Address: | 409 E Jefferson Ave, Detroit, MI 48226, USA |
Phone: | +1 313-963-6255 |
Site: | dumouchelle.com |
Rating: | 3.6 |
Working: | Closed 9:30AM–5:30PM 9:30AM–5:30PM 9:30AM–5:30PM 9:30AM–5:30PM 9:30AM–5:30PM Closed |
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Lisa Labelle
I would like to express my great disappointment in how the auction and sale of this piece of jewelry was made. When bringing in the ring originally, on May 10th, I was told that its auction date was June 8th, when in reality it was June 29th. I was also told, payment could take up to 9 weeks, due to the fact, that some purchasers, maybe from other countries, and transactions take longer. I was told to call a day or two after the auction and they would let me know, whether the ring sold, and the details. On June 10th, I was told, that no, I was misinformed, that June 8th was a deadline date, and the auction was actually June 29th, (even though the paperwork I was given, also stated June 8th. So again, I waited, and on June 30th called to inquire. I was told by the woman who answered that they were short staffed, and she was working on invoices, and didnt have time to call the New York office to even inquire on whether it sold or not, and to call back Tuesday. (5 days later) When hanging up, I was highly frustrated, and opened the folder I received upon giving your company the ring. This is when I discovered it did in fact say June 8th as the predicted sale date. I also noted that it made it sound as though ALL payments take 9 weeks after the sale. I called the New York office, and left a message for who I thought was Joseph Adducci. I received a call back telling me that that the ring had in fact sold June 8th, and a check was sent, that I must not have received, and if I wanted, they would mail me a debit card from the New York office, or check from Birmingham. I asked the gentleman what the ring sold for, and he told me he would have to get back to me on that. Awhile later, I received a phone call from a different man, who said no, it was in the June 29th Auction, and had sold, and it could be "UP TO" 9 weeks before I see payment. Now I get an email saying they dont begin payment for 9 weeks. Quite frankly, Im at my wits end, and sadly, could never their company as a repeatable one to do business with. Shortly after sending them a similar email, I got a phone call from Joey Adducci, at first saying that they moved the date my ring was auctioned, because everyone wanted their items in the June 8th auction with Trumps ex wifes ring. He said, "This is the auction world". I reminded him I live here, in the real world, and its bad business. Eventually he said he would find out whether they could go ahead, and send payment, that he was speaking to them at at the end of the week, of course I didnt hear back, so I rang him and he said I should receive it by the end of this week...7/22/16, still no check.
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Walter Warren
Well advertised auctions with lots of online bidding. I Have Achieved Good Prices even on items that where appraised for less. And I got comparable prices to what I could have gotten anywhere else.... Good place for locals to sell collections without going to East Coast or Chicago... Staff is Helpful. Recommended.
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Mike Sand
The lady that "helped" me was completely not interested or informative. Literally said one word, "commercial" when I asked her to elaborate she would not. When I asked her to tell me something she said "look it up". A waste of my time.
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Will K
communication is poor. I had 2 wonderful antiques to sell and they were difficult to work with. I am not going to use them at this point. I did find other companies to go through as they are not the only ones . . .
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Taylor Roach
The lady who helped me to appraise my art was very rude, uninterested, and not helpful. If she was any less enthusiastic she would have fallen asleep. Would not recommend anyone to waste their time here.
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J Mason
A Detroit tradition. The most knowledgeable staff in the Midwest. Auctions are always fun, but a Dumouchelle auction is an experience not to be missed. I love the place.
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DerpyDerps
You can find treasures. .just wait and eventually something for your taste will show up. .40yrs never been disappointed. NEVER. great staff.
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Richard Michael
I have collected art for eleven years and dont recall seeing any paintings that appear to be authentic by well known artists.
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Rita T
Helpful & Friendly Staff. Had piece of antique jewelry appraised. Look forward to going to next auction.
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tina lawson
Everyone was nice and friendly. The service was quick and auction was fun and enlighten.
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Sandra Richmond
Love this place!!! Great place to find your dream painting.
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Dennis G
A seriously interesting place to walk through!
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MOT Mark
Been a great place for a long time
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T Unknown
Great collection of items
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Jerry Jarrell
Fun place to shop