Tradition Golf Club

37 Harrison Rd, Wallingford, CT 06492, USA

Address:	37 Harrison Rd, Wallingford, CT 06492, USA
Phone:	+1 203-269-6023
Site:	wallingfordtradition.com
Rating:	3.3
Working:	7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7AM–6PM 7AM–6PM

Location

Photos 100

Reviews 8

Jim Diglio

*** Based on the expected response from the course Manager Richard Cardoza I must add that for you to say what we are explaining is not true is very insulting! Especially given the fact that you were not even present when it occurred! Your course Leadership needs to take ownership of this unfortunate incident and apologize to all of us! We had a golf tournament there yesterday, we have the same tournament twice a year at many different courses and they are always very accommodating and appreciative of all the business they are getting, until yesterday at Traditions at Wallingford. As everyone walked up to check in they asked us all what was in our bags and told us we were not allowed to bring our own alcohol out, that was ok but not usually something we have been greeted with. During the course of our game the beverage cart came around a total of 1 time, so then they wonder why people want to bring their own out…. When we finished hole 18 there was a tie between 2 teams, we decided it would be a good idea to play hole 1 over as a tie breaker, as long as it was open. One of our carts drove to the club house and told the starter the situation and he said fine. So we played hole 1 over with no one waiting behind us and ended the hole still in a tie, we then decided to play hole 2 and if we were tie after that we would have a putt off and not go any further. Within 30 seconds of us getting to the tee one of the workers rode up and was infuriated yelling we need to get off the course right now!! He said the owner was very mad!! We explained the situation, even offered more money to finish up and told him this was the end no matter what, he said ok and pulled away. All of us were then at the green ready to finish the game with nobody waiting behind us and here comes the cart again with the same worker and the owner… She gets out of the cart yelling hysterically at us that we need to leave now!! We asked if we could finish our putts and even pay more if needed, her response was yelling NO you are not putting, take your S*** and get off the course, she even took the keys out of our carts wanting us to walk back!!! This rant went on and on it was ridiculous!! Her approach to us was so non customer centric and crazy, she seemed to want a confrontation. We were doing nothing wrong, just trying to have a clear tournament winner, again nobody waiting behind us, we offered to pay a difference, I just do not get it! Unfortunately I will never play there again and I know many people who golf there and will share this story with them…. This is an example of horrible customer service at its best!

Tony

I would like to provide some feedback on my customer service experience at Tradition. I have played at this course for several years now and want to be very clear I will no longer play there again and urge anyone I know to no longer play here or give them business. I do not recall the womens name because I was astonished by her unprofessionaliam and unwillingness to let a customer speak but she is unprofessional and should be embarrassed by how she acted considering she made it a point to let us know that she was in charge. Someone needs a class in customer service or business educate. You can be certain that we will continue to communicate the truth about this awful customer service experience so it gets out to the public. They will continue to get negative reviews until she apologizes on some type of public forum for how she treated a group of paying customer. Never underestimate word of mouth as it can make or break a business and from the looks of it yesterday this course can not afford bad press.

Harold Harris

Richard Cardoza - This had nothing to do with personal coolers. Lets stay on topic please. We all purchased beverages from the bar on site. After our tournament was over, we requested to play a playoff hole to break a tie breaker which was approved. We were approached by a member of the staff as we tied again and he approved us playing on. We offered to pay for 9 holes to make sure everything would be ok. We were told it was ok to keep playing. A few minutes later the director of operations, Bernadette came over to us demanding we leave the course. Calling us inappropriate names and taking the keys out of the cart. We remained calm and picked up our balls and left. She was totally out of line. An apology is 100% warranted and I really hope you guys address this.

David J. Rubin

Five Stars. There is zero reason for this course to have 1 star under any circumstances--- its a quality course and venue. As a longtime Wallingford resident, I know The Tradition used to be Pilgrims Harbour years ago, and it was transformed into a very well maintained and designed 18 hole course. The island Par 3 hole is a gem, challenging, and unique to find in all of New England or Tri-State area. The greens are well manicured and roll soft like butter. The staff is super-friendly. Also, I usually attend their Easter brunch and have been to other hosted functions-- they do a fine job for catered events. Great place to play a round, hit the range, practice putts, grab a bite/drink, or host an event. Enjoy!

A Private User

Not an overly challenging course if you can hit the ball straight or have controlled draws or fades. If youre a hacker, you might want to work on your game before hitting these links. Long and narrow are the fairways on the majority of holes. A moderate amount of elevation changes and the signature par 3 12th island hole and decent greens highlight the action on the course. However the food in the bar/grille in the restaurant afterward is fantastic and is nearly as big a draw as the golf itself. Overall a good bargain for an 18 on the weekend though pace of play can be a bit slow at times.

A Private User

I was scouting the course out for company tournaments and I had a few problems. There are goose droppings all over many of the greens. It would be fine if there were small amounts here and there, but it interfered with our game on about 4 holes. Also, small piles of blue/green fertilizer on most greens. There was also a man that worked there that was rude the entire time. He followed us around smoking and telling us to go faster--he had also told the group in front of us to go faster. The course seemed okay, but those small shortcomings deterred me from wanting to return.

Mendim Zhuta

The back 9 is glorious. Complete with a rollercoaster-like cart path bridge, lush greens, beautiful fairways, an island green surrounded by water, completely quiet and woodsy. Heres why I didnt give it more stars; the front 9. It needs a lot of work. Even the greens were a little off. Tbh I was extremely disappointed and felt like the $35 I paid wasnt worth it after the front 9 but the back 9 more than made up for it. It is one of the most beautiful back 9s in the state if not the most.

Ian Skillings

Ive decided to give this course one star because an employee decided to "respond" to a bad review by giving his own 5 star review to apparently try to "offset" bad reviews? Bad business if you ask me. If you think youre being unfairly judged by the public, take it up with a google, dont fudge the numbers. Arthur Anderson has a white paper you might want to read about the consequences of such actions. If you remove the "insider ratings" scandal, Ill remove my one star rating.