Address: | 4431 PGA Boulevard, Palm Beach Gardens, FL 33410, USA |
Phone: | +1 561-622-2260 |
Site: | doubletree3.hilton.com |
Rating: | 4 |
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Natalie Taylor
1st the room was outdated & the decor was 1980s. So when it says modern its not! Which I have been coming 2 this hotel for the last 4years or longer & its said their remodeling! Now it doesnt say that! But nothing is remodeled except the elevators&minor things! But I can deal w all of that! The worst part has happened now that Iam gone! So 3days after I have been gone! I get a VM from a Shameka Handcock. Prob fake name! That my card was declined for my last nites stay & I need to pay it! So b4 returning the call I doubled checked my bank Acct. Bc I knew it was already taken out bc I look right after every transaction bc I get a text. So I was correvt that it was taken out! Not only taken out but today 3days later I was charged another 90.39. So thats an over charge! So I called her back! And she was so nasty wouldnt let me talk! Said I need to pay it right now! Im like Im NOT paying it bc u all owe me actually 100. Thanks for making me see that today! I said I will send you my statements so u can see where u charged me! Shes like nope we didnt get paid u need to pay! And just kept saying that over and over! I said I will have my bank call u! She said NOPE IM GOING TO HAND IT OVER TO THE PALM BCH GARDENS POLICE DEPT! And they can charge you w theft! I said oh ok! Go ahead then they will c its been paid not only paid BUT U STOLE FROM ME! And she hung up on me! So I called my HHoners cust Serv. Dept! So they had me email my bank statements and are FWD it over to the GM over there but I have to wait 72 hours to hear anything or even start to get my $$ back! Im so upset I cant see straight! Also, the number she gave me to call her back on was her personal cell phone so to it sounds like FRAUD! And people only get that mad and act like that when they are guilty of something! So STAY AWAY FROM THIS DOUBLE TREE! THE EMPLOYEES ARE STEALING CC#s!
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Daniel Desjardin
I wish I could give two separate ratings for this place as there were some really nice things, but there were some really terrible things also. The over all score is only 2 stars from me which I believe reflects both the good and the bad. My break down: The Good: BEAUTIFUL Lobby and super friendly staff in the shop, the dining area, and at the bar. The breakfast was AMAZING and impressed me both on the buffet and on the "to order menu". You will not get breakfast like this at other hotels. Their room service food was also outstanding, however it is insanely overpriced (with all hidden fees added you could have a fresh oyster meal at Spodos for the same price). The hotel is in a nice accessible area, and provides a decent view depending on what side of the building you are on. The Bad: Be prepared for your key card to stop working repeatedly for no reason. The staff have a million explanations why this could happen, but they just randomly stop working even if you leave them on the table untouched. This is really bad when you park in the back of the hotel and cant get in the security door during a typical Florida downpour. You will be soaked head to toe. The rooms are also very old looking and the hallways have spots that smell terrible. During the holiday storm (over xmas break) the room FLOODED through the AC and through the balcony glass (I was several floors up the rail literally came through the wall). I have pictures of the puddles and swampy mess that the rug became. The elevators also stopped working and the stairwells were also flooded. The hotel was unwilling to do anything about it and was unwilling to change me rooms if I decided to extend my stay. I ended up moving out and over to the Homewood Suites.
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Trish Vidal
Here for a convention. There is no wifi in the executive building. Called Jonathan at the front desk three times. Not resolved. Asked him to send someone over. Said he would, but he didnt. Jonathan claimed it was an AT&T issue but its unlikely since wifi works in the main building, just not here. Thats most likely a hotel network issue. He should be better at making up bogus excuses, not everyone is a technology idiot. How is this allowed to happen? Supposed to have a Starbucks inside, but it doesnt. Was told that there was a Starbucks across the street. Also discovered that theres a Sushi place to the left of Starbucks, and an Outback to the right, so I will be eating all my meals elsewhere, since Im being forced to leave the premises for a decent cup of coffee. The coffee here is atrocious. Update: Starbucks opened some time in the afternoon and was opened the following morning, so I guess they do read reviews. The place is starting to look dated. My bed was very hard, and one of the beds sorta sinks in when sitting on the edge. Bad need of an update They fixed both issues: the wifi and the Starbucks. Updating from one star to three
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Stephanie Diaz
The "manager on duty" was extremely rude! My 20 year old brother was coming in town for Sunfest and we had an unexpected flood at our house which took our bathroom out of commission. I booked him a room at this hotel and upon check in he was told (very rudely) that they do not check in "minors". I called to clarify as he is not a minor (20yrs old). The lady was extremely unprofessional, hostile and had a very condescending tone. When I explained the flood at our house she cut me off and said "well he already told me he is here for Sunfest, so yeah". Basically calling me a liar! I didnt feel I needed to discuss his whole itinerary and reason for coming in to town with her, as if that makes a difference! This under 21 rule was not on the booking and now I have to spend my Saturday on hold trying to get my refund. Meanwhile we have already rebooked with the lovely Marriott across the street with stellar service and no issues whatsoever. Highly recommend the Marriott versus this poor excuse for a hotel and it so called "manager". AVOID DOUBLETREE PBG!!!!!!
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aisha W
This hotel is severely out dated! It was noticeable the second I walked in to check in. The furniture is worn and needs to be replaced! The front desk staff was very pleasant and the cookies were good and warm. When I called the hotel early before check in time to request a room on the top level, I asked that I NOT be given a ground floor room. Of course, I get there, check in and is informed that my room in on the GROUND FLOOR! I was referred to speak with Expedia about changing the room since thats who I made my reservations through. Not only was I given a room on the ground floor, It was a room designed for a handicapped person. The front desk person was willing to accommodate me to a another room but I had to make that request through Expedia. The furniture is OLD, the curtains are OLD, the bedding is OLD, they need to SERIOUSLY update this place. It is NOT comfy or cozy..it literally feels like a hotel! NO BUENO!