|Address:||12292 Clarence Center Rd, Akron, NY 14001, USA|
|Working:||8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM|
A Private User
Let me start off by saying that I love the course itself. I think it is a very nice layout, fun with some challenge mixed in for all players. My problem isnt with the course but the way it is run. I booked a small outing/tournament (20 people) 6 weeks prior to the actual date in August 2010. I was told theyd set up a longest drive and a closest to the pin and would be willing to throw in free passes for the winners. I was very happy about that. On the day of the event, we had tee times booked at 2 pm for 5 groups. I was there at 1 and told that they want us out earlier than our tee time and I said ok, as soon as everyone gets here, well go. The problem with their request was that they overbooked us and there were ZERO carts available for any members of our group. They wanted us to go out early but there was no chance of that even happening. Our first group didnt tee off until 2:30-2:40. On top of that, the long drive and closest to the pin contests were not marked at all. And there were no passes available after the round of golf. There was no apology or explanation for their mistakes other than "we overbooked". Im sorry Arrowhead, thats not acceptable. I called the manager in charge of outings two days after my outing and left a message stating my displeasure and asked if I could get a call back regarding my concerns and how I could get the passes that we were promised. I didnt hear back so I called back a week later but still no response. I was highly disappointed. It is a very nice course and maybe I caught their entire staff at a bad stretch of time but customer service counts A LOT for me and they have dropped the ball many times other than this (reneging on price specials, not honoring posted prices).
We would like to take the time from one vendor to another to give the Timberlodge Banquet Facility some recognition. We have worked with Anna the wedding coordinator and her team on many events in the past and are looking forward to working with them on our future events. The Timberlodge is one of our favorite venues to work with. Anna goes above and beyond with everything when it comes time to coordinate with our company for the day of the event. All of the weddings we have worked at the Timberlodge have been absolutely beautiful and perfect! From the staff to the food and to the atmosphere in the facility you couldnt ask for a more perfect place to host your wedding. One of our favorite things about the Timberlodge is the scenery and the beautiful trails to have your photos taken for your special day! As soon as we hear that the wedding is at the Timberlodge we get very excited to be partnered up with such an amazing staff to help make our clients dreams come true! Keep up the amazing job~ we can not wait to come celebrate another beautiful wedding with you! Marie Conta Soundwave DJ and Photo Owner
Played there on 10/30. Because it was raining, Chelsea from Arrowhead had the good sense to call me to inform that the course was still open and that she would wait for us. We presented Chelsea with our 9 hole " rain checks" obtained from a previous outing. Because it was raining,we figured to play 9 and come in to pay her if we decided to continue on to the finishing 9. She immediately called her supervisor to inform him of our plans. She suggested to him to just let us play as many as we wanted to with no extra charge. He readily agreed and away we went. We certainly appreciate Chelseys customer service skills and her bright, fun personality. Thanks for a fun time on a gloomy day !
I have to disagree with those who do not appreciate this golf course. I have played Arrowhead many time during the past three years and find it to be both challenging and fun. The layout is very appropriate for the low handicap, and begining golfers. The conditions of the greens and fairways keep getting better each year. The staff at the pro shop and on the course are very friendly and knowledgeable. Every golf course has its needs, but Arrowhead has consistently provided an excellent experience each time I have played there. I expect 2014 golf year to be better than 2013. Thank you to all the employees at Arrowhead...
A Private User
Really liked the course for the price. Well kept, nice layout. This was by leaps and bounds the best of the group of courses that are within about a mile radius. Only problem was that even though we had reservations 3 months in advance, they booked an outing over us and we only were able to get 9 holes in. However, to take care of us, they sent us to another course to play at no charge and let us come back later in the afternoon and play as much as we wanted. Thats about the best they could do in that situation.
Course is back. I played when it opened and a few years ago and hated the track. I play a lot at Diamond Hawk in Cheektowaga. The greens are faster at the hawk but fairways and tee boxes plus the overall layout are in favor of arrowhead. Its not a knock against the greens as they are very smooth and roll true. What you see is what you get. The rates are also extremely fair pe. Definitely recommend this to all golfers looking for a great round
A Private User
Extremely unorganized; when my friends and I arrived we had to wait about half hour to get on the course (we had a t-time and had arrived 5 minutes early), and nobody even apologized. I saw a man yelling viciously at one of the cart kids for forgetting to put a cart in. I was later told that man was the owner. The course is nice and the food is good, but I would never go back because of very poor management.
Mike Song must be the Manager at this place because its a joke. It was foreclosed on and was suppose to be auctioned in February and the current owner came up with some 11th hour financing. He has $3.5M worth of debt to finance on this place how muchy $ do you think will go into the course? It should have been sold! You are better off at Grover Cleveland! Pete Segers review hit it right on the head!
Place is a joke, every day is a free for all, tee times, leagues, doesnt matter just show up and hit. Greens are the worst never cut or rolled, they should just put a flag out on the fairway in front of the hole. Im told its been take over by the bank and apparently cant get rid of it, if it wasnt for the clubhouse, they would probably sell it off as raw land.
My review is from a different use of their services than the other reviewers - in 2008 I was married at the Timber lodge and had my reception there too. Event planner was excellent - organized and very responsive. Food was excellent and we were thrilled with everything. Sounds like mgmt must have changed, too bad.
I enjoy this course, very fun and challenging in some parts. The only reason i didnt give a 5 star is because there is absolutely no enforcement of pace of play. Ive seen people hitting 2 balls off the tee and people not letting faster people play through, other than that i look forward to playing this year