Diamond Banquet Hall, Inc

6802 W Hillsborough Ave, Tampa, FL 33634, USA

Address:	6802 W Hillsborough Ave, Tampa, FL 33634, USA
Phone:	+1 813-362-6163
Rating:	3.5

Location

Photos 100

Reviews 4

J C

***IN RESPONSE TO THE OWNERS RESPONSE*** The response and apology is appreciated. However, it would have been much more appreciated if this same response was given upon the discussion of canceling the contract, but unfortunately it was not. Instead, I was treated with discourtesy and my concerns were not addressed. I find it truly saddening that it took for me to have to leave a public review for you to decide to address my concerns in a decent manner. With regard to the contract and deposit, as you have clearly stated, you could not meet my standards which untimely led to my decision to no longer book my event at your venue. That decision was made within 24 hours of paying my deposit of $300.00. I strongly feel that your company should have had the decency to refund the funds. Realistically, how many clients or much money did your company miss out on due to the venue being booked from one day to another? I understand a contract was signed, but upon signing the contract I specifically questioned the "Non-refundable" verbiage written, in which I was verbally told, "Dont worry, it is refundable. You will get your money back if anything happens. I can even write refundable if you would like". There was NO MENTION of the funds being refundable if all requirements in the contract were met or only if I went through with actually having my event at your venue. I stupidly responded "I trust you, no need to write up a new clause for me".   I believe that in business if you give your word, you should deliver on your word. All of the legal documents in the world don’t make up for the ill will that failure to deliver on a verbal commitment can create. I am not saying that a written legal document is not important; they are. However, a verbal agreement is just as important and the spoken word is what customers will always remember. With that being said, I hope that your company will be courteous and refund the funds as I myself have made the exception and done so in my many years of business in order to satisfy my clients and keep the good faith, and reputation of my company. (MY FIRST REVIEW) WORST EXPERIENCE EVER! IF I COULD RATE IT NO STARS I WOULD! SAVE YOUR MONEY! THEYRE THIEVES! MY EXPERIENCE: I CALLED THE NUMBER LISTED 3 TIMES! WHEN I FINALLY SPOKE TO THE SPANISH MOTHER IN LAW OF THE OWNER "KARELIA" SHE THEN ASKED ME TO CALL BACK AT A LATER TIME WHEN I FINALLY REACHED "KARELIA" IN THE MIDDLE OF THE DAY SHE SEEMED VERY RUSHED AND UNINTERESTED STILL I THOUGHT I HAD SET UP A MEETING TIME FOR 2/25/16 AT 2PM WHEN I GET THERE THAT FRIDAY NO ONE THAT REPERESENTS THE COMPANY IS AVAILABLE TO SPEAK TO ONLY THE PHOTOGRAPHER WHICH RUNS HER BUISNESS SEPERATE FROM THE DBH I ASKED HER IF ANYONE WAS AVAILABLE SHE THEN PROCEEDED TO PHONE KARELIA WHICH IN RETURN TOLD HER SON TO COME MEET WITH ME INSTEAD I WAITED ABOUT AN HOUR AND A HALF FOR HER SON TO ARRIVE WHEN WE FINALLY GOT TO SEE THE HALL. WHEN WE GET DOWN TO THE MEAT AND BONES WE BEGIN TO ANALYZE THEIR CONTRACT AGAIN THIS IS ALL BEING CONDUCTED BY A 19 YEAR OLD BOY WHO CANT ANSWER ANY OF THE QUESTIONS RELATED TO THE EVENT EXCEPT THAT I WOULD HAVE TO SPEAK TO HIS MOTHER IN ORDER TO GET A DEFINITE ANSWER! WE ASK IF OUR DEPOSIT IS REFUNDABLE AND HE SAID SURE IT DEFINITELY IS I CAN EVEN WRITE IT AND SIGN IT FOR YOU IF YOUD LIKE IN WHICH WE REPLIED NO WE TRUST WE AND FEEL COMFORTABLE LEAVE IT AS IT BOY DO I REGRET THAT DECISION! LITERALLY I CALL ON SUNDAY NOT EVEN 1 BUISNESS DAY AFTER SIGNING THEIR CONTRACT TO CANCEL AND RECIEVE A REFUND FOR THE DEPOSIT AND THEY WOULDNT COMPLY! NEEDLESS TO SAY IM GOING TO HAVE TO PROCEED WITH LEGAL ACTION IN ORDER TO GET THE BUSINESS TO COMPLY WITH THE FLORIDA LAW! AND GIVE ME A FULL REFUND OF MY DEPOSIT AS IT IS MY RIGHT AS A CONSUMER OF THE STATE OF FLORIDA AND NO SERVICES OR GOODS WERE RECIEVED FROM THIS ESTABLISHMENT! LONG STORY SHORT SAVE YOUR SELF THE TROUBLE AND RENT OUT A REPUTABLE VENUE WITH PROFESSIONAL PEOPLE WHOM KNOW HOW TO DO BUISNESS IN A PROFESSIONAL MANNER.

