Address: | 2020 Scotty Dr, Cedar Rapids, IA 52404, USA |
Phone: | +1 319-396-2500 |
Site: | westdalebowl.com |
Rating: | 2.9 |
Working: | 1–9PM 1–9PM 1PM–12AM 1–9PM 10AM–11PM 1–11PM 1PM–12AM |
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Darrin Felter
Want to have fun Find another bowling alley We went tonight for Fathers Day (6/19/17) They had a $6 cover for anyone entering the bowling alley My son and his cousin showed up before us and the staff said they had to wait outside if they didnt pay the $6 per person When I showed they were a little rude I asked why $6 cover and they stated it allows us to get a great deal on beers So anyone under age gets screwed apparently The staff were unfriendly the dude was packing a pistol and his wife? Was really rude Should have known since there were only about 20 people total in the place What really got my goat was when we went to bowl, which is another $5 per person plus .25 for shoes, they asked everyone for one of their own shoes as security so we didnt steal the crappy bowling shoes I have Never heard of this and recently bowled in LA and they trusted the public Long story short go to another bowling alley Where they appreciate and respect their patrons
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Tara Olsen
Pricing seems to be questionable. I came in on Saturday afternoon before it got busy. Great customer service when we got there. I paid for 1 lane of bumper bowling and 2 games of regular adult bowling. I paid for 8 pairs of shoes. Letting the gentleman know that our friends would be joining for the last 3 pairs of shoes. When my friend arrived he was made to pay for their 3 shoes! I had to go up and ask him to look up that I did pay for the 8 pairs. My friend had paid a little over $8 for shoes but was refunded only $6. We only ended up bowling 1 game of the 2 I paid for of the adult bowling (their term, not mine). I asked if I could refund it since we only played 1 and the 1 game of bumper. I was told I could not since both games were played. Umm, no they were not. I commented that they werent but I was ignored. Overall, the 6 kids had fun and then played laser tag and had a blast. Not sure we will be back after feeling like we were ripped off.
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London Davis
Im new to Cedar Rapids and this was by far the worst experience Ive ever had when it comes to bowling. The lady was very rude last night didnt make eye contact while talking to me, I was about to use my credit card to pay she quickly said we do not accept debit or credit and walked away from me I had to call her back over to tell her I had cash as well. It seemed as if she didnt want us there Idk if she was racist or what but her attitude and customer service was piss poor. On top of that she placed us next to a big family we asked to move one lane over ( mind you there were plenty of lanes open) she quickly told me to deal with it, not to mention our light to our lane wasnt even on. I ended up moving to the next lane and she got angry because I did so. Overall I actually hated the customer service which made it hard to even enjoy bowling. It sucks you spend money in a place and get horrible customer service.
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A Private User
Our family went to Westdale Bowling Center & Lazer Tag to play laser tag and were treated with disdain from the moment we entered. The staff was not personable and quite rude. We had to stop the game because several of the laser tag vests/guns were not working, then we had to stop the game again because the vests were still not working. After stopping the game for a second time, we were told that they would have a technician look at the vests, but that we would have to stop playing because they didnt have any other vests we could try. When we asked for a refund, they refused, despite the fact that we had been unable to play. The staff is rude, the equipment doesnt work, and custom service is non-existent. Save your time and money and stay away from this laser tag facility!
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adam duve
The angry ornery disrespectful rude crabby woman behind the bar caused me to never come back ever again took my family out for my birthday spent over 250 bucks for two hours of bowling ridiculous. Ordered a pepperoni pizza had one placed on the top wtf is this a joke for a 13 dollar pizza that u could buy from hyvee for 2 bucks obviously business is hurting so charge excessively for everything and wait for the people to never show up again great business plan and best customer service haha NOT!!! I would not recommend anyone waste their time here if u choose to you have been warned for westdale bowl you all cant fail soon enough
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Melissa Meis
Honestly 0 stars! The grumpy man and other workers at the counter were SO rude from the minute we walked in the door. They have 50+ lanes and put us inbetween the 2 other groups that were there bowling and i asked if we could be spread out and he said "thats where i put you, make the most of it." He also said we couldnt use our coupon because it was invalid for the time when the time of use was clearly stated on the front..when we showed him he acted like he had a phone call and walked away completely. WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED! 10/10 would recommend you go anywhere else!!!
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Lucy Jackson
Love their summer package bowling card for $20, it is well worth it. I wish they would staff some teenager or extra person so that they can have someone at the bar and the register. If they are getting shoes and a lane for someone theres no one serving the drinks and food so you just have to keep waiting. They would do more food business if there was someone there to service the customers. A little put off by the guy behind the counter with the gun all the time, does that really need to be in everyones face? Theyre are nothing but kids and families and its right there in everyones face.
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Carly Huffman
Ive been here twice in the past week (once for a company holiday party, and once for a friends birthday) and Im never coming back. The attendants were openly rude to our group trying to pay them. It costs about the same as the other lanes in CR but the technology is from the 80s. We had a pin stuck in the lane and we called for someone to fix it. She said "Ill be there in like minute" then sorted shoes for 5 minutes until my friend got fed up and moved the pin herself. Absolutely unbelievably bad customer service. However, the bartender (an older man) was very friendly and helpful.
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Eve McNeal
Horrible experience here! Got told we have fake IDs. Wife was very rude when we didnt know where to go to pay and we were confused on why we had to give a shoe and she got rude with us. First time ever being to this bowling alley so of course we didnt know. Then the owner says we cant get a drink. Because of our fake ids and hes seen plenty of them. Never again will I come here or bring any friends here. Surprisingly we got our money back.Everyone and anyone I know will hear about this. Were both 23 about to turn 24. Cant believe it.