|Address:||9100 E Corporate Hills Dr, Wichita, KS 67207, USA|
DISSAPOINTING AND DISRESPECTFUL After staying at the Wichita Marriot several years ago for a gala I immediately thought of them for hosting a small (10 person) birthday/anniversary party for my family. I called the hotel to confirm that we would be able to setup the party with outside food and drinks and was told by the front desk assistant that we could setup at the pool inside or outside. I booked a room for my parents through Priceline soon after. Unfortunately, this was the beginning of a disappointing weekend. Saturday morning my parents were told that we could not have the party at the pool and the manager on staff, Michelle suggested a private dining room at the Great Room. Later she said that we couldn’t have it in their either and suggested we rent a hospitality suite for $350!! Shelia at the front desk tried to accommodate our family as much as possible, but Michelle, the manager, would not allow it. Michelle called myself and father a liar and that we would have never been told that setting up in the pool was acceptable. I explained to Michelle that there are plenty of other hotels and I would have booked a different one if that were the case. Michelle was extremely rude and disrespectful; even the other staff members said she needed to be reported because the main supervisor doesn’t realize how poorly she treats hotel guests! Marriot – I am saddened to report that your once nice hotel is aging with and no longer meets your typical standards; not to mention your manager ruined our trip. Next time I will be booking rooms at the Homewood Suites in Wichita who are more than accommodating and offer a wonderful hotel.
Staff service was prompt and friendly. There was a technical issue with the signal for the room TV, which was promptly and completely addressed shortly after the issue was reported. Unlike the commentator who experienced "theft" from his room by the staff, I found the staff to be extremely courteous, helpful and transparent - consistent with my experiences at most Marriott facilities. It is not a new building but shows careful care. The food service is about what you would expect from a Marriott - a bit pricey for the area but in line with business/expense account oriented facilities. The free internet service was as good as or better than most hotels I have experienced - decent bandwidth and stable. Meeting facilities are adequate. Banquet services are a bit on the meager side compared to other seminars I routinely attend. However, this may be a function of the contract and not a reflection of the facility.
Each year the Kansas Bluegrass Association hosts their Winter Festival at the Wichita Marriott. It draws a large crowd each year. The Marriott is very accommodating to our group. It is an unusual weekend. There is music being played in all the secondary rooms and the main stage is in the ballroom and in the halls around the ballroom. The hotel always makes everyone feel very welcome. They renovated the rooms in the past couple of years which was beds are comfy although only full size beds in the double rooms. I do wish this hotel offers free breakfasts like so many other hotels do now. Their breakfast is a nice buffet but is expensive in my opinion. Great venue for a large gathering. Probably would not choose it though over other area hotels if not coming here for a reason. Small beds and charging for breakfast affect the overall value.
Love, Love, Love this hotel!! As a repeat customer here I am always greeted by the door man and front desk staff by name and with a smile. The staff are always smiling, friendly and engaging. Great service in the dining room as well, EXCELLENT Sunday brunch. John was our server for breakfast and brunch on our recent stay and he was very attentive and got to know my husband and I. I was impressed to see that John and the other servers remembered customers drink preferences and greeted them by name. You can tell the people who work here truly love their work and this is more than just a job to them! The hotel is older but rooms are comfortable and my daughter loves the indoor/outdoor pool. I have been staying at this hotel at least once a month for the last year and will continue to do so. Thank you for providing a nice home away from home experience!
I wish there was a way to just leave feedback on the brunch here so I wouldnt have to ruin their stars here and so I could warn people. We had a large party of 14 that we called ahead by two days. Reservations set after giving a name, number, and how many kids menu. Or so we thought. They claimed we didnt make reservations when we first arrived followed by oh well the person told us you had reservations this morning but it didnt get written down. With all the prime rib gone and most of the food put away they offered to let us done there but it would take a little bit to set a place for us. So with such a generous offer to pay full price for next to nothing we declined and were let out the door. No real appology ever made. Absolutely horrendous service.
Staff was friendly and attentive. I like the indoor/outdoor pool. may have to come back this summer just to swim between the two sections. Chose to stay here rather than chance it in Hutchinson, I think we made the right choice. The bed is very comfortable, nice size room and a quality flat screen TV in the room. Only complaints are that the internet service was slow (but free) and that the water pressure was a little weak. They have a large, flat head shower fixture (nice touch) but weak water pressure takes away form the experience. I would stay here again.
Most of the staff are nice, especially Desirè and John. But try eating here on Thursday night. A hectic waitress with military haircut might just clean the floor around you, the kitchen boy will throw the 25$ salmon onto the table at the wrong end... "There you are"... No, Im actually over here. Oh, and the Tiramisu ist just disgusting. Unless you love cinnamon, which has absolutely nothing to do with Tiramisu. Go to Italy and check. Its a shame that little things like that ruin your stay. Train your staff, Marriott. All of them.
Can you explain to me how the person that runs the breakfast can be in two places at once. They are suppose to greet the guests but if she also has to cook the eggs and the meat how can she do both at the same time. If you want someone to greet your guests then why not hire two people one to work out front and one to work in the kitchen that way everyone can be greeted when coming in and spoke to while there and told have a good day when leaving. I just dont understand your reasoning in this matter.
Attended the Filipino ball since my brother in law was being recognized for graduating college. The event was held in the main room and included dinner consisting of salad, beef, chicken, potatoes, mixed vegetables, and good cakes. Then after the formal event there was dancing and a cash bar, that while being expensive did contain a good amount of alcohol. Over all the whole experience was nice with professional waitress/bar tender and a modern clean facility.