lockers, the staff is usually ok with being irritated to help you. Scheduling is a nightmare between knowing if and when the kids area is open, when you can swim in the water arena, and when big events are going on and you cant even get into the gym with one of the highest paid memberships in the area. For a place that costs as much it would be nice to be able to enjoy the pool without massive crowds
The facilities at the RecPlex are some of the best I have seen. Basketball courts, long course lap pool, indoor water park, Lake Andrea, and an ice rink round out the highlights. The membership fees are reasonable and the staff are kind with many clubs to join in your choice of a sports. I would definitely check this place out before getting a membership elsewhere.
This amazing facility is a true blessing to the whole community. Its very family friendly, and offers our whole family of 6 amazing opportunities. You can skate, swim, run, play racquetball, basketball, and even try scuba diving! Not to mention the other work out facilities. I learned as an adult how to play hockey here even!
Poor customer service and misleading membership information. Weve been members since 2008 and cannot even get a call back from the Director of Memberships and Services nor the Business Manager so I finally have resorted to calling the Director of the Facility. Lets see if I get as call back from him??
Great facilities, but the place really shines with the lessons and classes that they give and for youth. Look into fencing or racquetball if you want something cheap, interesting, and most importantly fun.
Worst customer service ever. The Director does not even call you back. They give you mis information and then do not honor their mistake. I was a member for 3 years. They only treat new members well.
Its bad because the lady told us u can come at the age of 13 without a adult and we went there and they rejected us at the front desk so we wasted a 20min drive there and back SMH
3 * s because its not cheap!! A day pass is $14 for a non resident. $10 for a resident of pleasant prairie. Nicely equipped but I just wanted to get a workout not move in ha ha
Need a permit to park close to the pool. Otherwise, plenty of parking across the street. Great view of the water. Facilities kept clean and stocked. Good overall experience.
Great Gym, however really could use a pre-weighted curl bars. Just not enough bars for members to use when the weight area is busy. This would be a great addition to the gym.
Awesome facility! Hot tub, tons of exercise equipment, ice rink, water park, indoor track and theres a lake. My favorite gym at which Ive ever been a member.
the pool area is a great place for kids.. toddler friendly. had a picnic by the lake outside establishment. we really enjoyed the short getaway.
Played hockey Friday night with the "Ankle Breakers"! It was a blast! This is a twin rink facility, and the ice by my standards is GREAT!!
This place is great! It has everything that you need, but I wish it didnt cost so much I mean it is owned by the city.
I love it here, friendly personel, excellent environment, I can do almost anything to get in shape, no issues!
I love it there ever sents I was littel but there website needs to have the prises of the open swim and stuff
Great place for working out and staying active. The staff is friendly and accommodating.
Great place, though they could use a stop on the kenosha bus system them i could go more
Top notch facilities and events. The triathlons they put on are world class.
Nice facility although the air quality in the pool is poor at times.
Basketball tourney cosr $5 to park and $15 per person to enter.
Totally handicap accessible. Great staff. Great facility.
Excellent facility. Well maintained with attentive staff.
Love the fishing and the pool. Also the Recplex Beach.
Always a great time such a clean and organized place
It is a great way place for the the whole family
Great spot to host a wakeboard event!
Just a great park with lots to do.
Huge and seems clean and well run
ANTAR PLAY & LEARN
great place nice daycare for kids