DoubleTree by Hilton Baltimore North - Pikesville

1726 Reisterstown Rd, Pikesville, MD 21208, USA

Address:	1726 Reisterstown Rd, Pikesville, MD 21208, USA
Phone:	+1 410-653-1100
Site:	doubletree3.hilton.com
Rating:	4

Location

Photos 100

Reviews 5

A Private User

Definitely not what I expect from a Hilton. The room service is lacking - they basically only make up the bed and change the towels. My typical experience at a hilton branded property is that they will also do things like put the ironing board and iron away and return any roomservice items back to the kitchen that may not have made it outside. The rooms are very inconsistant. Im on my 3rd week here, and 3rd room. some rooms have quiet AC units, some have obnoxiously loud units. some have big windows, others have half sized windows (but blinds that look like they should be the full sized). Odd numbered rooms are facing the highway, and with poor sound proofing and several intense spotlights aiming directly into the window, make it very difficult to get a good night sleep if you are a light sleeper. On a personal note, I had a brand new pair of Ray-Ban sunglasses stolen at the coffee station in the lobby last week. According to the security footage, this happened w/in 45seconds of setting them down to make coffee. To me, this basically means that the place is filled with people who will literally grab anything immediately. Management was absolutely useless in the recovery of the glasses, and refused to do anything more than look at the footage and acknowledge that the only people who walked by during that timeframe were employees. In other news, word is this hilton is being rebranded to a Doubletree. The staff seems to be upset that they are loosing a couple of "stars" in their "star rating", but are happy with it because the place is going to get a facelift. Personally, I think that with staff that does the bare minimum, and steals anything they can get their hands on, a downgrade is not just deserved, but should have happened a long time ago.

A Private User

Rebecca Macey

BED BUGS!!! - I stayed at the Double Tree in Pikesville, MD from 10/14/15 - 10/15/15 in a room (Rm 228) with my 90 year old grandmother. We came to Baltimore for a funeral for my grand uncle, my grandmothers brother-in-law. After staying the night, itchy red blotches developed on my arms, neck, and face by the next afternoon. Bed bugs bites, confirmed by my doctor. I called the hotel who confirmed that they found traces of bed bugs in the bed that I slept in. Thankfully, no bed bugs in my grandmothers bed. And she stayed there for 4 days! They only offered her a discount on the one night that I stayed there. They should have provided her a full refund and then some for the horrible conditions. It is appalling that housekeeping does not complete a thorough inspection of the beds each day. You can see evidence of bed bugs - molted exoskeletons, rust-colored blood spots from fecal matter, and bugs themselves - if checking the seams of mattresses, box springs, bed frames, headboards, dresser tables, inside cracks or crevices, behind wallpaper, or any other clutter or objects around. For 2 days after, I was in excruciating discomfort due to the itchy sensation. No antihistamine or other calming balm helped. The itch subsided after about 4 days to a manageable level. Thankfully no bed bugs came with me. We did a complete cleaning of our apartment. High heat treated all our sheets, clothes, and other things. Vacuumed the bed and all furniture. I still check the mattresses every night with a small flashlight because Im paranoid now. Stayed October 2015

Mildred Chi

I was at this Hilton Garden Inn for a convention and I was happy with their services overall until at the end, when one staff member has forever tarnished my experience with this hotel chain with the words "GET OUT". Apparently we were in a conference room in the early hours in the morning after our gala ended, trying to finalize our account details with some of our executive members who were ready to travel back to their respective destinations that morning and needed to know what our finances were before they left. We were hurrying trying to finish this up because we had been told to leave the room by this MOST RUDDEST MAN I HAVE EVER SEEN. The 3rd time he rudely told us to "GET OUT" of the room despite the fact that we had spent thousands of dollars hosting our convention at that hotel. There are better and more polite ways to speak to your customers but after the way this man spoke to us, I have vowed never ever to spend time at ANY HILTON HOTEL again whatsoever and I am a Hilton HHonors member and have lived in a lot of their hotels since myself and my family have traveled a lot. Sometimes its the words that come out of your mouth that ends up ruining a pleasant experience for your customers and that can taint their experience with your hotel for a long time as this experience has mine. Now the words Hilton Hotel has become synonymous with the words "GET OUT" to me. Its a real shame.

tif saleem

I attended a tribute to Jazz Legend Ethel Ennis on the night of June 13th, 2013. Although most of the staff was helpful there was a rude young lady at the front desk. When asked for the complimentary wifi code for the wifi the front desk attendant blurted out the numbers repeatedly whereas I could not retain them. Another hotel employee retrieved the code and spelled it out where I could enter it. The biggest problem, on the night of the smooth jazz tribute, there was an Indian wedding celebration booked in the adjacent room. The smooth jazz event was interrupted by the drumming and loud noises from the event next door. The people holding that event had every right to celebrate as they preferred, my issue is who would book two such opposing events on the same night in the same area. It was very obtrusive. Event coordinators should make better decisions when booking events at this establishment. The hotel seemed to have personnel with flippant attitudes who do this normally. I would not hold an event at this establishment.