|Address:||1 Playland Pkwy, Rye, NY 10580, USA|
Playland management always believe "The customer is always right." "The customer is always right" statement is NOT accurate. This is one of the reasons why I HATE Playland. Supervisors, managers, bosses and others in authority positions were always acting like and thinking that customers are "perfect" people who dont make mistakes and have no faults of their own. I HATE Plalyland because management failed to care about their employees. I would not recommend working at Playland if you or anyone are sensitive about employees being treated with respect like customers are to be treated with respect. The managers/bosses/supervisors and other authority people are always siding with the customers when the customers behave rudely towards the employees. I worked at Playland as an employee two seasons in a row. The experience was very traumatic. Every time customers started conflicts between myself and them, it was always the customers being labeled as "right" or "innocent." At the same time management always labeled me "wrong" or "guilty" even when I am NOT the one that started or triggered the conflict in the first place. The customers were also very coercive, forceful and pressurizing. Every time people come to the rides in groups (families, friends and strangers also), the people who are leaders being in charge of the groups would at times coerce, force or pressure unwilling people into going onto rides they dont want to go on. I always have to tell these troublemakers they should NOT make anybody go on any rides against their will. Because of the coercive/forceful/pressurizing behaviors, I would not let anybody go onto any ride if they were either unwilling or not sure if they were ready to go onto the rides. I refused or denied people entry to the rides because I was using my discretion. These people were pressuring other people when they should NOT do it in the first place. I say this because I feel that nobody has the right to force anyone do anything against their free will. People reserve the right to choose what they what to do during their visit in the park, provided they respect other people and follow all applicable rules and regulations (cannot smoke within the park; cannot leave a ride while it is in motion); it is okay for people to choose no matter what their age or who they are. The managers would always encourage customers to go to guest services and file complaints about me, even if I am NOT the one that started the fight. This is also another why I hate Playland. I am still deeply upset and resentful at the fact the people who I worked with for two seasons straight wronged me constantly when customers would start conflicts such as screaming matches and cussing me off; giving me reasons to become angry at the customers and retaliate against the them. Also the mistreatment would cause me to turn against both customers and the staff. As a result, I would NEVER recommend working at this place. Another issue is that sometimes that managers become unappreciative of employees helping them deal with issues regarding events that happen within the park, both the main park and Kiddyland. During my employment I worked with a two little child-like petite girls that looked like they were too young to become ride managers. I also worked with a big brick wall who was a large man who was just as terrible as the two little girls. These people never showed me any appreciation; they were not thankful for my services. The managers treated me more like a door mat rather than a person who has rights, feelings and boundaries. They need to understand that customers just like employees make mistakes; everybody makes mistakes. Nobody is perfect. People becoming customers does not give them the right to mistreat employees. Respect is a two-way street. Earn respect to get it back.
Natasha M Jordan
I went to Playland with my daughter and it was an amazing and thrilling experience. The park needs some work done to improve its overall appearance but its a wonderful place. We loved the rides especially the Music Express, where lights flash to loud tunes and the thrill of this ride is when it goes forward and backwards. Another ride that we enjoyed was the Starship 2000, in this ride while standing inside a rotating platform, the floors move up and down, but you remain stuck on the wall from the force. Other thrilling rides we loved was the Log Flume and The Whip. Theres also the Kiddyland with a great selection of rides for the children, like the Crazy Submarine and the Kiddie Coaster. The restrooms are relatively clean and they are located in selected areas. If youre in for some food, you can enjoy from pizza, to the delicious Funnel Cake, to hot dogs. Many well known restaurants are housed here, like Nathans, Popeyes and Burger King. You will find food stations that sell water, slushies, soda and cotton candy. My daughter and I loved renting a paddle boat for just $15 dollars for an hour. ($20 deposit, you must have an ID, when you return the equipment, you get back $5.00 dollars) I found the park clean, safe and pleasant. I was told that Playland hired only "teens" and that they were rude. I must say that all the "teens" that I came in contact with treated us with the most amazing friendliness, courteous, respect and professional stance. They all seemed extremely well skilled at their positions and that made me feel safe to enjoy the rides as well as to enjoy the park. If youre visiting by public transportation make sure you visit Playlands official site and familiarize with bus and train schedules. And also you may find all information pertaining to hours of operation, special events, rides and attractions, parking regulations, directions and admission charges. Playland is a family place, I recommend you visit and enjoy.
We decided try rye pool. They opened two and a half hours late because there werent enough life guards. That in itself is incredibly unprofessional. Nelson the "peace " officer clearly knows no rules, let us in with our stroller (we didnt know we werent allowed), told us to just fold it up. We finally get in the pool, after having our coolers checked while on the side of the pool. We were in the pool for about twenty minutes and were called out to be told we cant have the stroller in. So I questioned why we were even allowed and Nelson tells me he did me a favor and I threw him under the bus. First of all, how dare he even say such a thing. Its not my fault he works in a place and doesnt know the rules. And it isnt a favor because we were made to come out of the pool so we can bring the stroller back to the car. At this point I wanted to leave, but Nelson the " peace " officer refused to let us use the same entrance we came in to leave. Told myself, with a stroller and a few bags and a two year old along with my eight month pregnant friend to go down the stairs just to come back up to the car. So I told him no, call the police then. He tells me he is the police, I asked for a badge, he points to an iron on emblem on his shirt. I said no, the real police and he identified himself as an officer for Rye. So not only is he being spiteful, hes representing himself as an officer of the law, which I believe is against the law. So when I told him we were leaving he opens the gates and says have fun. So now hes being spiteful, and mocking. No one there has any customer service skills whatsoever!