Wine Enthusiast

200 Summit Lake Drive, Valhalla, NY 10595, USA

Address:	200 Summit Lake Drive, Valhalla, NY 10595, USA
Phone:	+1 800-356-8466
Site:	wineenthusiast.com
Rating:	4
Working:	9AM–5:30PM 9AM–5:30PM 9AM–5:30PM 9AM–5:30PM 9AM–5:30PM 10AM–5PM Closed

Location

Photos 1

Reviews 4

Gabriel Teran

I wrote the following review from the EuroCave Pure M I bought 3 weeks ago and they delete it from their website. It reads like this: The ordering process was very good, using the website and them talking with a sales agent over the phone and via email. 5 out of 5 in this regard. Delivery was faster than I expected, around 1 week during the Christmas celebrations, it came well packaged and they placed in the location I wanted, the delivery guy instructed me not to plug it in after 48 hours has pass. 5 out of 5 for delivering. The EuroCave Pure M is a very unreliable product, it has a huge fluctuation of temperatures inside which is a killer for fine wines in the long run. The temperature on the bottom is 3-4 degrees lower that on top, so you should put it at 56.3°F to have around 53°F on the bottom (which by the way is the more stable zone of the cellar, the bottom racket and the lower 4 sliding shelfs). In the middle of it is only 1-2°F lower than on top, but the real problem is the following: I have it now set at 56.3°F, the compressor starts when it goes all the way up to 58.1°F and keeps working for around 35 minutes until it reaches the set temp (stop at 0.2°F below - 56.1°F) but it keeps on dropping the temperature as low as 55.2°F on the top shelfs. This happens because the way the EuroCave designed the cooling system, which is by freezing the back panel and then it dissipate slowly throughout the entire cellar with the help of the extractor (sucking ventilator) on top. So until this point we have temperatures as high as 58.1°F and as low as 55.2°F on the top shelfs making a temperature variation of 3 degrees every 1:30 hour. Since air changes temperature easily and quicker that liquid, what is supposed to change inside the bottle is only 0.3°F. But I have done some testing by placing a bottle with a thermostat inside it, and the reading has gone from 51.3°F to 54.5°F which is a ±3.2°F. The mayor fault of this cellar isnt the different between the top and the bottom, thats perfect since the bottles on each section will have or should have a constant temperature base on their location. The big deal is between the back section of the racks and the front, the front is way more stable, I will say its the way the whole thing should be, but the back racks are obviously very close to the back panel, and when the compressor start this panel freeze, hence the temperature on the last couple of inches drops as low as 43.1°F giving a huge temperature variations to those bottles. Another issue is the reading of the Humidity, it reads around 15% lower than it really is. Capacity, most fine wines bottles are bigger in diameter than cheap bottles from the liquor around the corner, I will guest than most of the people buying or looking for this type of cellars are collectors or enthusiast having quite a few great wines, well those bottles will only fit 10 on each shelf instead of 12 as advertised, so it will be a capacity of 20 less bottles than initially expected. Another topic on fine collectible wines, due to the huge temperatures variations I havent place my Petrus, Screaming Eagle, Opus Ones and few others inside this wine-killer matching. I keeps those inside my older electric-thermal cellars, these type of equipment keeps a really constant temperature since there is no compressor involved. I called costumer services to report all these issues and they found a solution for the difference in humidity readings. But suggested me to write them an email for the others (more important issues) which I sent on January 4th and have not received an answer/solutions until this day... Conclusions; unless this is a defective unit I wont recommend it at all, having so many options for less than half of the price of this product I will definitely buy 2 from the competition, instead of having this unreliable machine. The feel is great, its nice looking but it will kill your wine in the long run, in 10-15 years from now I wont be able to make them responsible for the deterioration of my high end collection.

Anthony Riddle

Ive made it a point to rate everything these days as Ive made many decisions based solely on ratings over the last few years. I purchased 3 items from this company. I have yet to receive my third item but its inside the delivery window still. The two items I have received are gorgeous. Pricey yes but beautiful nonetheless. Shortly after ordering I received a phone call from a representative wanted to clarify the wording on my cask end tables. The extra step means a lot and the product I received is exactly what I wanted. Still waiting on item number 3 but Im happy so far.

Brian L

How can you guarantee something and not follow through? "Order before December 15th for on time Christmas delivery"....yeah right. Terrible service. I called 5 different times, and the first 4 representatives also promised Id have it on time. Pathetic. Cant wait for my girlfriend to open her gift a week after Christmas!! but hey at least Im getting 35 bucks back. Like seriously??? I feel sorry for all the other people you screwed over too. Never getting something from here again. Happy freaking Holidays Wine Enthusiast!! Your a terrible company!!!!!

John Krause

Great company! Awesome People!