|2055 Beaver Ruin Rd, Norcross, GA 30071, USA
|11AM–7PM 11AM–7PM 11AM–7PM 11AM–7PM 11AM–9PM 11AM–9PM 11AM–7PM
Mary Lynne Jones
This seems like it could be any amazing place. Took my granddaughter here today. It was quite busy as I think everyone was trying to escape the heat. They seemed very understaffed, especially to get checked in at the door. (Only one person manning the booth with 2 or 3 other empty stations). A 3 year old does not enjoy waiting in line for the promised fun. The car rides themselves were great. The staff there was sufficient and very helpful. We stopped for lunch. Our order of a cheese sandwich and a salad with chicken took over 45 minutes. When I first ordered the salad I was told they were all out of produce, so I chose nothing. When I saw a delivery come through, I waited for about 10 minutes and then tried to order again. The man at the cash register (Josh, I think) said "yeah, I guess you can get one". Obviously annoyed. Turns out, he was the manager. I cant believe such an uninspired person is running a place that should be full fun and excitement. There seemed to be only a couple of people working in the grill. They got caught up making pizzas for a large group, while everyone else was left to wait. Once again, 3 year olds do not take kindly to long waits, especially when food is involved. Finally a very apologetic woman by the name of Samar stepped in and brought us drinks, as well as all the other people who were waiting. Some people were requesting their money back, but no one was given a receipt, so that was a mess. Eventually everyone got fed, and Samar offered a credit on the childrens cards as compensation, which was very kind, and the only reason we will be back, hopefully for a better experience.
Its okay I guess. We took two boys aged 5 and 7. They liked it but became bored fairly quickly. The Tiny Track should contain a stop or go sign. Something to make it slightly more entertaining. There is no way to make their driving experience better without a change in the course somehow. Otherwise its generally fun for the first hour. The place has huge potential and could be better with the following: -cross trained staff. Why doesnt the staff know how to fill up the soap dispenser without management being on property? I pointed out how two of the three soap dispensers were empty in the ladies restroom. The lady replied that the only person who knows how to change them is the manager and hes off today. -instructions. Thats a no brainer. Parents there for the first time should have a guide on what to do with their kids after they pay. Its not intuitive right now. - a better arcade. Thats a sad little arcade room they have. Add more games and lower the price of playing them. Not every game should be a dollar. These are children not adults. -have staff walk around and ask people if they have questions or need help with anything. Customers shouldnt need to seek out someone. Staff should be visible outside of the work areas. - the train should run every 5/10 minutes. 30 minutes between rides is ridiculous. It makes very little sense to make children wait for that long. They also dont care if there are birthday parties....a train leaving with kids is a train leaving with kids. Kids were lining up but were told the next round was for the birthday party only.
I visited Sunday, Feb. 12 stayed for a little over 3 hours. I live all the way in McDonough and theres not much for kids to do that hasnt been overdone. I wanted to find a place that my 5 yr. old could go Kart because my oldest is always able to race at other places. I saw this place and though it was super far, I decided to give it a try and boy am I glad I did. This place was neat, clean, welcoming upon entry. Above all the staff was amazingly courteous, beyond kind and once I explained it was our first time and traveled pretty far, they seemed to go above and beyond. However, I noticed they seem to be returning way with everyone, at least as far as I could see. It was such a cool concept and both my kids enjoyed it, 1 is 5, the other is 10 and the oldest (whos used to racing go karts) actually loved the fact that it was set up like he was really driving. He got a kick out of having to take a drivers test and they both love getting "drivers permits". Rommy (may have spelled it wrong) was the person I met coming in and he was extremely nice and accommodating, very patient with all my questions. I had no idea until I left that he was a manager, he was so hands on with everything, he was all over the place speaking to everyone and making sure everyone was enjoying themselves. The train conductor guy was thee absolute BEST. We had unlimited train rides and he had the same enthusiasm EVERY time we got on, he was so personable with my kids. I kept feeling like this place was unreal lol, it was like everyone had superb customer service. Great job guys!!!!!!!
We went to a party here. This place has a lot of potential a lot but they need to work out a lot of kinks. The prices are really high. I understand they put lots of money into this its a really nice place but you cant expect to make all your money back in a year and at those prices I dont think you will have a lot of return customers. The employees were really nice and helpful but there was no organization. We were suppose to have a party coordinator but she never really told us where to go when and our party ended up getting all split up. Which is minor but it would of been nice if it flowed smoother. Some kids were not the 57 inches so they had to ride on the small cars. The bathrooms were nice and clean. We had pizza which wasnt half bad either. The game room has lots of nice games a lot I have never seen before. The ticket prices to redeem are way too high. Most of the games only give out 5 to 10 tickets but the smallest amount you have to have to get a cheap plastic toy is 45 tickets. They need some different quantities like 10 ticket items and 15 and 25. Even if its just a small piece of candy the kids are happy. They have a 45 tickets shelf and I cant remember the next amount exactly but something like 200 tickets or higher and they have a person who sits there and counts the ticket by hand which takes a long time. Its a great idea and my daughters actually said they learned some things about driving they never knew before but not sure if we would go ourselves on our own without being invited through a party.
Went here with my 3yo. Apparently there is a "toddler tuesday" deal and I wish we had known before showing up on a monday. The place is beautiful and I was really impressed with the quality of arcade games. However, I felt like it was so expensive. First I had to pay $10 just to get a card to put credits on. Then I had to pay another $10 to have 11 credits for play (about $1/credit). It cost 5 credits ($5) to ride 1 car and my son was only able to go around once (a 4 minute ride). Im sure he would have liked to go again since there is a learning curve, but I had already spent $20! We rode the train once for 3 credits, which was okay. Its just like the ones in the mall. The arcade games were really fun but I wasnt about to spend $50 on them. We ended up only being there for an hour because there is nothing there for us that is free to play. My son left extremely upset, not understanding why we couldnt play more games or cars (because mommy cant spend a small fortune on one place in one day). Maybe we will be back for the $10 toddler tuesday with 1hr unlimited arcade games and 1 car ride. Still wish that came with 2 car rides or something though. Really disappointed because the facility is so clean and beautiful, I can see they spent a lot on building it, but it is just way too expensive to do very much here. At least I dont have to spend the extra $10 next time for the "driving card".