|Address:||555 Creekview Ct, Columbus, IN 47201, USA|
Every time I see a movie here, the facility operates with incredible inefficiency. No matter if it is a busy or slow night, if you want to get an overpriced soda and popcorn before the movie starts... You had better arrive 45 minutes before the scheduled start time, to be safe. So, after waiting to get your ticket, then waiting again to have said ticket ripped in half by the ticket verification employee, you wait another 10+ minutes to get through the food/drink lines. FUN FACT: If you pay $15/yr you can become a stubs member and get free upgrades and discounted movies, as well as other things. If you see more than 2 movies a year, its worth it. But also included is: getting to go to the express line. Which pays for itself since the wait times are so horrid for people who arent stubs members. However, even with the upgraded advantage, you still wait, and wait.. For the inefficient staff to fumble through extremely easy tasks. They dont even have to pour your soda for you anymore... as you do it yourself via the Coca Cola freestyle machines The two freestyle coke machines and two "slushee" type machines are located each end of the concessions area. Youd think that having the guests diy this, would make the previous wait time better, NOPE. Here is where your frustration teeters on the edge of boiling over. They have the lids for both machines (freestyle coke and slushee) between the two machines. In a space that is maybe 30" wide. Two people can MAYBE squeeze in there, but hardly ever. The lids are set so far back that even me, at 67" with long arms, finds it difficult to reach over someone to grab a lid and straw without seeming rude and impatient. Suggestion: put more counter space to the left and right of this machine for people to set their drinks down, and get their lids on... A smooth counter top where guests can slide their drinks down to get out of the way of the people behind them. Have atleast one designated lid and straw space for each machine, so that there are 4! Have the lids first, THEN the straws. Continuing with the "slide your drink down" assembly line suggestion, this would make it much more efficient. Because think about it, you dont just have people filling their drinks that were just purchased, you have refills. And thats the most frustrating.. You dont want to miss much of your movie.. But you are guaranteed to be waiting for 2-5 mins if you get behind grandma/grandpa/ mom/dad/aunts and uncles getting 4 drinks for themselves and friends or relatives... relatives which by the way are screaming bloody murder, in efforts to once again tip the scales of your teetering impatient temperature, towards its boiling point. Summarizing, the overall experience is frustrating, due to the incredible and consistent inefficiencies. Be prepared to wait and wait and wait. But, once you get into the theater, its usually kept Clean, and the staff,are quite friendly, and accommodating. If they had better management, I know these kids would do a much better job. JS.
AMC Columbus 12 is hands down my favorite movie theatre! The staff is simply superb and every time I walk through the doors they are ready to sell me my ticket with a great big smile! I have never had a negative experience here. They have changed so now customers have to get their own drinks, and its an amazing system. Now we can pick through hundreds of coke products and their food menu is only expanding with quantity and quality as time goes by. People also always seem to complain about wait times, but they really are not bad. The staff is constantly working as fast as they can to get people their movie tickets and concessions items. They have always made it their best to get everyone where they need to be in a timely manner. Also, since I usually buy tickets online, the employees understand and print my tickets out with no wait in line. And last, but not least, this place IS SO CLEAN. I cannot believe how well maintained this theatre is. Every time I go here, it is clear to see the staff is always trying to improve the theatre and making improvements all the time. The staff is constantly looking out for guests and ensuring that their stay is the best it can be. And the pricing is also very good. The tickets are extremely cheap ($4.49 for adults before 4:00 p.m. and $6.49 for adults after 4:00 p.m. with kids being $4.49 all day) and the food is also very good. I constantly hear people complain that food prices are very high, but its a movie theatre, this is what there is to expect. The prices are great for what they are and the taste to me is very good. Once again, I cannot compliment the staff enough as they are skilled and very well trained to get every order in place. It all truly is, AMC Amazing!
Had a great time. The staff was friendly and didnt overdue the stubs program. The theater had a clean floor and the lighting was effective. The seat fabric is clean but some seats are stained with spills of food or drink. The rails near the handicapped seating where a sore area for my party. We often use this area when members are physically challenged, but, the railing is clearly not maintained daily. Oil is often present on the rails that transfer to a persons hand if used. I cannot be certain, but it appears that persons on the rows behind this area are using them as a foot rest. Exiting the theater is easy and there is often staff waiting to clean and prepare the room for another showing. Ticket prices are a steal over any theater within 75 miles. Concession pricing is competitive with the industry outside of the nacho and chips ( roughly 15% above local competition) Prices for their hot dogs are superior based on the quality of meat used and the condition of the packaging when compared to other local theaters. Staffed floor managers are well versed and experienced in customer retention and employee motivation. Any corrections of the ticket or concession staff is made to not interfere with my experience and is done so by posing a comedic approach. Overall a great place to have a good time.
Ticket prices arent bad, but the concession is ridiculous! $32 for snacks?! They only give free refills if you join their stubs program and give them a phone number to harass you. They dont offer butter salt for popcorn anymore and if you want another flavor they charge you for it. They didnt even have Dr. Pepper. When our movie was over the pop machines were turned off so we couldnt get a refill. As much as they charge for their generic pop, they should at least leave the machine on until people leave the theatre. The ladys room was gross. Several of the toilets hadnt been flushed and half the stalls had no toilet paper in them. Needless to say, this is the last time well be coming here until they get new owners that arent so greedy.
The theater recently rebranded to an AMC Classic, so people (like me) who have their Stubs rewards card miss out on a few of the perks, such as the gold premium member lines for tickets and concessions. Also, the sinks and paper towel dispensers in the womens bathrooms are constantly broken - the sinks in one bathroom only spew hot water and the paper towel dispensers in both are almost always not workong. This has been an issue for months, and lack of attention to even these little details makes me think that management/ higher ups doesnt care about the place.