Heritage Falls Water Park

101 Troxel Ave, Romeoville, IL 60446, USA

Address:	101 Troxel Ave, Romeoville, IL 60446, USA
Phone:	+1 815-886-6263
Site:	lockportpark.org
Rating:	4
Working:	12–7PM 12–7PM 12–7PM 12–7PM 12–7PM 12–5PM 12–5PM

Location

+−

Leaflet

Photos 79

Reviews 13

Nicole H

ABSOLUTELY TERRIBLE CUSTOMER SERVICE FROM BOTH GIRL AT THE COUNTER AND WHOEVER THE DISRESPECTFUL "BOY" MANAGER!! I am a pool pass holder for a non-resident and so is my 6 year old son, we came at 2:30 on Sunday (today) and i left our pool cards in my sons other pool bag. I had my drivers license with my picture and asked the girl at the counter to please look up our names as we are season pool pass holders, she rudly told me that there is nothing they can do without the card and we would have to pay $18 to swim!!! First of all what kind of "rule" is it to not let a member in without a card when their name and photo is saved in the computer!!! Why take our pictures then? At gyms for example,if you forget your membership card,they match your PICTURE to let you in, not to mention i had MY DRIVERS LICENSE WITH PICTURE WITH ME!!! I asked to speak with the manager (who was standing behind her) and he gave ne an attitude and would not look up our names to prove that we are pool pass holders. They were EXTREMLY RUDE AND UNPROFESSIONAL! Our pool passes are in the computer systems WITH OUR NAMES AND PICTURES!! They are just too lazy and inconsiderate to do some work and type our names in the computer!!!! I HATE this place and it sucks not even the "manager" could show some respect,towards my young son and i. We drove from plainfield,all ready to swim and did not bring wallet to pay the day fee. It is beyond messes up how they treated us! Why do they take a photo for the i.d. pool passes and not be able to match you when (like a normal mom with kids) forgot our cards. I am so upset i purchased a pool pass here for my son and i. As long as i live i will talk poorly about this place and the horrible inconsiderate workers-managers! Something needs to be done! No exceptions! Unbelievable!

DIY AND MORE WITH CASEY

I love coming here! The only thing I really dont like is that I have a pass and so does my mom but if we bring my friends we cant get in until 12.The other thing is you cant eat on the deck( which I dont really care because I agree that you should eat in the eating area). Its better than Changy pool because the worker there took ALL of our food out of the bag. At heritage you can bring food in your cooler. I suggest coming here!

steph havelka

The staff is great ! The pool is clean , the visitors are all friendly and the seating is plenty. Whats nice is you can pack lunch f9r your family and eat it here in the designated area near the pool. Its awesome. No expensive Concession stand. Its perfect ! Not too big but yet not too small.

Kristen Santos

Probably the worst customer service I have ever experienced from the front desk receptionist as well as her supervisor. I am utterly disgusted with how these people think they can talk to others- especially a paying customer. Do yourself a favor and go elsewhere.

Tina Lars

My daughter ordered the cookies and cream ice cream bar but got another kind and they wouldnt refund it. At Cagney pool they at least give you your money back. Other then that the hot boys life guards make everything better

Laina Martinez

Loved the cleanliness of the pool and outside areas. When its time for the life guards to take a break, the kids get to use the 10 minuets to play in the water park! The slides are pretty fun too.

Richard Bouchez

"Water park" might be a slight over-statement, but the staff is really nice, the price is really reasonable & this is a great small pool to chill at with the family.

Kevin George

I was there for my daughter taking a swimming class. Fine neighborhood pool with slides and a diving board.

James Gallagher

Community pool open during summer months. Friendly attentive staff. Great for pool parties!

Vince Lange

My daughter and I had a great time, staff was courteous and the pool was clean.

Gabby Drew

I really enjoyed the water slides. Exhilarating to say the least!

LockportLegend Gamer

The diving boards are super fun! I suggest everyone to go

Salvador Alvarez

Really bad slides but clean water and a cool a 3/5