Aquarium Village

461 Old Country Rd, Westbury, NY 11590, USA

Address:	461 Old Country Rd, Westbury, NY 11590, USA
Phone:	+1 516-333-0682
Site:	nyaquariumvillage.com
Rating:	3.9
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–6PM

Location

Photos 48

Reviews 9

Jimmy S

Very disappointed today with one of the staff members at Aquarium village! Went there today for what would have been my third weekend in a row going there from Queens. Each time I have bought something. I made the 45 minute ride out there in traffic with my 8 year old son. When we finally parked and reached the entrance of the store something bothered him ..I dont know if it was the long ride or maybe the smell of the store but he started to throw up as soon as we walked in. I quickly put my hand over his mouth and rushed him out of the store and had him throwing up on the side of Old Country road. After he seemed to have finished I took him to Dunkin Donuts on the corner to wash him up, get him some water and use the restroom. (apparently aquarium village tells its customers to use the restroom there as theirs is always "out of order" ) As I am heading back to Aquarium village I see an employee outside opening the door. I approached him and I apologized profusely about what happened and he turned to me with the BIGGEST ATTITUDE AND SAID " WELL YOU COULD HAVE TOLD SOMEBODY" I became LIVID. I said EXCUSE ME WHAT DID YOU WANT ME TO DO? LEAVE MY 8 YEAR OLD ON THE SIDE OF OLD COUNTRY ROAD THROWING UP WHILE I GO BACK INSIDE AND MAKE SURE THAT YOU KNOW HE THREW UP???? The employee also added that i had "disappeared " for 20 minutes. Instead of someone asking ME if he was ok this is the response I received! For all this little ignorant man knew my son couldve been seriously ill. As any parent knows your first and only priority is to make sure your child is ok. I rushed inside and told the manager what had happened and he apologized. a simple Im sorry however doesnt erase the lac of compassion that was shown to me. Needless to say this would be my last time going to this store and i refuse to spend another DIME on them and their rude unprofessional and ignorant staff!

Mr. Cadillac

Once a good store where i bought fish, supplies and food. I used to have a 40 gallon saltwater tank most of my livestock i bought came from their old location, before renovations on their change of location to somewhere larger. Fast forward to 2016 im 18 years old and ended my years with saltwater keeping and went back with tropical fish in a 10 and 65 gallon aquariums, upon going here one day i saw a beautiful small super red severum that was only $10, i remember seeing one at Petswarehouse but it was sold. Upon looking at it more, my parents asked one of the employees for help so i can buy it, while my father was gonna buy frags for his reef tank in our living room. A few minutes gone by and i began to watch as the employees were helping other people and the guy who said HELL HELP US decided to help someone else, frustrated to the point i left with my parents and went over to Petswarehouse (Where i normally buy my purchases now on) I WAITED 30 MINUTES FOR SOMEONE TO HELP ME AND THEY DECIDED TO NOT TO HELP THE THREE OF US, WHO WERE WAITING IN THE HUMIDITY OF THE STORE. At the end of the day i came home with four healthy cherry barbs from Petswarehouse, the staff are very knowledgeable there, they ask you if you need help and are very nice people, ive got a good discount on the cherry barbs. SHOP AT YOUR RISK HERE sometimes youll get help or youll leave frustrated.

Jim Devacchio

Stay away from this place! The saltwater systems are infested with parasites (flukes). I was going to purchase a flame angel and noticed them on most of the fish on the wall. Came back a month later and they still didnt remedy the problem. The RO water I bought tested at 37 tds. My tap water is better than that! They have a nice coral selection but theres no AC on in the summer so I cant imagine how high the temp of the water is and its dreadfully hot in the store where I dont even want to browse. The dry goods are reasonably priced. I only go there for food and accessories. I wouldnt trust any livestock sold from this place. They dont seem to care at all about the well being of their animals. I tried to schedule maintenance on my tank but there was never a call back. Try Tropical Showcase if you want to deal with professionals .

Steve Zweier

Beautiful place, new owners tanks were beautiful very clean. The guy I spoke to (didnt catch his name) was very nice and helpful. This place seems to be very good at keeping track of inventory and when shipments are coming (granted this is a first impression and unverified, will find out if what they say theyll have next week they will have). But overall my experience today and what I saw I have no problem what so ever driving 10 minutes out of my way to visit this place over going to pets warehouse. Keep it up guys I need a great fish store to go to and this looks like a winner.

Bruce Dannan

Best aquarium on earth! I went from never having an aquarium before to having a beautiful 90 gallon cichlid tank (Peacocks & Haps). If youre a Cichlid guy, Jimmy is the man. Hell work with you on picking out the right fish and will even try to get special fish in on for you. Best part is, they have provided a lot of free advise on water quality, tank setup, fish termperments, etc. and they dont mind taking time to talk to you about it. They are all in the hobby too which makes it nice.

Joe Schmitt

Its hit or miss with these guys. One day youll walk in and the manager will be nice to you, the next time, he treats you like youre man who killed his fish. The only thing that remains the same is all of the staff treats you as if you were retarded and know nothing about fish keeping... even when you clearly know more. But hey, they have a great collection of fish. So if you know what you want, go there. If you have questions... get ready to be treated like a moron.

Charles Doherty

Very small freshwater fish selection, if your going for salt there is a large selection. Some workers are very good and nice if you can get your hands on one, however some Dont know how to talk to people and only care about making sales rather than give the correct info, seemed like the ones doing that were the owners. Will certainly not be going back there.

Nicholas Pearse

When I walked in I wasnt greeted by anyone, when you start looking through the tanks there is a lot of dead fish and sick fish which is a big no no when taking fish home. Then I was walking around and there are buckets with huge catfish trying to jump out . The only thing buyable is there hardscapes with a good selection of rocks and drift wood.

Pauline B.

This is our go-to fish store, wide variety of healthy salt water and freshwater fish and coral. I have been going here for about 5 years and have never lost any fish I purchased from aquarium village. Ask for Steve or Andy if you need assistance, they are my favorite employees, very helpful and knowledgeable.