Hampton Falls Inn

11 Lafayette Rd, Hampton Falls, NH 03844, USA

Address:	11 Lafayette Rd, Hampton Falls, NH 03844, USA
Phone:	+1 603-926-9545
Site:	ow.ly
Rating:	3.6

Location

Photos 99

Reviews 7

K O

My boyfriend and I arrived at the motel and I asked to book a room for the night. She checked me in and handed me the key and I walked down the hall to the room. I inserted the key and was met by a male customer already occupying the room and engaging in very personal activities. I apologized and hastily made my way to the front desk. After explaining the situation, the receptionist denied that there was somebody already booked in the room. I attempted to convince her for approximately two minutes before asking for a refund and telling her I would be staying at a different hotel. She said she would not process a refund because the manager was the only one authorized to do so and would not be in until the next day. I asked her to call the manager, and she said he was likely “at church,” and thus unable to answer the phone. I again asked her to view the room for herself to confirm that there was somebody occupying it, and she reluctantly agreed. When she returned, she confirmed what I already knew, and made no apology or effort to amend the situation. She told me I was free to stay somewhere else but that I would not receive a refund. I told her I would wait at the desk until the manager could process my refund in the morning or via phone. She said she would call the police, and I invited her to do so, as I had done nothing wrong. At this point she had raised her voice and used profanity, specifically the f-word. She then called her manager and he assisted her in processing a refund. I received my receipt and left. I thanked her upon exiting, and she said nothing in return. She was quite aggressive in her words and actions throughout the entire interaction. I called the motel three days later and spoke with the manager about the incident, and he refused to acknowledge that a problem existed. He stated that she did not know somebody was booked in the room and that “everybody makes mistakes.” I informed him that the problem was not only in regard to the deeply personal encounter with the customer in the room, but also that the clerk refused to make a refund, that she raised her voice, and that she became verbally abusive with her use of profanity. He refused to acknowledge that this happened, so I thanked him and hung up.

Joe Sloop

Dont buy the hype! The question is how can I make this factual and not sound like a creep with sour grapes? I dont think I can...just take it for what it is. This is at best a 1 star motel. Its hyped as a lot more and I would not have stayed but the first night if I could have found a place as close at a reasonable price. It does have a pretty good location. For off season I was astounded at the motel prices. Even Priceline couldnt get me a better price. A "resort"? HA! Great joke. Its more like a dump. There was a friendly couple who worked the desk but the place is the typical "fell-into-disrepair-and-purchased-by-a-middle-easterner" kind of place. The outside and places that show are shined up a little for publicity photos but the back of my bath room door had black mold growing on the facing and the once gold-toned hinges were brown with rust. The bath door latch did not work. The wi-fi didnt work unless I sat in the lobby. The pool wasnt opened until a group came in for an over night stay. The carpet was definitely worn and not too clean. There was a part of a broom handle behind the "balcony" glass doors to keep them from being opened from the outside. The shower was stained and chipped. The bath room door had never been painted or the nail holes puttied...definitely a low-class place. Someone worked all night in the room above me sliding things across the floor and walking heavily to and fro. I called the desk the second night of this and to his credit he stopped it. The walls are THIN! Was there anything good? Yes, the tv worked and the bed wasnt too bad. Other than this there wasnt anything to make me want to stay again. In short, the quality was low and the price was high. They did have coffee in the lobby but since i dont drink coffee I couldnt say it was good or bad.

Harold Kraft

IF YOU USE THE INTERNET, AVOID THIS HOTEL. Front desk staff friendly and helpful. Rooms were 2 star, but for the price they are 4 star One pillow firm and one fluffy pillow, nice clean sheets and very ample, clean, microwave/fridge-equipped rooms. Now the bad news: If you depend on internet connectivity to travel, avoid this hotel like the plague. Technically they have four routers covering the hotel, which is good. Unfortunately, the routers connection to the internet will remind you of the days prior to AOL, when a tin can and a string were considered high speed. If you rely on a VPN, you are better off sleeping in your car and praying. If you simply rely on decent internet, 99% of free wi-fi are better. Sleep outside of Starbucks or a Dunkin Donuts and you will be happier. Checked in for two nights and leaving after one. I-95 random hot spots are better than this. PS took me THREE ATTEMPTS to publish this. Holy Cow!

TERESA GENTILE

warning this place is horrible!! if you book through a third party watch out, they dont advertise no refunds until you pay then it prints out saying that this place makes up the prepay amount that you dont get back, and that prepay amount is the whole amount , i lost 1,447 thats how this place makes there money. they dont need people there they just make money of people that cancel. so if u make reservations here be careful u wont get your money back if u cancel. there thiefs in my eyes. terrible people there not americans either so they love taking your money!! they get zero stars!! very very very sad!!! service is horrible too, they are very rude!!! boy did i make a horrible mistake going there!

Bill H

BEWARE, BEWARE, BEWARE... Do yourself a favor and book somewhere else... Truly unbelievable what happened. We had two rooms booked for two nights. Went on a fishing trip and came back to hotel to find out they moved everything out of our rooms and gave them to others. Is this legal? Truly, we had confirmation and the owner was a jerk. Apparently they sold them at a higher rate. Unbelievable. I travel extensively and this is by far the most unbelievable thing to happen to me at a hotel. What a crazy mess as we live over 4 hours away...

Trucking C

Blood scatter on bathroom floor, old man in counter wouldnt say "youre welcome" after i said thank you 3 times, room smelled like mold, very old ac, patio that we looked forward to had screen nailed shut, so u cant possibly go to it, long walk to our basement room, no coffee, dirty shower curtain, filthy blankets. We were afraid to touch anything anywhere in the building! Wifi worked great, had cold frige, good micro. Scrolling thru tv channels was really slow but lots of stations. $80

Roger LeBlanc

Highly recommended! Paul was just perfect and some more at the reception providing precious advice from best beaches to best eats, This place has nice clean rooms with very confortable beds, great heated pool and spa that we used everyday. Close to great local restaurants and the ocean. The rates are very affordables compare to Hampton Beach which is crowded and loud. Rooms and hotel a bit dated but clean and friendly. Who cares about the latest fashion on holidays...