Esperanza Lanes

22654 Three Notch Rd, Lexington Park, MD 20653, USA

Related:	lexington ice center
Address:	22654 Three Notch Rd, Lexington Park, MD 20653, USA
Phone:	+1 301-863-2695
Rating:	2.5
Working:	Closed 5–9PM 5–9PM 9AM–12PM 6–11:30PM 2–11:30PM 2–9PM

Location

Photos 31

Reviews 8

This place is definitely, weird and different, and not in a good way. Drinks: They only sell BEER at the counter. You want soda? Use the vending machine. Bowling Balls: They must be very short in supply of bowling balls (which is fairly strange cuz, its a bowling alley!)... they made a hilarious announcement that said: "To all lanes, if you have more than one ball of the same color, please return it so that someone else can use it if we run out. Please share if you have more than one person using the same weighted ball." HA! What kind of bowling alley runs out of bowling balls? Size: The size of this place feels like a closet. Customers are stock piled on top of each other. For the space they had its a miracle theyre still open. Pizza: It costs $10 for one of their pizzas. They pale in comparison to Pizza Hut, Papa Johns, Dominos, etc... and you can get SO MUCH MORE PIZZA from these places. This pizza tasted OK, but it didnt cost $10! Then the older woman only brings you 4 plates/4 napkins, and I took notice to the amount cuz we had so many ppl and asked about it. When I saw how little the pizzas were and we had a birthday, I went to buy 2 more ($20 more). Rude Staff: Refer to my 4 plates/4 napkins above. I mentioned this when I went to buy more pizzas to the 2 women at the counter and they said that they surely dropped off plates/napkins. I bought 2 more pizzas since we hadnt nearly enough food. When the older woman brought the pizzas over and dropped them off, she put the plates and napkins on our table and said, "Its like a magic trick!" All of this cuz I mentioned that there werent that many the first time? That is just rude. You CANT bring outside food or beverages inside, so youre stuck buying sodas out of the vending machine for a BIRTHDAY PARTY, and paying $10 for 4 slices of their little pizzas. Do yourself a favor. Find somewhere else to bowl, or celebrate the birth of your child at a respectable establishment. They dont respect their own place, they certainly dont respect their customers.

Christopher Cordero

Friends and I went to Esperanza Lanes on Friday night at around 8:30. It was not busy, and I believe there were around six other patrons bowling at the time. The facility was fine, pretty much what you expect for a bowling alley. The staff however was, in my opinion, terrible. Bonnie was very stand-offish, as were the other two individuals staffing the place. They said we could rent a lane for an hour for sixty something dollars. When we said we would rather just pay per game they wanted to put six people per lane, and got more disgruntled when we said we wanted four people per lane. I’m not sure what the problem was since 3/4th of the alleys were empty. Then they said they could only take one payment per lane. I asked since we were paying for individual games, why cant we pay as individuals? She just kept saying “I can only take one payment”. After that you move down the counter to a surly young lady who just said “Gimme your shoe”. This was pretty much indicative of the entire experience at this place. A couple of the guys from out group has missed dinner and were looking for food. But the staffed said the kitchen wasn’t open. So they went next door to subway to get something. Despite the fact that they wouldn’t open the kitchen, they also wouldn’t let them bring in a sandwich, and went so far as to pat down one of my friends. Their behavior at this place is so offensive that I’m never going back and would recommend that anyone who isn’t looking for a colossal buzz kill avoid these people.

Renee McCarson

I give Esperanza lanes one star simply because there is no option for zero. The establishment its self is old and outdated and being the prices are high for bowling I cant understand why. The staff is completely unorganized and unprofessional. They strictly cater to "league" bowling yet call themselves a public alley. When I called to try to set up a party for my daughter I left a message and recieved no call back. After calling again a spoke with a women who was not only rude but informed me bowling was first come first serve and and if we arrived at 5 pm we would for sure have no problem bowling. We were the first ones in at 5 as soon as the doors were unlocked and were rudely told that all the lanes had been booked for a company event. When explaining what I was told on the phone I was given an " well Im sorry for the inconvenience" as my 6 year old daughter and her friends sadly got their hopes up for nothing. Horrible customer service. I will never waste my time here again and I hope other dont as well.

Alex Kuchta

A friend of ours called yesterday about booking a few lanes for a birthday party for her daughter - the response she received was that it was first come first serve, and that if we showed up at 5 pm today, we would be able to secure two lanes. We arrived as the doors were being unlocked, only to be told that shortly after our friend got off the phone, Booze Allen Hamilton called and rented the remaining lanes and that they were "sorry"; so much for first come first serve. Poor management at its finest. Luckily, I have access to the alley on our local base - Esperanza Lanes will never receive a dime of my money.

Eliza Appleton

After calling for over a week and leaving multiple messages about having a party with them, I never got a return phone call. Then, after driving to talk to them because I could not get them on the phone, the woman behind the counter was incredibly rude to me and had me write a note instead of helping me set up the party. I followed up with a phone call and she was just as rude, telling me that they did not have time to address the party because they were working. Bottom line: poor communication, rude staff, old facilities, expensive prices.

Dick Ryder

I would recommend going here if you want to be embarrassed and treated like garbage by the employees. They have a strict no outside food or drink policy. The woman behind the counter was extremely rude and refused service to me until I brought my water back to my car. The party I was with wasnt allowed to bring in their ice cream cake and ended up having to throw it away. Horrible customer service. And what kind of bowling alley runs out of bowling balls and asks the customer to return some of their balls?

Saul Sison

With pricing as high as it is I would expect the owner to keep up with upgrades and maintenence to appease regulars, entice new customers and generally keep the place upbeat as any successful entraprenuer would. This is not the case with esperanza lanes. Take my advice and go elsewhere to have an enjoyable experience. On base or in Prince Frederick. If all businesss were operated as backward as this one we would surly be in trouble.

David Morris

The staff was amazingly patient and caring for about 50 summer camp kids and staff. They explained the rules to us and personally interacted with the kids attempting to make the experience fun and a good memory. One of our kids spilled something and they came and cleaned it up immediately and understood that it was a kids mistake. They have been around for years and I recommend their bowling alley to you for family fun!