Area 21 Laser Tag Arena

Address:	4815 Hwy 6, Houston, TX 77084, USA
Phone:	+1 281-200-2600
Site:	track21houston.com
Rating:	4
Working:	11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–11PM 10AM–12AM 11AM–8PM

Location

Photos 100

Reviews 11

Chris Hixson

I used to love this place. Moved from the area but made an effort to come back. Wow what a difference. I was there with my family saturday night. The parking lot used to be packed as did the whole place. Long waiting lines for races. It was a ghost town with about 10 people in it. I now know why. When the girl behind the counter was done talking with her coworkers she was rude and seemed annoyed we were there and interrupting her. Rudely pointed to waivers and continued talking to coworkers. When I didnt see the back side of my 17 year old daughters, form, she tossed it back saying "we need everything filled out" and went back to turning her back on customers and talking. Once everything was complete she asked for IDs. I have mine, my wife had hers, my 17 yr old daughter (twice her size) didnt. Instead of being courteous and explaining any legal or liability issues politely, she very rudely said oh well, she has to ride the kids track. We walked. Family of three wanting races, lazer tag games, video games and refreshments... It doesnt take too many of these and them spreading their experiences with other area families to tank a business. Not only is it redundant for a go cart to require ID once all liabilities are fully signed away by the guardian,but its the lack of customer service, not the facility and the fun that could be had there, that have turned a once thriving, vibrant and fun environment into a rude ghost town.

Elena Conner

We had a negative experience with poor service at this place and thus dont recommend it to anyone unless you get it for free. We bought a package deal on Groupon for 4 people. The package included karting, laser tag and mini golf. While we only did the first two options, our experience was highly unsatisfactory. The staff was quite unknowledgeable which made our experience quite frustrating. For karting, they stopped me in the middle of the race and warned that I didnt let others to pass through in the race - I kinda thought it was the point of racing and personally I didnt cause a single accident. However, they paid minimal attention to a condition of my husband who got into an accident and has cracked ribs as a result. He had to go to an urgent care afterwards. When we went to laser tag I explained that it was my first time there and asked to show how to operate a laser gun. I was given some "well, hold both hands on a laser gun" explanation without an actual demonstration. I did it all wrong for a while with a voice prompting me to change the way I held it. As a result, I was lost for half of a game. Overall, while facilities are ok, staff can really ruin your experience. I DO NOT RECOMMEND THIS PLACE.

moonlitkaiser

Your establishment is a joke, I remember back when you had rockstar energy karts and this was a well maintained track, none of your karts were warmed up which cause tons of spin outs my first ride I got a nearly perfect 25 then I do my second race on kart 8 and as soon as I get on the track and turn your brakes lock and spin at full speed into the wall I instantly get blacked flagged and sat it was my fault I told your ref if I can switch cars and he said "no your karts good" which I had the right to switch cars and got denied. Spoke to Juan the manager who can barely manage anything at this point and avoided most of my questions about switching cars and put the blame on "its a slow day so we did not need to warm up the cars" so you are telling me that we sign our waiver to get hurt for your mistakes??? You could seriously hurt someone and I see now why this establishment barely gets business now and why k1 and speedys are always packed you guys have a lot to do before you get back to the good old days but you have lost a loyal customer forever

lauren Brown

best place everrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr so good

Shawndra Valentine

It was a great deal, and a fun idea. However, the carts were in terrible disrepair. I couldnt even steer mine, or hold the gas down because it shook so violently it was hurting my arms. I had to stop and ask if it was ok to drive the kart like this - mid race. There seemed to only be two or three carts that were ok to drive - but these went to "regulars" or friends of the employees - bc the order we were placed was not consecutive at all. And they were the only ones who could drive well enough to actually complete the race.

antonio munoz

Been here a few times, fun place. Im a car enthusiast and love that you can drift the carts around the corners. That being said, dont get too excited because they do not let you get too competative. They have rules like no bumping and no crashing, but if you abide by their rules and go too fast and drift too much trying to catch up and pass a friend theyll get on to you even though youre not breaking their rules.... so why did i just pay money to race carts when they wont let you get competitive? Thats my only complaint.

Expand Marketing Services LLC

My nephew lost his new Ray-Ban eye glasses I just bought him 3 days before. He had put them in his pocket and they fell out on the racetrack. The staff of Track 21 found them and called me to pick them up in less than 24 hours. They would not even accept the reward I wanted to give them, said it was all part of their job. Outstanding! Great Customer Service and Great Staff. My nephew had a blast their and we got a great deal! I highly recommend Track 21!

Josiah Cuttill

Do NOT try to use a Groupon here. They dont honor them during any reasonable time that anyone might actually come. I bought one for my kids to do something fun over Spring Break, we go all the way over there, on a Tuesday night when there were barely 5 people in the whole place, only to have the rude girl at the counter tell us they werent being honored again until AFTER Spring Break. Im SO disgusted with this place.

McKenney & Associates Scheduling

Karting Review: Pricing during the happy hours is on point. The membership is the price of a race and comes with a free race, so if youre going to go more than once, it makes sense to get one. Very difficult to find cheaper "seat time" to sharpen driving skills. Karts are relatively new and most are in good shape, but its still possible to get unlucky and get one that shakes a lot. Customer service is average.

Ana Mullinix

106 degrees outside so we decided to go and have fun indoors. Nice size mini-golf with super cool fluorecent lights. The children and adult go karts tracks are of good lenght considering it is an indoor area. We tried lazzer tag and had a blast. Four adults and three kids ages 12, 8, and 6. Not fun for small children (4 and under) as there are no play areas for them. Employees were friendly and helpful.

Shawn Epps

The adult cars shake too much on the turns and the employees racing with us caused my date to not have any fun because they rammed into her on multiple occasions and told her to get out of the way several times. We are the ones paying, not the employees. If they must race with us than I suggest no more than one. We had three employees racing with us and it was not worth the money.