geniebella66

Horrible experience ! The daughter/mom dual is so chaotic with their pricing...it started off at $1,300 but as soon as I said reception it sky rocketed to $1,800 . I asked why and they said it was because it was a reception with no other real explanation. I didnt want the bells or whistles of a reception.. It was meant to be a small gathering of friends and family. The owner was rude and even changed our contract AFTER I signed if from 70 guests to 50! This is illegal , when I mentioned it they told me to contact a lawyer and gave me my deposit back 3 days before my reception so all of my out of town guests were not able to attend... I had to find a new venue and reschedule the date. They are not professional at all. Their food choice is 1 meat and 2 sides for $27 per person. What a joke. I even offered to bring in 2 separate dishes just in case we ran out of food. The owner also said that once we hit 50 guests the front door would be locked !!!! When I was given my deposit back she sent her husband which I thought was rude... As the owner she shouldve tried to rectify the situation but instead she told me over the phone to come get my money... I never asked for a discount,naps a matter a fact, I ended up with a way better venue that was more expensive but totally worth it! Ill pay for quality any day... You may see good reviews but deal with them a few times before you settle for them just so you can experience what Im talking about.. They will go out of business eventually. Its unfortunate because I love supporting small businesses but this one is not the one for me..I wouldnt even recommend this to my worst enemy.

Daniela Perez

Best experience with a venue/event planner I’ve had. A couple of months ago I was planning my niece’s quince. I went to many different venues in Tampa looking for the perfect place to host this party. I wasn’t every pleased with other banquet halls I was visiting and this venue was referred to me by a friend whom had used their services before and was very content with them. This banquet hall is so beautiful and very clean, it sets it very much apart from other local venues in the area. The management could not have been any more helpful, they gave me all the information needed and where always available for any questions. They work with you and let you know all their rules and regulations so there are no loop holes or issues later on. Very professional and accommodating. Needless to say the party was amazing; everything from the decorations to the services they offered the day of the event exceeded my expectations. All of the guests couldn’t help but look at everything in amazement and kept asking for business cards so they could use this business for their next event. Overall I had a great experience with this business, it is the best in Tampa in looks, prices, and management. I really recommend it to anyone that it looking for a venue/event planner for their party.

Esther Acevedo

A week ago today I had my sons 1st birthday party there . Now I had been planning it for over 4 months so I wanted to make sure that every single detail was perfect and my entire vision came to life exactly how I wanted it and I had planned it and imagined it to be and I got exactly that And more. Im very pleased happy and thankful to the owners and the staff of Diamond Banquet hall for their hard work and putting it together , They all came together and did a wonderful and extremely beautiful job. Karelia the owner and her son Eddie (consultant) were both so sweet and honestly catered to my every need and want that I wanted to have at the party. They made it all so easy and enjoyable to work with them. I had a very positive and great experience . They made it all happen and it truly was a magical celebration. They went above and beyond . I highly recommend them to anyone for their event/party needs. I will definitely be doing business with them again in the future . I am one happy and satisfied customer . Words really cant describe how thankful and happy I am with the outcome. If I could give them more then 5 stars I would .