|Address:||3825 Marketplace Cir, Traverse City, MI 49684, USA|
We will never go to this theater again. The lines were unbelievably long. If you want to purchase tickets and concessions, you must go through a maze, like you see in airports or an amusement park. There were over a hundred people in that line, so we decided to forego the concessions, and use our Carmike Gift Card at the kiosk. That line had about 25 people ahead of us. Only two kiosks were working, as the other one was out of printing paper. Once we got up there, it wouldnt take our card, so we used a credit card. By the time we did that, the feature was sold out. (It was NOT Star Wars.) Undaunted, we purchased tickets for the next showing of the feature. We returned a few hours later to the same mob of people standing in line. We arrived very early, afraid that even though we had tickets, we might not be able to sit together. We got in the theater, and they began showing commercials. They played those advertisements for a half hour, before the previews - which lasted for another 20 minutes. To pay premium prices and then be subjected to commercials is ridiculous! Additionally, once the feature finally started, we watched several people come into the feature late - they had been stuck in the long lines, and missed the beginning of the film. Though several reviews have complained about being cold, that was not the case in Theater 13. It was at least 80 degrees in there, if not higher. People around us were all falling asleep. When we were walking out, there were two staff members at the door, and we reported the high heat levels. Their response was "Oh yeah, weve had trouble with that." No apologies were offered. The theater was littered EVERYWHERE with popcorn. It was all over the lobby, in the aisles, and on the seats. Every place we walked, we crunched popcorn. They have tables in the lobby set up for people, and everyone of them was filthy. Obviously, they are totally understaffed and ill-prepared to keep this place clean. Neither of us even wanted to try the restrooms. We will definitely be seeing all our movies at community and volunteer run theaters. We feel well treated there, with regards to comfort, cleanliness, and respect for our support. This place and experience was both disappointing and deplorable.
Unimpressed with this theater. Was up here for vacation and it was a rainy day so my parents and I decided to go see 3:05pm showing of The Secret Life of Pets today. You walk in and its a maze of red ropes to even get to the ticket line. Its very confusing and there are no signs to tell you where to go to buy tickets. We ended up getting the tickets at the concession stands. They charged us over $50 for 3 adult tickets, 3 medium pops, and 1 medium popcorn. A little pricey if you ask me. The guy hands us a empty popcorn bag and we were expected to take it to another concession station to have someone fill the bag with popcorn and then were to add our own butter and what not. Kind of tacky if you ask me. Then we had to wait 20 minutes before we could even go into the theater. While we waited, there were 3 employees having their break and just talking about very inappropriate things and cursing in front of movie goers. It was just very unprofessional. Too many young lazy workers at this theater. The theater room we sat in was absolutely disgusting. There was trash and popcorn all over the floor and seats, and the floor was sticky. They played almost 40 minutes of actual TV commercials and then the movie trailers before the movie itself even started. The movie was supposed to start at 3:05pm and the playtime of the movie is 91 mintues, and we did not get out of there until 5pm. The whole time during the movie, people were talking, kids were being whiny and talking. People constantly up and down to go out of the theater. The whole experience with this movie theater was awful and of course I wont be back, even if I did live up here.
3 kiosks to serve 14 screens, no attendents, huge lines with no direction. Finally got to kiosk and found out show was sold out despite the "status board" showing still available (other showtimes listed as sold out). Cant comment on seats/screens since we left, but the organization and pre-show experience was definitely not impressive. *Update-I have found out that instead of waiting in the ~30 person line for the kiosks, I could have instead waited in the ~75 person line for the refreshment counter to (attempt to) purchase tickets. So there are options. Also, just purchased tickets via Fandango for a show tomorrow. Was glad to pay the convenience fee per ticket, thinking the guaranteed seat and having my ticket would help bypass all the chaos described above. Nope, that fee allows me the privilege of just waiting in those same lines once again. No print at home. So only upside is guaranteed seat, nothing else. If that was stated before finalizing purchase, would never have done so. So no matter what, will try and see future movies anywhere else but this spot.
Was so excited before it opened. Went to Fandango to get my Star Wars tickets and couldnt reserve my seats like Ann Arbor or any other busy I Max. Then we got our tickets out of the machine to turn around and wait in the same concession stand line as people getting their tickets.(what a joke!) Then had to get in separate line for popcorn after u buy the popcorn. During show I came out to get some more candy and had to get back in line with all the purple getting their tickets for next show in the concession line. Line was out the door. Asked the employees about this and they all gave me attitude. Most of them looked like they belonged at a gym lifting weights and had no clue about customer service. Didnt buy anything cause line was 30 minutes deep for next show. Complete morons running the show. One employee got mad I asked and said the old theater ran that way so we run it he same. I said "no one went to old theaters and was beyond disgusting like a dirty strip club". Who opens a theater and runs it like this is 100% jack-AsS!
We have been to a few movies at this new theater over the holidays. We love the seating arrangements, and it is so nice to have a good view from practically any seat! However, we have had to wear our coats because it is kept pretty darned cold in the auditoriums. They definitely could turn up the heat a good bit! The drink refill area needs someone to maintain the cleanliness of it - it was a mess! Also, for those who go in to purchase tickets early, they should have a separate concession line!!!!! We had to stand in that long snake maze in back of people who were purchasing tickets JUST SO WE COULD GET SOME POPCORN! All in all, my complaints are easily remedied, so I hope management takes it to heart. We are glad that this new theater is here, as it was much needed. Now all we need is a Japanese Hibachi restaurant in that complex. Whoever opens a franchise there will make a killing!!!!! (Ive actually considered it myself)