|Address:||6291 Cambridge Way, Plainfield, IN 46168, USA|
|Working:||10AM–8AM 10AM–8AM 10AM–8AM 10AM–8AM 10AM–10PM 10AM–10PM 12–6PM|
We booked it and put our deposit down in February, a couple days after we got engaged. Our first contact with their actual planner, Colleen, was from an email that confirmed they received our deposit on February 16th. She also sent us preferred vendors and their original caterer menu. After that, we never heard a thing back from them until April 10th that was from the winery saying Colleen had, unfortunately, passed away. It also stated that there would be no delay or interruption in service and that a new lady named Jessica, would be taking over. Jessica sends an introductory email on April 10th saying she was just hired, but she didnt have the date correct of our reception or even know what kind of event was going to take place. Jeremy corrected her the next day. We called her on May 10th because we hadnt heard anything from anyone in an entire month. We asked her about the food menu because we didnt really care for any of the options they had originally. She said they just hired a new catering service, but she didnt have a menu. We asked if we could bring a caterer in, she said we could but wed be charged $400 to do that (on top of paying for our caterer and food). She said shed tell the new caterers the food that we had chosen to make sure they were okay with making it. We gave them 5 entrees which they agreed to, we had an option of buffet or plated and were told buffet would be $14 or $15, and plated would be $24 or $25. We went with buffet, obviously, and were told that they could easily make all of our 5 dinner choices. We were led to believe that after the phone call and 2 emails confirming our menu choices, that we were finished with any food decision making. On that same phone call on May 10th, we asked how late we can have the reception, and kept getting no definite answer, so we were done with that call, happy that we had at least settled on a menu. Later that day, we mailed em to get a definite time for the reception to end, in writing. We were still never given a straight answer. On May 22nd, we emailed again, asking how late we can be there, because we were never answered by Jessica after asking the same question 12 days earlier. We finally called again, and asked how late it could run, and were, reluctantly, told midnight. At this time, we had answered every question they had asked of us, as far as planning. We were waiting for them to get back to us for obvious things, such as a number of guests, how many sirloins, chickens, spaghettis, or vegetarian meals were needed, plus at some point, an itemized list of everything wed be paying for. Fast forward all the way to July 12th (10 days before the reception) finally, a girl named Kristin called me twice and left me voicemails saying they needed to order seat covers and tablecloths that day, or wed be charged a penalty fee for ordering so damn late, which was not at all our fault to begin with. This should have been asked of us months ago. I was at work, so Jeremy called her back and they talked for 35 minutes about the wrong colors.(they had gray and black down, no idea why, when our colors are purple and teal). They also talked about alcohol options. On that date, we asked if we could order and bring kegs, and they said no, that theyd have to order them but had no idea how much theyd be. They said theyd call us with the pricing, but never did. The next day, July 12th, Jeremy called em 5 times to get the pricing on the kegs, and was told that they cant even get kegs because theyre not equipped for that. Then we got a call from Jessica, telling us that the price of the meal went up $10 per plate, because they had us down as 4 food options instead of the 5 we had given them, with no explanation. (Hamburgers were the 5th option that was "mysteriously", unknown to us, removed from our choices.) We could not believe and were super unhappy about how much the dinners had went up, so Jeremy called and said that we had still hadnt received an itemized invoice with the total cost.
Im a bit of a wine connoisseur. I love trying new wines from different areas and have been to wineries all across the country. This place was one of my favorites. We were in town for a convention, but since the winery was so close to the hotel at which we were staying, we decided to visit one evening. We were not disappointed! They do not offer just a few of their wines to taste - you can try any of the many wines they sell. They divide their wine list into two categories - dry and sweet. Both my friend and I prefer sweet wines, so we decided to each get a tasting which included five wines for $5 then we each tried a dessert wine for $3. The tasting portions were incredibly generous. Our server was friendly and knowledgeable about the wines. The wine quality was fantastic and very reasonably priced. Im accustomed to paying nearly twice as much for a similar quality. Needless to say, my friend and I got a case of wine to bring back to the east coast with us. Well definitely be planning on coming back when/ if were in the area again.
Weve scheduled our companys Christmas party here for four years and the fourth year was miserable. We were bumped from our original room and didnt get the right amount of food for the guests that attended. Mind you, we sent in the rsvp form that had each guests requested menu item as they requested us to do so days before the dinner date and showed that to our hostesses for proof. They failed to take ownership of the issue. My dad, who paid for the dinner, talked to the business owner about his frustrations and he blamed us saying our attitude was the cause of the poor service. Needless to say, we will not return or give them another chance. We did expect better service after giving them our business for 4 years and that came back to slap us in the face. We tried to give them the benefit of the doubt but the owner felt it was necessary to blame their mistakes on everyone else instead of taking responsibility.
Chateau Thomas Winery is NOT a winery! They do not cultivate, harvest and produce the wine. Rather, they buy grapes from all over the US and store and bottle the wine. My wife and I went there for a wine tasting and after drinking some good tasting wines, we spend over $100,- for four bottles. Ones we opened them one by one during the Christmas holidays, all of them tasted BAD! We know some about wines and there can be time to time a bad bottle but not 4 bottles from one "winery" . It appears that Chateau Thomas Winery is using their best grapes for at location wine tasting and the cheaper grapes for the bottles they sell. Also, the staff is not friendly and slow. We are not going back. Do not waste your time and money!
A shout out to Managers, Hostess, Food Servers, Chefs and DJ, for a Very Memorable, Romantic Valentines Dinner Dance Feb. 11. This was our first time at an upstairs event. We have often visited CTW tasting room & summer veranda venues . Always having a good time. Our 5 course Dinner last night was awesome, free bottle of Oliver Wine of our Choice, 2 Red Roses set the mood. Husband and I had a great time. We will certainly do this again. I hit 4 stars by mistake, ment it to be 5 Stars.⛧⛧⛧⛧⛧.