|Address:||14716 Baltimore Ave, Laurel, MD 20726, USA|
Must be under new management. Three months ago this was my favorite place to see a movie. Reserved seating, recliners, modern electronic projection equipment. But I guess Regal management decided the patrons were happy and that had to stop. This week I saw 2 movies, on Saturday with a full theater and then another movie on Monday with only 3 of us. On Saturday I took off my jacket when I arrived, but the auditorium was so cold I put it back on before the feature started. On Monday it was even colder; I took my jacket off and put it right back on, and by the middle of the feature I was wishing I had gloves and a blanket. It was about 40 degrees outside and the auditorium felt no warmer, though the lobby was heated. But even worse than the cold, management sends an usher with a very bright flashlight, the kind with an orange cone to direct traffic, to just walk around and be a distraction repeatedly during the show, and apparently screwing up the show is the point; if they wanted to check what the patrons were doing, they could send an usher in to just discreetly look over the auditorium from one side of the screen. The usher with the bright light and no purpose other than wander around and disturb the patrons is apparently Regal theater policy, they did it several times each during the Saturday show and the Monday show. I like going out to see a movie, but if the management has such contempt for the patrons that they freeze us and shine a light around to mess up the experience, Ill be watching DVDs at home from now on.
I have attended this location several times and felt it was a fine theatre. However, today a very good friend lost his seat which was purchased online to another patron who challenged my friends right to the handicap designated seat. My friend is also disabled. The person who challenged the seat was accompanying a disabled person. The management did nothing except refund my friends ticket price but would not acknowledge the wrong. Questions: Why did the theatre sell two tickets for the same seat? Did the latecomer purchase a ticket? Why didnt the management just have the two patrons switch seats? By what authority does the theatre determine levels of disability? My friend and his other family members had to leave the theatre because all seats were sold out. This occurred at the 3:45 showing of Mission Impossible on Saturday, August 8th. It seems like this seating policy has a major flaw if someone (handicapped) can purchase a reserved seat but still be displaced. The patrons should have switched seats. I wonder how the latecomer even got into the theatre if the show was sold out. My friend should have been granted more than just a refund...his dignity and his day were both greatly bruised. I doubt if I will patronize this location again and I will certainly suggest the same to others.
The theater itself is AWESOME!! Love the reclining chairs and the spacing with good screen view. What I dislike is that the theater is TERRIBLY managed and was short staffed! There was big long lines at the booth to buy tickets with only ONE PERSON working. Ive never had to wait 15-20 minutes to get a movies ticket, thats absurd! The concession stand workers were horribly short staffed and AGAIN another 15-20 minute wait due to only having TWO cashiers working! I was like who the hell are the managers of this place to have a theater in a well populated area not be staffed up properly on a weekend? It seemed like they were trying to be cheapskates and save money by not having all the available cashiers working to handle the long lines. The wait killed it for EVERYONE and PATRONS WERE ALL COMPLAINING around me! Laurel Regal is whack and so are the managers that work there because its the managers responsiblity to properly staff the scheduling of the workers. All I have to say is when you come to Laurel Regal is BE PATIENT AND DONT BE LATE FOR YOUR MOVIE, the service in the place is LOUSY AND SLOW AS A SNAIL!!
Awesome movie experience. Best theater between Baltimore/Washington and easy to access of route 1. Super family friendly, Assigned seating, No alcohol and they have family restrooms for those who have children and for Adults with disabilities who may need a bit of assistance. Staff is super friendly, the know who you are after a few repeat visits. Theaters are always clean and they make sure the movie experience is worth the money you pay. Parking is Usually OK but if the Kids are out of school or its a Holiday expect the parking garage to be kind of full. Prices on the food is expensive just like anywhere else you go. If a cocktail or adult beverage is what you want, there are plenty of restaurants that will accommodate in and around the area. For a date (2 people) with tickets Popcorn and 2 Sodas expect to spend about $50. No to bad for the opportunity to recline and sneak your arm around ya boo and snuggle. For committed couples it opens up the opportunity for publicly acceptable family intimacy (Hug, Kiss, holding Hands, snuggling ...) as if you were home on the couch.
While the entire building, including the bathrooms, were nice and clean, and the workers were kind and helpful, I completely dislike the reserved seating. This is the only theater Ive ever been to with reserved seating. You go into the movie the day of and cant get a good seat. Many of the theaters are also way too small. This is, in my opinion, not fair to people who come first to see a movie. Why should people who came into the theater ten minutes late get better seats than someone who came an hour early? While the building, screen, seats, and overall experience is fantastic, I wont be coming back until reserved seats are gone, although chances of this happening are slim. Two stars for the clean building and wonderful theaters, but minus three for a really poor ability to go in and see a movie comfortably without reserving your seat days ahead of time, which is why Im even going to the see a movie in the first place. Scrolling through other reviews and seeing automated replies is also a bad sign! Please be more connected to your customers!
Im giving it a 4 stars because of the wonderful seating...but for what your offering this should be high end food... employees are rude and to young ,,for this kind establishment before it goes down try to keep the riff raff out .....need to train better. this is a beautiful place and its shouldnt be ruined by kids who dont care ït would be nice for once that adults can go an enjoy with out all that. .take note to the boca raton in florida movie theater. this is a way this movie theater should look and run.we allow kids to ruin the peace and quite during movie watching... this theater should only show pg13 and r rated moves so kids can stay out...sorry. i love kids but for once i would like it for the adults to have time with out them them
I really love this little movie theater, they have an excellent facility and the chairs are super duper comfortable. The staff is pretty nice and their ICEE is always on point. The only major downside is the extremely long wait time to buy things. I always go to the movie on Saturdays in the morning to early afternoon and there are only maybe 2 or 3 workers at the concession stand and I hate standing in line for over 10 minutes to get a dog on ICEE. Outside of that I recommend going to this theater. Their is also good parking in the parking garage to the side of the theater. i always luck up and get to park....wait, im not about to tell yall about my secret parking spot. -Wallace