|Address:||2000 Beaver Lakes Blvd, Aliquippa, PA 15001, USA|
|Working:||11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 9AM–3PM|
This is the worst run reception venue I have ever been to. Be smart and book your events elsewhere. The event coordinator, chef, and owner are all completely incompetent and tried their best to ruin my sisters wedding reception. They were all full of lies and excuses for everything. Hopefully you dont mind a funeral luncheon also using the space while the 1 person sets up for your event. Also beware of the event coordinator because she is quick to slander anyone who is making her look like she doesnt know how to do her job. Just a quick run down of the things they did wrong for my sisters wedding: double booked venue, late to let us in to get ready, event coordinator yelled at bridesmaids for her being late, attempted to use different color napkins than was initially shown, refused to provide any golf carts for picture taking, claimed all kinds of additional fees than were provided and discussed with the original coordinator, upstairs room was dirty and no drinks were provided as we were told they would be, incorrectly set up tables based on diagram they provided, incorrectly numbered tables which we caught and fixed, forced the florist to fill all vases with a tiny pitcher that she had to fill up in a far away location, had to have the florist change the agreed upon time for set up because they were not ready, dinner service was late and slow, the wrong dinners were provided to the majority of the guests and when this was brought to the attention of the coordinator she had the chef storm out to yell at my sister in front of the guests (the chicken was not the same chicken they were served at the tasting so beware), a giant tip jar was placed at the bar despite a substantial gratuity already being paid by the bride and groom, liquor drinks were served with practically no alcohol content as was noted by almost every guest who was drinking, only one bar tender was provided despite over 125 guests so there was frequently a line, and all of these issues were brought to the attention of the coordinator and the owner. Instead of attempting to rectify they situation, they complained about my sister and blamed her for everything. Most completely unprofessional place I have ever been. Just because you have a beautiful venue does not mean you can have absolutely no customer service and treat those people who book you like garbage because you already have their money. Shame on you for your poor service and for adding so much unneeded stress to my sister’s big day.
AWFUL experience! I went to a wedding last weekend. The staff was rude, slow, and the owner was a total jerk. For perspective, my sister had her reception there 5 years ago, and it was awesome. great service and nice staff. This new owner is awful. The father of the bride could not get a shot because of "club policy" that all liquor must be served with ice and a mixer to the top of the glass. A friend couldnt even order a scotch on the rocks, for the same reason. Why? the new owner is CHEAP, CHEAP, CHEAP! We waited in line at the buffet for over five minutes because, while the green beans and pasta were cold, no one would bring out more chicken or beef. I guess they had hoped that no one would notice. CHEAP! Everyone complained so much that the owner shut down the bar an hour early, and his daughter (another bartender)passed the bottles through a little divider back to the cash bar. Whoever wanted a Yuengling or Screwdriver had to walk over and pay. The electric soap dispensers in the bathrooms were shut off, and replaced with ugly, random pump bottles (in a shell shape, no less). This place is the opposite of classy. The outside wedding pics were nice both times, but the service and experience were AWFUL. Ive been to classier fire-hall weddings. These folks do not know how to treat guests. Instead of usual chatter about the brides dress, all of the guests talked about the poor service. Shameful and unfortunate experience.
So unhappy with our service at Shadow Lakes. We chose this venue for the atmosphere, which I must say is beautiful, but the service with the owner Mr. Magg was totally unprofessional and very unpleasant. I would not recommend this place to anyone. We have been members of the club since 2005 and have been through the many ups and downs as it changed ownership. Please reconsider if thinking of Shadow Lakes. The service is horrible from golf, dining, or pool. The pool does not open until the end of June, the hours are 11 to 6, there is no lifeguard on duty, and you can not take a guest unless you charge them and any refreshments from the concession stand to your account. Mr. Maggs is all about just give me your money and I will be sure to treat you badly. Run while you can!!!
Terrible Customer Service. I had tee times for 10:30am on Saturday August 16. Upon arrival I was told that there were no carts available and that the tee times were backed up significantly. The individual in the pro shop then explained that the owner decided to allow over 30 golfers that day off the back nine while additional tee times were still scheduled when they were to make the loop. Not only did that scenario close down the course but all we received was, sorry I had no idea. It was embarrassing especially since I had family from out of state travel with me and then had to find other tee times in the parking lot.
A Private User
This place ruined my wedding, I was so excited to have my big day at this venue, it is the prettiest place in beaver county, and we paid alot of money to have it there, but the food, service, management and overall performance of the service was extremely horrible. I even heard guests overtalking in the restroom about how bad it was, I feel like I bought a Lexus and found out it was a Chevy. I was completely disappointed and just a friendly warning to all of you new bride to bes out there, rethink your decision on this place, looks can be very deceiving!!! FYI: We even had gifts, cards and cookies missing!!!
A Private User
Absolutely wonderful place, I had my Bridal Shower here and it was everything I ever dreamed of and more! After my shower, I had people calling and sending cards telling me how wonderful this place was! Everyone we worked with were great and tended to our every need, they went over and beyond! If my Fiance and I did not have a down payment somewhere else for our wedding reception, we would of booked here without a doubt! Wonderful service and one of the prettiest places! I would recommend this to anyone who is looking for a classy wedding or shower! Shadow Lakes is the way to go.
Absolutely an awful place to have your wedding or reception. The new owners screwed one of my friends weddings of which I was coming into town for. They told her she HAD to change her wedding to a earlier time because another couple wanted to have a reception and their wedding in the same day. She all ready paid a down payment and had a date and time set with the old owners. the new people stepped in and just care about the money not their customers. Now I have to change my flight plans hopefully to get there in time for their big day. if i could give them 0 stars I WOULD!