Rose Hills Memorial Park & Mortuary

3888 Workman Mill Rd, Whittier, CA 90601, USA

Address:	3888 Workman Mill Rd, Whittier, CA 90601, USA
Phone:	+1 562-692-1212
Site:	rosehills.com
Rating:	4.1
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM

Location

Photos 100

Reviews 8

A Private User

Sloppy paperwork procedures. The sales counselor treated me, a 42 year old man, like I was a high school kid needing a permission slip from my mother who was unavailable for the trip. Ironically...they gladly took my $14,000 credit card payment the previous day and my name, contact info, and signatures are all over the damn sales contract. What infuriates me is their lack of foresight and care for the grieving family. We FOLLOWED their sales counselors instructions EXACTLY only to find out the instructions were badly worded and the sales counselor admitted to making the mistake...meaning they needed to my mothers signature to give me permission to verify they didnt mix-up the body at the morgue. They asked me to drive home just to a get stupid permission signature or a copy of the power of attorney just to verify that they got the right body. A 2 minute check up with my contract and 1 minute peek at the body would have avoided a protracted 2+hr wasted trip to Rose Hills and forced me to drive home, unable to verify if they got the right body at the Rose Hill mortuary. After a ton of pleading, they were okay if we got a verbal permission from my mother. Their faulty procedures to cover themselves left such a sour taste, I would highly recommend to future clients to think twice about going to Rose Hills. They couldnt get the address right on the death certificate so we felt their attention to detail was extremely lacking. I strongly urge you to make sure they dont screw things up. They will treat you like a child, needing permission from your mother (who ironically was present the previous day with me getting the paperwork finalized). They will use their bad procedures to make you take extra trips back and forth. And their critical thinking skills arent very good outside of their faulty checklists. My name and number was all over their contracts. I just wanted to verify they got the right body. They dont even have the decency to let me verify without dragging my mom back into the mix. Honestly WHAT THE HELL. As promised...I told the sales counselor I would be posting this horrible experience here on google and yelp and probably would like to lodge a complaint to the Dept of Consumer Affairs. For collecting $14000+, you think the son with the power of attorney and paying for the funeral, and overseeing the body being shipped to Rose Hills gets the right to verify the body didnt get mixed up with the other corpses. The undertrained sales people need a deeper review of their process and a serious reality check. Unfreaking believable. It just goes to show how their stupid procedures can waste a ton of time.

A Private User

Rose Hills is a death dealer. They pray on people in their time of need. There are fees for everything. Infact they even charged me a $0.50 fee just to pay the $10,000 bill. The deli / cafe is horrible. I was sitting there drinking a coffee, i was the only person in the whole place, and someone wanted to sit but they kicked them out because they did not buy anything. Seriously, they just lost someone and paid this place a ton of money and you are not going to let them sit in the cafe? I called around and I could have gone elsewhere for half the price, but since he was going to be placed with his wife they knew they has us by the b@ll$. If you have not already bought your plot you should seriously look around for a more compassionate and reasonable place. You and your love ones will have much more peace elsewhere. "if my mom was not buried here I would definitely go somewhere else. And if I ever have the money I will move my mother out of here".

Gary Parsons

Losing a loved one is no laughing matter, but Rose Hills made me wish I was the one who died instead of my dear aunt. I live 400 miles away and had great difficulty in dealing with Rose Hills. I was only trying to bury my aunts ashes on top of her husband who had died 30 years earlier. Besides all the paperwork, legal forms, etc., they insisted on full payment at least a week before the burial. Since I was from out of town, they wanted a cashiers check too. I paid and the burial actually went well. However, it then took them more than 12 weeks to fabricate the new headstone with my aunts name on it. Therefore, after insisting on full payment, they didnt deliver all they promised until 13 weeks after payment. They have beautiful grounds, but the management in in the internment office stinks. A very poorly run organization with no compassion for those who have lost a loved one.

Julia Sandoval

My dad is buried at rosehills. Everything was paid for. There staff is so horrible. There rude inconsiderate and ever since they have new owners its all about the $ $ $. I know you need a cemetery when you die. Really think twice about rosehills. There staff messes up everything paperwork burial site ashes. Please go elsewhere for a cemetery. It might look beautiful but believe me they chopped down the rose garden they had. If you choose this place Rosehills be prepared to be misplaced ripped off and treated like a Idiot for catching them when there staff is wrong. They will turn the tables on you. My dad is there and when its time my mom will be there. But I wont Hell no. Im going elsewhere.

Bettyann Villasenor

Beautiful landscaping and easy to get to. Have 2 loved ones buried here. The viewing room and seating was clean, plenty of room for guests, nice koi pond with soothing waterfall outside for those who need a some fresh air during services. Aside from a few sales reps that could benefit from a training class on etiquette in working with grieving family the selection of services were acceptable. During the funeral they had a long wait to get more dirt to fill the hole to bury the cremated remains which was awkward yet the gentleman overseeing the process was professional, sympathetic and polite.

Rosa Eshaq

Hello I just wanted to highlight the friendly service I recently received by one of your employees. As I was struggling to clean my husbands gravesite, I was approached by one of your employees named Oscar. He offered to help me clean it and cut the grass around the headstone. I asked him if I needed to pay him and of course he said no. He not only edged the headstone, but also edged the flower vase too. He took good care of my flowers and made sure I was far way so as to not get hurt from the flying debri. It was such a plesure to see someone who enjoys their job. Thank you!

Raymond Lee

Certainly its a world class pretty park, but before you purchased any grave there, must be really think well , is a sure deal for you or your love one for eternally rest place. unfortunately my sweet sister purchased for the family use. , but we have change plan, and decided transfer title.. RoseHills were charge us fee 25% up of our original purchase cost. my family feeling been robbed. Yes my parents and Grand parents were buried there.., but that place now giving me creepy and dirty greedy taste.

A Private User

Great location. Beautiful place to pay respects to a loved one. Counselors are great. Downfall: this business may attempt to nickel n dime you if youre not careful. 1 hour prior to our burial service, they tried to stuff us with an $800 "director", because we had a lot of people show up at the last minute to pay respects. They threatened to postpone our services if we didnt pay before hand. After some heated arguing over the phone, they dropped the fee.