Holder Family Fun Center

683 S Water Ave, Gallatin, TN 37066, USA

Address:	683 S Water Ave, Gallatin, TN 37066, USA
Phone:	+1 615-575-4386
Site:	holderfamilyfun.com
Rating:	3
Working:	9AM–11PM 9AM–11PM 9AM–11PM 9AM–11PM 9AM–2AM 9AM–2AM 9AM–11PM

Location

Photos 100

Reviews 14

ThisIsMe1787

Had a booked party and the staff didnt even know it until a call from the morning of. Website states that you get 2 slices of pizza, soda, 1 hour of bowling, shoe rental, 5 dollar game card, and a hostess for basic birthday package... We got no hostess, 1 slice of pizza and 30 mins. The staff was not customer service friendly. We had to keep going back to them with issues ranging from them not activating the 5 dollar game cards to the food being cold when served and of course everytime they tried to act like it was our fault. It was pulling teeth to get things they were suppose to have taken care of done. To top it all off we were the only ones in the building for most of the party so its not like they were having to split their time. Half their machines were down and they were having a hard time operating the bumpers. They also failed to mention the hour of bowling is split between the number of lanes you need to accommodate all the children. Really not worth the money paid and kind of a rip off. I think they should have to tell the customer or have it written out on the website the terms of the bowling and food especially since its 100+ dollars when more than 6 children are involved. I highly recommend you go elsewhere for your party needs. If I could give them something lower than one star I would.

Andrea Buford

We had my daughters 6th B-Day party there. It started off great until 20mins into her party, when the "party host" DISAPPEARED...We had to go back n fourth all night ordering pizza n drinks when it shouldve been at the table on time instead of being delivered to the other party room, not once but 3 times... As much money as we paid for the party room, the service was HORRIBLE, CONFUSED STAFF, N. UNDER STAFF.... Keep ur money...We wil NEVER have another party/event at that location again

Jessica Jones

Went there to kill time by playing in the arcade and all the games were down. They gave us a full refund without a problem. Theres not as much activity from customers as there used to be. I think thats because of the new generations wanting be on their phones instead of actually doing things. Im 28, so its not coming from a biased opinion. Anyway, I would enjoy going more if the interior were more up to date.

Matt Duncan

Poor service and too expensive. We paid for 4 games, but they rang up 3 so our lane shut off early. They were rude and acted like it was somehow our fault. We had to wait 10 minutes before they were able to get it going again. No apologies. Mean attitudes. Small thing, but for the price it would be nice to have welcoming service and good attitudes.

Katrina McPeters

This place is a rip off. We went on a Tuesday night, the website shows a special. We asked to use that special and they would not honor it. Then my daughter asked for a smaller ball and they told her she could not have one it was against company policy. So she could not bowl at all. Both guys had bad attitudes. Will not be back.

Amanda Justice

Dont go here rip you off. Paid $16 for 2 games +shoes for 2 ppl. Going bowl other game but lady said had to pay for another game. So 2 games my husband and I. One game per person. Pretty crapy

Julie Webb

Hours state theyre open 24 hours and they are turning big groups of people away to close at 11 or 12. Should probably change the hours if you cant abide by them.

Craig1287

Plenty of stuff here for all ages. Bowling, laser tag, arcades, and more. Great for a birthday party or what I went for which was a business outing.

Judy Mcferren

Kids bowl free all summer!! Friendly staff, clean facilities, good food! Lots of fun for all ages.

Jesse Slayton

Decently priced beer, good fun, and a great atmosphere.

Madison Alexander

I love bowling here. Their food is slow.

Michael Warren

Older bowling alley that needs updating.

Joshua Strong

No service at all.