Sandcastle Condominiums & Event Center

800 Sandcastle Dr, Port Aransas, TX 78373, USA

Address:	800 Sandcastle Dr, Port Aransas, TX 78373, USA
Phone:	+1 361-749-6201
Site:	sandcastlecondos.com
Rating:	4

Location

Photos 100

Reviews 4

Steven Shepard

For the price you have to pay this place is not recommended. Promotional material fails to admit the poor location of this hotel. To even get to the place it is necessary to drive through a dense urban neighborhood. The hotel is right in the middle of the City of Port Aransas. When we visited there were people everywhere over, under, in, around, near and inside this hotel. This includes the residents from the nearby neighborhood who walk to the beach right by this hotel all hours of the day and night. I dont know how old the building is but it already showing wear and tear like it has been through several hurricanes. On the patio chunks of concrete were missing on the exterior facade due to poor construction and thermal expansion. As for the room - the bed was not comfortable and the wicker headboard beat against the wall if anyone moved on the bed at all. The television is small and poorly installed with cables everywhere. The remote control had no battery cover. The bathroom was the worse part. The toilet barely flushed at all and the shower head was installed at just the right height for a midget. The shower valves were installed to operate ass-backwards. There was no soap or shampoo available. The hotel has so many rules about their sheets and towels and having any visitors or guests in your room it is offensive. The bathroom does have a window that does not open, only offers a view to the unairconditioned hall and admits no light. The elevators are not air conditioned and in August they are a miserable ride. The establishment obviously has no respect for ADA handicap requirements. There were no carts available for transporting luggage from the room back to the vehicle. Parking is a challenge with all the guests competing for parking slots underneath the building and out of the sun. On the bright side the pool, hot tub and boardwalk to the beach were in good condition and the grounds in this area are well kept. However, the outdoor showers used to wash beach sand off had broken chains and only would work if you constantly held the short piece of chain left hanging. The hotel desk staff (all female) were rude and unfriendly. This hotel suffers from a bad case of Texas tacky and was built and is operated like the fact they built the place at all they were doing us a big favor. I have seen lots better facilities and paid a lot less for it. A big thumbs down and not going back.

Ebanie Selvera

I never post reviews but I think people should know how RACIST, Extremely RACIST this place is. And dont bring your kids here they will ruin your vacation!!! If I could give zero starts I would. We have been coming to the island for over 20 years renting different condos and beach houses. Not only did they wrongfully accuse friends of mine they kicked them out and kept the money. FOR NO REASON (other than their SKIN COLOR) we had multiple condos on the island and we had not been to this particular one but once for about 30 mins before the cops were called. We are family oriented. Had kids from infancy to 12 with us and were enjoying a nice family vacation until this ridiculous and wrong accusation occurred. The cops even came saying they had no legal right to be here and there was NO ISSUE. STILL the front desk girl Stephanie, So rudely told them to leave any ways. She also has NO authority to kick them out. Thats managers job and they are no where to be found. The boys in the room next to us however, whom we already heard asking people for weed may have been the culprits but Im guessing Their skin color was the correct color so they werent thought to be the deviants. Then when trying to resolve the issues as far as getting a refund. Stephanie has NOT relayed any of our messages. Puts us on hold for 20 mins at a time and will NOT allow us to speak to a manager what so ever. When we finally got to a manager she REFUSED to get on the phone. No one has contacted us back not the office nor property manager. Therefore We have contacted the BBB and The owners and are waiting to hear back. Save your family the time of a headache and ruined vacation stay ANYWHERE on the island except this place. There are so many beautiful wonderful places with amazing customer service and can give your family the experience they deserve. Dont waste your time with this trashy unprofessional, snood place. Also, the rooms were NOT what they looked like online.

A Private User

We have been coming here for the past 8 years and every year prior to this one was fabulous. Upon check in I was informed the room was not ready. I asked isnt check in at 3PM? The reply was "well today it is 4PM and maybe as late as 6PM" Not a single sorry we are running behind today. Not a smile or thank you or anything. Both of the ladies in the office acted like they were put out that we were even checking in! I left my phone number and they were to call when the room was ready. At 5:30 we checked back and they said they tried to call me (No they did not) Anyway after loosing 3 hours of my vacation day waiting on a room, we checked in. Of the 4 days we were there, we actually got the room cleaned once because no one showed up to clean the room for two of those days. The third evening about 6:30 they came by and asked if we needed the room cleaned. (REALLY) I handed them the trash and said no. We were relaxing and I did not feel like waiting on them to clean the room. From 8 am to 5 pm daily, they were apparently repairing the support beams and ceiling in the parking garage. So all you heard during the entire time if you were in the room trying to relax was the jack hammer and the guys yelling over the jack hammer. They could have at least let us know that they were planning repairs during our stay and apologize for the noise. But once again, that would have been excellent customer service - which they do not care to provide any longer. I have always told others about this place and how wonderful it was. Guess I will be looking for a new place to stay next year as I will not be be staying at the Sandcastle again.

A Private User