Caesars Palace

Reviews 3

DE

Debra Mazzocca

Have stayed at the property in the past and just returned from our latest trip there. We will not stay at this property again. In the past, weve had amazing service from staff, enjoyed the casino and restaurants on site, and have never had an issue with our rooms. This past week, was different. Although we received amazing service in the casino, shops and restaurants, the front desk service was definitely not up to par for an establishment that has the reputation that it does. When we arrived at the hotel, and went to stand in the line to check-in, we were advised by an employee to use the self check-in kiosk as it would be faster although the actual line for check-in wasnt that busy. We informed said employee that we needed to change our room, and she told us that the employee managing/helping guests at the kiosk would be able to do the change for us, no problem. So off to the kiosk we go. We enter all of our information and what not, and get to the part where we need to select our room, and call over the kiosk employee explaining what we needed done. He looks at us and says he cant help us with the room change. We explain to him that the other employee said that he could. Well, he says he cant, and that well have to get in the check-in line. Of course, the line is now quite busy. He then directs us to the Diamond or whatever check-in area as there is no one in line there. So, we are now checking in, and asking yet another employee about our room change. She tells us that they dont have what we are looking for that night, but to come back the following afternoon after check out, and that they would remedy the situation. In the meantime she was upgrading our room. She spent the time talking to us about what we were getting with the upgrade, circling in the brochure which restaurants our upgrade had an effect on etc.... Finally we are checked in, and headed up to our room. Get to our room, and something seems a little .... off. Finally figure out were in "accessible" room. Okay, no problem ..... until around 6am when some device on the wall starts making beeping noises and strobe lights start flashing. Our initial thought was that it was the fire alarm. Well, it wasnt. It also happened again later in the morning. So, I head down to the front desk just before noon to ask about our room change as I was instructed to do the night before. Employee at the desk tells me that not everyone has checked out yet, and she doesnt know what is available yet. Okay. So I ask her when she will know. She informs me that they should have something in a few hours, and that she will put a room on hold for us, and to just leave her my contact information so that they can contact me when its ready. Which I do. I then ask her how we ended up with an accessible room. She says maybe thats all that they had when we checked in. Okay. I then tell her about the device that went off at 6am and again later. She didnt seem to care. Thanks. I ask her a question about the upgrade we received the night before, she looks at her screen and tells me that we didnt get an upgrade. Funny, I say, as the girl who checked us in the night before said she had upgraded us, and even explained it to us. Nope she says, no upgrade. So I then say .... maybe we got downgraded .... she didnt think that was funny, as I then mentioned that our view out the window was non existent. Half of our window was blocked by a wall, and the other half of the window was blocked by duct work. Needless to say, I never got contacted about our room change, kept the curtains closed as no light ever made it into our room, and had that whatever device going off randomly ... even the maid didnt know what it was. The rest of the hotel/casino/restaurants were great, but with the room debacle and the lies and indifference by the front desk staff, we will definitely be staying elsewhere when we come back. Of all the times weve stayed in Vegas, weve never had an experience like this, and have never had such a horrible room. Room #372 - Run for the hills if you get it!

DA

David h

First thing it took us over an hour to check in. Lines were crazy. Only 4 people at the fron desk helping the normal people. For a 1000 rooms you would think they would have more staff. Second went to buffet, hearing such great things about it. We went through the normal self ticket. Ticket came back 45min wait. So ok we went and did something. Came back and found we had to wait another 45 mins in line to be seated. Ok theres a fight in town, maybe they are a little over taxed. Walk in and found many tables full of old food and piled dishes. With no one seating at them. I was so disappointed, we almost walked out. But we decided to sit and eat. They had King crab legs out in the display and served queen crab legs. (Much cheaper.verson) the food was ok but not great. We decided to head back to room for relaxing hot tub. And found no bath robes. Very disappointing. Sun was out and decided to hit the pool. Have a few drinks and relax. Was a bit of mess with all the towels all over the places. But hey it was a big week end in vegas. So I figured they were over taxed. But. Not to have a waitress walk around and serve drink or food is just wrong. We were at the pool for 4.5 hours. Never was ask. And didnt see anyone. Woke up the next day and ordered breakfast in our room. Food came up warm. Not hot. For me my meals have to be hot. Left at 1030 and came back 300 to find a mess in the room. Room was never turned over, even after we turned on the light. Our breakfast was still in room at 300. No excuse. The building is beautyfull but the service is a way below standard. I have had better service at airport hotels. We are well travel and stayed in many hotels. Dont expect much. They offered me $140 discount to cover the breakfast in room. Just doesnt seem right. We picked the hotel thinking it was one of the best ones in Vegas. Well after walking around and eating and playing in different Casinos This one, is the worst. We came here to get married and have a long relaxing weekend. I called down to guest services to explain my issues. As in my company I would want to know our short comings they gave me the normal standard answers. And a 140 credit. Just showed how important a guest is. Would rather had the better service and proper food. I always try to stay on the bright side. But they just made it impossible.

ST

Stevielyn Schwer

THIS HOTEL LET SOMEONE DIE FOR NO REASON... I came to Caesars to celebrate my Anniversary with my boyfriend being the place we met 1 year ago. We where having such an enjoyable time until leaving Omnia Friday night when we saw a young man from the distance slide off his chair and literally bumped his head. A staff member of Cesars laid him on his back and directed everyone to not touch him, this women had no idea what she was doing. She kept people from helping the kid and pushed people along. We couldnt believe what was happening. As we stood there watching this young man die, choking on his own vomit. We finally decided we couldnt wait any longer and pushed passed her. I rolled the kid over, trying to get all the puke out of his mouth/throat. I waited to long and the boy took his last breath in my arms. His face had turned purple by now and I will never be able to get that image out of my head. I kept trying to get all the vomit out of his mouth. Finally the untrained EMT showed up, rolled him to his back again while other employees stood around the kid laughing and telling jokes. We watched the young man lay of the floor for about 20 min unresponsive and blue until the fire department showed up. The staff then offered us a drink for our unfortunate troubles and explained over and over again that it was hotel policy and no one could touch the kid, that it HAD to be this way. They where more concerned with being sued then saving the kids life. They would rather let the kid die,choking then roll him over bc of a policy. I cant not believe how many people from this establishment tried to convey to us that it was not their fault this happened to the young man but his own for probably being too drunk. Almost as if they where saying he deserved to die. Our heart aches for this young man and his family. We will never return to Cesars or anything associated with them due to their complete lack of professionalism, care, and human morals. Furthermore we will also continue to post our story on every review site available to inform the public of this tragedy.

Other organizations