|Address:||5499 Lake Rd E, Geneva, OH 44041, USA|
|Working:||12PM–12AM 12PM–12AM 12PM–12AM 12PM–12AM 12PM–12AM 12PM–12AM 12PM–12AM|
We spent the day today(9/25/16) at Adventure Zone and drove around on a golf cart...it was our first time in the area. We had three children with us(ages 2, 5, and 9). When we were leaving, one of the boys suggested we go to the place with the band outside by the lake for dinner. We had noticed that it said kid friendly menu so we agreed. When we arrived, roughly around 6:55pm, the bus boy was our only encounter with a staff member bc I approached him. I asked him about getting a highchair and he was very friendly and brought it to our table and we asked specifically if it mattered where we sat. He said no so we chose a place near one of the fire lanterns. We had to find a menu on another table, which wasnt a big deal, which we did after sitting for five minutes. We watched the band for a while and they were great. After about 10 more minutes, the bus boy was in the area and I inquired about a kids menu. He said they didnt have one but told us about the two options for kids. Again, very friendly. We waited another 15 minutes and still no one greeted us at our table. Meanwhile, the table next to us had been cleared and sat again and a waitress was right there within a few minutes. Perhaps we were sitting in the wrong place at the wrong time. After 35 minutes total, we left. We had over an hour drive home, hungry kids, and kids that are well behaved, but cant be expected to sit that long of a time without even taking our orders. It is a very cute place. Nice, cozy atmosphere, good live music, but no idea if the food is any good or not bc we never got to find out. I have never taken the time to write a negative review for any place, but I thought that this was warranted. As we were looking around, there were several waitresses standing near the building, but none even glanced our way. Im not sure what the hold up was. It was hard for me to rate it one star, but that was my only option in order to write a review. When I got home, I looked up reviews online. Sadly, it sounds as the slowness is a common practice. Maybe in the future well try it out again when we have plenty of time set aside and arent super hungry when we get there.
Horrible experience here. The staff was so rude as soon as we were seated. Finally after 10-15 minutes we had a server assigned to our table from another section. We were all ready with drink and food order. No special orders just one person didnt want bacon on her sandwich. One person in our party was brought there food then 15 min later the other five orders came out. Still missing one order after awhile I walked down to ask for the manager because our waitress just kept making excuses like the service was normal....in between that time she never brought refills either. When the staff finally found the manager I tried to explain to him what was going on but instantly he was on the defense. I told him where we were seated instead of coming to the table he badgered me with questions like "they all have name tags, you dont known her name?" -"well is she black or is she white?" and finally " what would you like me to do comp your meal or something?". Keep in mind he was doing this in front of the whole restaurant while the staff laughed and rolled their eyes. I figured I was talking to a wall so went back to my table and told him when he had a solution to come see us. All the food was there finally. Then 10 -15 min later no sign of waitress or manager I walk down to get out bill and leave when again run into the manager and just calmly asked for our bills so we could leave BUT the waitress felt the need to call us B****es! Skip to us walking out the manager did not make us pay which is not what I was ever looking for and apparently fired the waitress who then chased half of my party into the parking lot yelling and had to be taken back inside. I really hope the owners read these comments because in all my years of working at restaurants NEVER have I whiteness such a disaster. From management to front counter this place needs some serious help. From reading the other reviews it seems owners must not take the business very seriously if this is still happening. I will make sure to tell everyone I know how horrible this place is.
I attended a private event clambake at Firehouse Winery 10-5-13. The appetizers were nicely done: decent variety, wings were good, offered fruit. The bar was slowwww, ridiculously so. I had to wait 15 minutes for the one guy in front of me to get his drink, all the while the bartender did not even make eye contact or seem to give a crap that we were there. BTW, when I finally did get my Dixie cup of wine, it was barely palatable. I know its Ohio wine, but, come on... It was a good thing the appetizers were decent, because it took about an hour and a half for the dinner to actually get served. The portions were generous, included corn, chicken and ribs. The clams, however, were a huge disappointment. They must not have been washed at all before cooking. Nothing like biting into a clam and getting a mouthful of grit - Ugh!!! Desserts were lackluster overall, but the brownie was decent. Oh, yes, and the clam bake was held outside. Fortunately we were enjoying unusually warm weather for October, so we werent freezing. Unfortunately, about half way through dinner it started to pour - not just rain - seriously pour. The area where we were seated started to flood, so we dragged our table a little closer to the center of the tent. After re-seating ourselves, the coup de grace of the evening - one of my family members exclaimed that there was something crawling on her leg - turned out to be a maggot. Trying to see where it came from, we looked down, and lo and behold, maggots crawling EVERYWHERE on the brick surface under our feet. I mean everywhere. At that point we gave up and called it a night. Needless to say, we will NOT be going back there...EVER.
After reading some of the reviews it sounds to me that nothing has been done to improve the service/food. We went this past Sunday. I thought it was closed. I go in and ask the musician if they were open. He said yes but we were the only couple there other than him. Every time we have gone there in the past I noticed the service/food was getting worse. Last summer we were served a wine bottle that tasted like vinegar. We took it back and they gave us a new bottle. It tasted the same so we left. This was suppose to be the best of their wine....yea right. If you really want to know whats going on talk to their x-employees. Since we had that privilege and here r some of their comments: - They work us like dogs for the pay - The manager is more push the wine and food regardless of the quality - There is no future there - They new the wine hadnt fermented enough but they still began selling the wine which explains the vinegary taste. If I would disregard the comments by them there was another incident where I was eating upstairs. Two older ladies began to question us regarding the place. Come to find out that they were part investors of the Firehouse business or going to invest in the business. We pointed out what I wrote earlier. Im not sure if they ever invested in the business but unless they make drastic changes I would not include this place in the winery tour. Yes every business needs to make a profit but if you go by the myth that everybody will go to a winery, think again. Your best advertising is "Word of mouth" and when asked, I send them to Debonne Vineyards (4.4 rating) vs Firehouse Winery (2.4 rating)