Marine Depot Aquarium Supplies

14271 Corporate Dr, Garden Grove, CA 92843, USA

Address:	14271 Corporate Dr, Garden Grove, CA 92843, USA
Phone:	+1 800-566-3474
Site:	marinedepot.com
Rating:	4
Working:	7AM–5PM 7AM–5PM 7AM–5PM 7AM–5PM 7AM–4PM Closed Closed

Location

Photos 72

Reviews 17

Brian Long

Apparently, they dont need any new business. I generally shop at one of their competitors. This time, I needed equipment faster so I ordered from Marine Depot since they have an Atlanta warehouse (2 days faster) and I figured I would try out another vendor. I placed a $1300+ order and it sat for about 20 hours. Finally, I got an email stating that my order was "on hold" because my credit card street address doesnt match something they tried to verify. They wanted me to wire the money or pay via Paypal instead. This is untrue! I do a large volume of transactions on this card and have never had an issue. The credit card company approved the transaction immediately but Marine Depot disagreed! I called them and they stated "theres nothing we can do". I told Luis (customer service) to read me the address and it matched what my credit card company had with exception that the credit card had the address all on one line vs 2 lines (I live in a condo which has a Unit #). I told him to change it to all 1 line and try again. Immediately, a barrage of attempts hit my credit card. The credit card company called and asked it it was fraud. Told them it was not and there was a misunderstanding with Marine Depot. The charge was already declined. Of course, Marine Depot put the order back "on hold". This entire mess could have been avoided if the person processing the order (Johanna B.) had just picked up the phone and tried to resolve the issue instead of throwing out a $1350 order. Instead of continuing to try to work with this incompetence, I placed the order with Bulk Reef Supply who happily processed my payment and promptly shipped my products.

D Chadd

Make sure they complete your order.... you may never get it. Ok... the good part is that they have an awesome assortment of tanks and product... the bad part is they dont really .... they just say they do. Here is my experience... I ordered tank and accessories for tanks... What I got was great but...it has been THREE MONTHS AND STILL NOT COMPLETED MY ORDER... I set up a tank without the cover and of course lost one of my best specimens my fault for being impatient... so dont do what I did... dont wait... go elsewhere if you need a product right away. Anything that does not arrive within a week... cancel that part of the order... this is what I plan on doing in the future... your pets are important and so is your time.

Kaze 3

Danner Mag-Drive Supreme 24 2400 GPH Pump I just got this pump which replaces my Mag 18. It is used as my Return pump for my 75 gallon reef tank. It might seem like overkill but its attached to a header in my stand which is connected to my Chiller and UV sterilizer. Pros: - Runs Cool! My Chiller doesnt seem to kick on anymore then it did when I had my Mag 18! - Small(L x W x H): 7.25" x 4" x 5.25" and fits in the last chamber of my sump with plenty of room! - Submersible or external use! - 10 foot grounded power cord! - Only one moving part which is the impeller! - Easy to clean! Cons: - Sounds like a 30KVA Transformer in my stand! :(

Nam Truong

Ordered items because it said in stock and ready to ship. This was great because I needed it asap and being just down the 5 in San Diego shipping should be quick. Well I get an email saying its back ordered. Then tried canceling but received an email saying its shipping from another warehouse. A week goes by and I dont hear anything. Tried to use their "chat" on the website but the guy helping me left in the middle of the chat. I then get an email saying my item shipped. About 4 days later I recieved the item that was "in stock and ready to ship" making it about 2 weeks total. Lost a customer for life

Maruf Khan

One of my favorite stores to order reef supply from. I usually choose between BRS and MD most of the time. MD has a bigger and different selection, and their customer service is above excellent. In my many orders from MarineDepot I only had an issue with a product arriving damaged once, and their customer service went above and beyond to make it right. Definitely recommend!

Glenn Burch

The communication is great. May I suggest you inspect all purchases b4 mailing. This way I wont have to go out of pocket for $15.00 to send a brand new defective component back that you shipped to me. The part that was broken was plainly obvious. It INFURIATES me that I have to return this on my nickel!!!!!!!!! NOT HAPPY!

Richard Munoz

I had bought two buckets of redsea pro salt mix and my buckets were damaged but I called marine depot and they were really kind to send me a new order and my order got here the next day. Thank you marine depot and Ill be ordering my stuff here from this day on and excellent customer service

chuck konzelman

Really sorry to see some less-than-stellar reviews... Im a dedicated reefer, and these guys are the best Ive ever run across in terms of service and knowledge. I order routinely... and have never been let down.

Mark Brennan

This is the go to place when you really need something . customer service and shipping is on point..thanks guys . old Forster&Smith customer....

Marcel Corlett

got orbit led loop light and maxspect gyre 200 controller and pumps awsome products and service, thanks marine depot

Omar De la Cruz

Marine Depot always has the products that I am looking for. Great Prices, and great customer service.

Mohammad Nashashibi

Great online store and the staff are very nice and helpfull, also they ship very quickly !!

Simon Ton

Love buying from marine depot. However, do you guys still do will call pickups?

Victoria Castellaccio

Someone used my credit card to purchase product from this company.