Hilton Washington Dulles Airport

13869 Park Center Rd, Herndon, VA 20171, USA

Address:	13869 Park Center Rd, Herndon, VA 20171, USA
Phone:	+1 703-478-2900
Site:	hilton.com
Rating:	4.2

Location

Photos 100

Reviews 4

Ashley Yost

Not at all happy with our experience which lasted less than 12 hours. It started at the front desk during check-in when the manager(?) (or other front desk clerk) interrupted our check-in to tell the clerk waiting on us that she shouldnt be using new pieces of paper for taking notes, that she should use paper from the garbage. She continued with more berating nonsense right in front of us...all during our check-in!! She flustered the clerk while simultaneously making us uncomfortable. It was a conversation she should have had with the other clerk when there werent customers around. At the absurd price of $10 for WiFi (even the cheapest of hotels offer free WiFi) we opted instead to watch television, which was a bust because most of the channels were grainy and/or completely cut out while watching. We decided instead to go outside which is actually the highlight of the hotel with its comfy sitting area and ambiance. The hotel is pretty soundproof so going to bed early was not a problem. However, we wake up after 5am to a bill with a $52.00 charge on it for the "Cardinal Lounge"!! I had never even stepped foot in that place!!! I promptly went to the front desk which was absent of any employees for about 20 minutes. When someone was finally available, I explained that there was a mistake & that we were never in the lounge. The receptionist proceeds to tell me that there wasnt a ticket showing but if there was, then she could figure it out and take it off. That was too suspicious; a charge for that much but no receipt to show what it was and who signed for it?? I was adamant about the fact that we were never there and told her it needed to come off of my bill. She was reluctant and I was already thinking of all the ways they could prove we werent there - check the computers in the lounge to find the ticket, check the security cameras, ask staff - anything except shrugging your shoulders and saying theres no ticket!! Finally, after getting even more adamant, she did print me a new receipt sans the charge. However, when I checked my bank account 2 days later, there was a pending charge for my bill with that amount still on it. It did somehow work itself out a few days later without me having to call, though. Needless to say, it was a stressful experience. The entire situation was very shady, especially since there was no ticket in their system for this phantom charge! Weve stayed 2 years in a row on our vacation travels because its so close to the airport but I highly, highly doubt it will happen next year.

Thadeus Duke

As a diamond member for years, I have never had such a bad experience. The Hilton Honors reservation system system was down, so Honors customer service worked with the front desk to check me under my credit card and when the system was restored would switch it to a rewards stay with no further action on my part. The next morning I stopped by the front desk to verify the switch had happened and was told it had not, and told me it was impossible. I then explained the what was agreed on last night and that Honors had told me there were in fact two ways to accomplish what they had agreed to and told the front desk how to do it, thirty seconds later the front desk said that it was done. That same night I inquired about the shuttle service to Dulles, extend my stay another night and verify that it was now being billed correctly as a rewards stay. I was told it was being charged to my credit card, not a rewards stay. Explained for the third time the situation and was again told it was impossible to make the change at this point by the assistant manager. I asked for the GM since at this point it was beyond an error, I had been lied to..It turns out the GM had been standing three feet away on the other side of a pillar at the front desk the entire ten minutes I was trying to resolve this. He proceeded to ask what the issue was after standing there while I was explaining it three feet away. He carried on that it couldnt be done at this point and this demised into a shouting match at the front desk in the lobby, I am ashamed that I raised my voice but I had had enough of being lied to. After a call to Honors customer service by the front desk, the so called "impossible" was done. Aside from the error, subsequent lying and lack of customer service, the building, grounds and rooms are nice. Room service was polite and grateful. The rates were a good value if this had not been a rewards stay. The management, front desk staff and bell staff seemed like they were just killing time until their next job and that hospitality was not a career choice based on my interactions with them and their attitudes.

christopher cook

This is, simply put, among the top two or three Hiltons I have ever stayed in anywhere. I stayed here one evening on business when arriving late into Dulles before setting out to other nearby Virginia locations. Check in was not overly prompt with only one desk manned but it was exceedingly professional on check in. I was offered my preferred type of room on the executive lounge floor as a Hilton Gold. The lounge offered discounted adult beverages (my favourite kind) and some nibbles, as well as a full breakfast which was very nice. The lounge bartender was very pleasant and friendly; a hospitable host to be sure. The room was an excellent size and was totally spotless. Nothing out of repair and everything in like new condition, bathroom spotless and fully stocked with towels and other amenities. I has not had much to eat that day so found myself in the Cardinal Lounge for a couple more beverages of the adult variety and some crab stuffed potato skins that were served with an exceedingly tasty hoisin BBQ sauce. I didnt find the lounge to be exorbitantly priced as many hotel lounges are. They had some beer on tap (a selection of 5 or 6) which seemed to be about 7 a pint and I believe the appetizer was $12, which is about the same as you pay in mid market restaurants anywhere. The bartender was also courteous and professional. I frankly cant fault this hotel on any of its hard or soft product other than check in taking a few extra minutes. It was quite easy to get to the 267 toll road in the morning on departure but was in a bit of a quieter commercial area which meant I didnt hear a thing all night. Id happily stay here again on my next visit to the DC area.

James Richardson

We stayed in a Jr Suite on a Saturday night to get away for a night and to celebrate a birthday. Id mentioned this in the reservation and while we were out at the Executive Lounge for hors doeuvres, some complimentary chocolate covered strawberries were delivered to the room. These were much appreciated and quite good to be honest. The room was large and everything was clean and as expected, and still had a nice recently remodeled look to it. It did feel slightly empty though, and maybe a larger coffee table would fill it up a bit better. The TV channels did not align with the printed channel guide which was an annoyance, and one channel we wanted to watch wasnt coming in, so we had to go to the Executive Lounge at 9pm to watch a show. There were still cookies there, so it wasnt too bad. Back to the hors doeuvres, the hotel had a decent spread for this. Lots of rice, beef with vegetables, soup, fresh veggies with dip, cold cheese, fruit, and cookies. Breakfast had eggs, bacon, fruit, breads, oatmeal, red potatoes, and cereal. Both hors doeuvres and breakfast appeared to have a plentiful amount of food and a staff member working hard to keep everything clean and in order in the lounge. It was definitely worth a little extra for the executive level. While we didnt use the fitness center or the pool (only indoor was open as its March), we did check them out. Both looked really nice. Overall, it was definitely a good value, and wed have no problem staying again.