The Ritz-Carlton, Marina del Rey

4375 Admiralty Way, Marina Del Rey, CA 90292, USA

Address:	4375 Admiralty Way, Marina Del Rey, CA 90292, USA
Phone:	+1 310-823-1700
Site:	ritzcarlton.com
Rating:	4.4

Location

Photos 100

Reviews 4

Tori Morgan

My husband and I are loyal Ritz Carlton customers. We have stayed at this property multiple times. Sadly each stay gets progressively worst. The Marina Ritz is light years behind the other locations in terms of service and hospitality. The bell hops and valet staff are wonderful but the rest of the staff could use extensive training in hotel management. Upon checking in my husband and I were told that we received an upgrade. Unfortunately the "upgrade" was the same room we originally booked. This was a huge insult to our intelligence! We also purchased club lounge access. We always have issues with club lounge access at this location. It appears that the staff has a vetting system based on race and personal preference. I arrived to the club lounge shortly after check in with a few guests. The staff (named Zonia) never properly greeted and demanded my room number and last name. Despite showing Zonia my room key she still questioned me and behaved as if I was lying. She attempted to stop me from pouring a glass of champagne and stated that I would be billed $75 per guest. She followed me and my guest around the lounge and made passive aggressive attempts to make us uncomfortable. Two parties of 4+ people arrived shortly after and her behavior was totally different. She offered a warm greeting and was very accommodating. They were not informed of the $75 and were treated with the upmost respect. My husband arrived about 30 mins later. Zonia refused to greet him and continue to entertain her preferred quests. My husband questioned Zonia about her rude and unprofessional behavior. She responded by handed him a ritz carton rule book and begin arguing with him as other guest looked on. The following day Zonia refused to speak and engaged in passive aggressive staring. I will say that Ms. Caroline is very sweet, professional, and hospitable. She is more qualified to operate the lounge. Unfortunately we only got to see her once at the lounge. We also had issues with housekeeping who decided to skip our room for evening turn down service. I am very disturbed that a "5 star" hotel would make a difference in how customers are treated. Dont waste your time with this location. Honestly we received better service at the Marriott Marina. If you want 5 star service visit the Ritz L.A Live or the Ritz Laguna for the ultimate 5 star treatment by the water.

A Private User

Dissatisfied With Stay---- My wife and I stayed at the Ritz Carlton Marina Del Rey 5/4-5/6, room 209. While the staff was exceptional, as well as the quality of the room, we had the misfortune of booking our stay for the same weekend as a large (and rather boisterous) wedding party. Friday night we had plans and spent little time in the hotel. Saturday however was meant to be our relaxing evening spent in. Unfortunately the wedding celebrations kicked off around 7:30pm and did not die down until 3am, when the loud music and shouting from the wedding celebrations finally quieted down. Unfortunately as my wife and I had to make the airport by 8am the next morning, this meant we had about 40 minutes of solid sleep for the night. Both my wife and I called down to the lobby throughout the evening but were offered very little consolation, only being offered a pair of earplugs to help us sleep. I was extremely dissatisfied with not only the response to our concerns, but also the fact that we were not warned in advance of such an event. I dont think its unreasonable to expect to be told at the time of booking that we will likely not be sleeping until 3 or 4 in the morning – especially at a reputable (and not inexpensive) property such as the Ritz Carlton. This is my first time staying at a Ritz Cartlon property but based upon this experience I certainly am not inclined to spend this kind of money and be treated as an inconvenience when I could pay half the price and get the same treatment elsewhere. I feel as though I am due reparations. Had I know of the event I likely would have flown at Saturday morning and spent a nice evening at home rather than a sleepless and frustrating night in this hotel. Additionally- after contacting the property directly, as well as Ritz Carlton Corporate, I have yet to receive a response to my complaints despite being promised a response within 24 hours. Its now been weeks. C. Evan LaVere

Julia van Hees -Aidner

over the years I have dined at this Ritz Carlton often - as I have many clients from out of town & out of the country so it is convenient to LAX . As well, I sail often hence simple to walk from the boat to the hotel to dine or have a drink. Today I stopped in to have lunch at the Ritz en route to LAX to drop a client from Austin, Texas .. we advised the hostess that we were on a bit of a time clock hence would appreciate menus asap. we were told that it was "only a breakfast buffet" .. we said we would like to have a lunch menu her reply " we do not serve lunch until 11;30" ... at this moment it was 11:21 ! I pointed this out to her -- she giggled, took us to a table & told us that our server would "be right with" us ! .. 10 minutes later -- no one has passed by our table, brought us water, a menu ANYTHING -- I again went to the hostess -- "oh .. really no one has been there- will send them right out" .. 5 minutes later a young man passes by , hands us a menu (which can only be described as an odd, limited assortment of unappealing dishes) telling us " your server will be with you shortly" ... another 5 minutes WE HAVE HAD IT !! we get up to leave , approach the hostess to tell her how horrific & absurd this all is - another patron - a guest of the hotel - approached at the same time & was FURIOUS as he & his dining companion had wanted to have a meal and a drink prior to checking out & they too, had little to NO service. Ironically . my husband & I were to stay at the Ritz Carlton in Laguna in May as my stepson is getting married there . We have just made reservations at the St Regis as we are not going to risk the dismal lackluster nonexistent service there that we experienced at Marina del Rey Ritz . This hotel tarnishes the reputation of the entire Brand !!!

Frank Standish

Im not high maintenance. Never thought I would leave an unfavorable review for a Ritz-Carlton, soooo. Traveling the whole week (Disney, Universal) , decided on our anniversary to book the RC for 2 nights, with our 14 year old. AMEX Plat Travel Concierge booked 2 beds (Club Level) and RC gave it to someone else before we arrived. 3 of us in a single bed, however they were gracious enough to fill the room with a steel roll a way bed. Had a beer by the pool (hurry, they stop serving drinks at 5p). I paid the hop $20 to take our bags, so far the service was great! 1st night Dinner at Cast/Stow: Food was great, service was poor. Im not high maintenance, but couldnt get water, drink or get waiter to return to table. Seriously had to wave him over 2x. 2nd day found the car in the driveway, door open, valet drive up, but no eye contact and didnt speak to me, figured he was busy. So I kept my $20. Back in the afternoon "pool closed for maintenance", we stayed out of the hotel all day. Came back for Club Level drinks which were nice and the ladies upstairs congratulated us on our Anniversary with a Tart! nice! 3rd day- breakfast for 3, again no waiter, it was buffet, but not anyone to provide water/drinks/OJ, etc. We looked for someone to assist us with bags, couldnt find anyone so we headed back up to the top floor, and while the valet watched, loaded all 6 bags. I kept the $20. Lol. I just couldnt believe the level of service at what I assumed would be a fantastic stay.