River City Lanes

965 W Seltice Way, Post Falls, ID 83854, USA

Address:	965 W Seltice Way, Post Falls, ID 83854, USA
Phone:	+1 208-773-7575
Site:	therivercitylanes.com
Rating:	4.4
Working:	1–10PM 11AM–11PM 11AM–11PM 11AM–11PM 11AM–1AM 11AM–1AM 1–10PM

Location

Photos 100

Reviews 13

Amber Langley

3/26/17 My family and I went to Rivercity Lanes; for games, bowling lunch and fun. Today was not a special occasion for us; simply a beautiful Sunday in which we wanted to spend quality time together laughing and having fun.However,this did not happen.You see, I have a daughter with special needs,and she was unable to understand why she could not have a toy that was on display in the arcade room.I asked to purchase the toy and avoid causing a scene. The owner stated that the toy was not for cash sale and the only way to get it was through tickets won in the arcade. (I would have paid $200 for the barbie doll just to see my family have fun, and yes I had the $200 on me.) Instead, I had to escort my daughter out of the building as she screamed and hurt herself.My husband asked for a refund as I had just paid for four games of bowling. My husband was provided a card, a card in which could only be used inside that establishment and no where else. Confused, I went inside and requested a cash refund, as we paid for bowling and never even touched the lanes or got our shoes. I was informed that the owner was there, however, he did not want to talk to me; instead, he requested that I call the manager tomorrow to discuss my issue. I found the owner inside the bar watching a very important basketball game, Florida vs Carolina. During our conversation, I requested several times for a cash refund as we will not be coming back to this establishment, and the card provided would not be useful anywhere else. The owner stated that he will not handle this today, and that I would need to call the manager tomorrow. Also stated that it is against company policy for staff to give cash refunds. I understood this information, however, did not understand why the owner was unable to provide the refund, after all he is the owner. The owner then stated, what he may have thought was appropriate, however, as a mother of a special needs child, he verbaly sliced my heart into tiny pieces. "Im sorry for your difficult situation." "Im sorry you have a difficult child." "Its not my staffs fault your child is having a difficult time." "My wife use to teach special needs children so we know how difficult it can be." "I dont know your economic situation but I will not handle this today." "Im sorry for your family." "I feel sorry for your situation." "Thank you for taking your child outside and not cause a scene for our normal customers." And more. All I wanted was the same respect as a person that I gave to him, his customers, and his establishment. I did not allow my child to disrupt other families and individuals, I did not allow my child to cause a scene, and I did not raise my voice or cause a scene when I requested a refund. After the owner had thanked me for not disturbing his normal customers, I handed him the card and informed him that he can give it to one of his normal customers that he has and went to the parking lot. The owner came out and requested my address, this was incase him and tomorrows manager decides that they will provide me a cash refund and mail it to me. I asked him to please allow me time to think about whether or not providing my address was worth the $36 from him. And again asked him to forget about my family as well as myself as we were never customers nor will we ever be customers at his establishment. After he explained again what his wife use to do for employment, he walked away. Through all of this going on, my other children were inside playing games, as I did not want their day ruined as well. Soon, he decided that in order for his staff to not see that a cash refund was provided to me and to make things better for myself and my difficult situation he would hand me $36 from his wallet. He apologized again for me having a difficult daughter and again for my difficult situation. We drove away. My daughter is not defined by her special needs. She is beautiful, smart, caring and perfectly unique.She has crossed milestones that we were told would never happen.She is who she is,and I wouldnt have it any other way.

Jeremy Garner

I hadnt bowled in over 3 years and these folks helped me get back into the sport! I had went in randomly one night and they noticed I am a pretty decent bowler and the next day recieved a phone call from them asking me to please join a league. So I did and they have always treated me wonderfully! It is like Cheers because you really become a family and everyone knows your name! The icing on the cake is their food is fantastic!!! I love their French fries and their pizza and chicken strips rock!! Thanks for everything guys and keep up the good work!

Casey Thomas

Used to go here when I was a kid! Took my 5 year-old nephew and was able to keep him entertained between bowling and the game room--great for little ones who dont like to do just one thing! Food has always been yummy, staff friendly, etc. The batting cages were in a bit of disrepair last time we went, which is my only complaint about the whole place.

Ash Z

Hands down one of the best brick oven pizzas I have ever had in my life! Service is always friendly and atmosphere is great. From the outside it looks like an old abandoned building with no cars in the parking lot but dont let that scare you away, the inside is completely a different story.

Michael Boniecki

The BBQ Chicken pizza is awesome and the new pizza crust was amazing !! Their salads are always super fresh. The staff always goes above & beyond . Very rare to have excellent customer service & consistently great food !! Thanks !!

Michael Closson

This is my hang. Great pizza n burgers. Eli and Bob are my homeys & always take good care of us. I love that the bar is soccer friendly can always count on watching the games down there. Why go anywhere else when i get it all here?

Leeann Nolte

My family and I had a 70th birthday party for my dad, I have to say that they did a top notch job. Bowlimg, games and they pizza was delicious!! The staff rocks as well!! We will definitely be back Thank you for a great day

Logan Kimball

Called in and made a reservation for their "Brooklyn Nights" on Friday night. Apparently, they accept reservations, but wont hold the lane. Whats the point of reserving if they arent going to reserve?! Horrible service too.

Amanda Cronister

The staff was amazing! It is a little pricey but very clean, very nice lanes and has an arcade/food bar. It was my toddlers first time bowling and it was a really great experience! 5 stars

Erick Hodges

Remodeled from what I remember years ago. Food was good. The lanes where nice. Service was awesome and speedy. Really quite a good experience overall and I would definitely recommend.

Matthew Rueger

Amazing pizza! Great staff I would very much recommend this place. Their pin setters are great and dont break down. But holy crap their house shot is a gallon of oil.

A Private User

River City Lanes was very clean. I love that its smoke free. My friends and I had a great time here. They have good drinks and the bowling was fun.

Jannae Palovich

used to go here with a bunch of friends for cosmic bowling. hard to get in when theres leauge night. pretty busy place..expensive beer/food