|Address:||901 Oak St, Columbus, OH 43205, USA|
|Working:||Closed 4–10PM 4–10PM 4–10PM 4–10PM 12–10PM Closed|
My husband decided to surprise me with this experience for our anniversary last year. We traveled up from Cincinnati to Columbus for what we thought was going to be a very exciting experience of wine making. When we entered, a nice young girl serving at the bar was very personal and served us quickly. However, we were to meet with the owner to do our tasting and then choose our wine selection. She sat on the couch and spoke to the only other two people in there for about 20 minutes and did not even acknowledge us. When we had to tell her we were there for the tasting, we sat down at another table, and she told us absolutely nothing about the wine. We were told to pick 6 so we just guessed honestly. She would pour a glass, go back to the couch to speak with her friends and when our glasses were empty, she would just pour us something else. At the end of our tasting, she said "well what do you want to get?". We were given no costs of anything, the process, nothing. I wanted to walk out but my husband is a kind soul and said we came all this way lets do it. We made over $300.00 worth of wine and was helped by the nice bartender Megan. She was a total sweet heart who made the experience much better. However, you do pour juice into a bucket, put two packets in it and thats it. When we finally could come bottle it (traveled again from Cincinnati), Megan helped us again which was nice. The poor girl had no help and the phone was ringing with clients, people coming in to the bar and we were just waiting for periods of time between bottling (totally not her fault, she was stretched so thin). Honestly, I would not recommend this place and the wine isnt that great and very expensive. I really was excited about this experience for our anniversary and thankfully Megan made it the best it could be. I would suggest that the prices would be more reasonable (and given to the customer during the tasting so we know what we are purchasing), customer service by the owner would be a priority and for her to acknowledge her customers who are bottling the over $300.00 worth of wine.
I just saw a LivingSocial for a wine-making experience at Camelot Cellars and it immediately made me flashback to my birthday last year when my boyfriend purchased a similar deal. He wanted to surprise me, but both of us ended being the surprised ones when all these unexpected charges were added to the deal to make the total AT LEAST $150 more than he thought it would be (on top of the $75). Upon learning this, we tried to work it out with manager but they were cold and unhelpful and embarrassed my boyfriend because the grand total was WAY more than anticipated. LivingSocial is, thankfully, much better at customer service than Camelot, and we were refunded. However, the total for a wine tasting was ridiculously expensive and we left feeling terrible about the experience (on my birthday no less!). After, I emailed the owners and I received NO response, follow-up, or apology for their unhelpful and spiteful attitude. I should have left this review a year ago, but seeing the LivingSocial deal refreshed the event in my mind. I see that the owner responded to quite a few of the complaints--dont bother answering mine. You had a chance a year ago, but chose to ignore addressing the egregious experience I encountered at your establishment. This place is an over-priced scam. When surrounded by several other edgy and great options in the Short North, do yourself a favor and DO NOT GO HERE.
The decor is simple, relaxing, and inviting for friends to gather. Janine has many events throughout the month that are wonderfully paired with Camelots many wines. There is quite literally a wine for every person! The "Make Your Wine," while it may appear to be expensive, you have to remember that you are getting 30 bottles of wine, someone will be monitoring the wine(yes it does start in a plastic bucket, but it is transferred for you into a glass container after a week - they tell you this too!), and they do all the custom label printing for you. They tell you in advance, unlike the previous reviews, when the wine should be ready, they give you paperwork, and they will e-mail you with status updates, AND you can check the status of your wine ONLINE on their website. All of this added up is well worth the cost of what they charge you, and they will tell you what the cost of your wine will equate to per bottle(and yes, its less than what they charge per bottle). We had a cheese plate that was delivered on a wooden paddle, like a small wooden cutting board loaded with grapes and at least 5 different kinds of cheeses and bread. Whatever it was in the past, it definitely is not now. Miss Aquino and her assistant make this such a welcoming place and they are always up for a good chat about the goings on around Camelot winery.
Wow. I noticed a lot of 1 star reviews. In reviewing them, they mention the service. I have to say Im in a similar situation. The reason for a 2 star is the few wines I did try seemed good but I had a major problem with the service. Heres what happened, I asked for samples and I was very excited to try many different wines. I was told I was not allowed to do that and that only people who were serious about buying the bottles were allowed to get samples. So it seems to me that the wine cannot sell itself and the way to sell it is to put you in a guilt trip in saying you have to be serious in buying it before you sample it. To me, if someone took pride in their work and had a good product then the wine would sell itself. Meaning they would care less if you sampled it because when you did, you would love it so much that you would buy a bottle. That was not my experience and I felt I was being forced into buying a bottle if they gave me a sample. Instead I got a couple of glasses and walked out. Maybe I looked like a bum and they thought I couldnt afford to buy a bottle. Maybe if a winery opens nearby I will buy a few cases I bought from them and glare as I walk by saying "You people work on commission right? Big mistake. Big. Huge".
For a place that specializes in serving wine, this place is horrible. From the time we sat down the service was awful. The bartender made no recommendations or presented us with anything. We asked for a sample of the Sauvignon Blanc and the Viognier. The staff did not bother explaining what the wines were about or try and find something we may of wanted. Both wines lact anything special but between the two we decided to go with the Sauvignon Blanc. The list price on the menu was $18 for the bottle we ended up paying $26 due to taxes and a corking fee, which for a wine that was not that great is pretty ridiculous. When the wine was served we had to ask for new glasses, they wanted us to use the ones we did the taste test with. And this was a white wine, which is better served chill so i was surprised when we had to ask for a chiller. Once served the server never came back to see how we were doing. Overall poor service and poor quality. A wine place should pay far more attention to the small details in service, this place does not.