|Address:||19 Frontage Rd, Kensington, CT 06037, USA|
Horrible experience for my son and I, will not be back. My wife will not be taking our kids there. None of our friends will be going either. There is no one at the front counter to buy tickets anymore, all they have are self service monitors to purchase the tickets. We purchased tickets for the only seats left which happen to be in the handicapped row. Never had to do this before...recieved the following screens when purchasing the tickets (see attached photos). The machine allowed us to purchase the tickets and took the payment. We get to the theatre and out of the row in blue the only real seats are the ones in dark blue, the rest are empty spaces with no seating (huh, go figure). We take the seats available and sit till the movie starts (30 minutes). As the movie is starting the manager shows up and tells us "we have to leave because we should not have purchased these seats. The purchased seats are for people with wheelchairs and we were not allowed to purchase them" (huh, go figure). We are told to go and get a refund at the front. As we are going through the process of the refund we are told that it will take at least 3 days to receive the refund...(huh, go figure). I ask to talk to the manager, the manager tells me in a very rude manner "you should not have purchased the seats because you do not have a wheelchair" (huh, go figure)... I tell him that there was nothing on the screen telling me I cannot purchase the seats, he argues with me in a very condescending manner that I am wrong and that I should have read the warning telling me that there is no seat and that I am purchasing an empty spot. I went back to the self serv monitors and took pictures of the screens I received when I purchased the tickets (see the attached pics). Brought my phone back to the manager (who could not be bothered) and showed the screens as I saw them. The manager looks at my phone, does a few lean-ins (double takes) and then tells me "i am sorry sir, I cant help you of you dont understand the warning which is clearly telling you that you cannot buy this seat" (huh, oh how stupid of me). I ask him A. Where does it tell me that I am buying an empty space and B. Where is it telling me that I cannot buy this ticket? Oh and if I cant buy this ticket, why is it letting me buy the ticket?... the reply I get is " sir I dont know how much simpler this can be explained to you that the message on the screen tells you everything you need to know" (huh, go figure). There was a bit more interaction (discussion) between the manager and I where the manager basically calls me an idiot. The place is dirty, poorly managed and very disorganized. I was told by one of the employee that they have been having issues with the sitting for over a month and that they apologize for the inconvenience. From the manager all I received was a roof discussions of my stupidity on purchasing a seat I should not have purchased and that I can feel free to call the corporate office and complain. All of this and more for $9.75 for an empty space...Huh, go figure some things never change.
According to the new management website, the auditoriums of old are torn down, making way for new stadium style recliner seating. Went here on a dreary Memorial Day, weather wise 2017, the place was packed. Self service kiosk had a long line as did the concessions or cash only ticket counter. Fortunately one security man checking tickets otherwise I wouldve skipped and went right for the auditorium. I wanted to get concessions but the line was too long. Of course the line is long, the concessions had a good variety and good pricing. Pizza, wings, burgers, and popcorn?! There was also a separate butter station which was nice. But only two attendants working it. There should have been more staffing. At least three more people, the other side of concessions shouldve been open. A dedicated cashier and food runners. Get what you pay for. The 1pm showing of Guardians didnt have previews?! Tickets were $8 per adult. The seats were comfortable, there were a rag tag bunch of kids in the wrong seat with their father knowingly sitting them wherever they damn pleased. I mean, sir, you know going in there is assigned seating. Even the security guard asked us to sit in our assigned seats. I get it if the theater was empty but it was packed!
This theater is very affordable! Thank goodness! The lobby area and ticket counters are a little out-of-date but the auditoriums themselves are on-par with other theaters. They also have self-serve ticket kiosks, which I missed this time, but will definitely take advantage of next time. I do think these kiosks need to be placed more prominently. There was a theater employee shouting "Anyone who is paying by credit card or gift card, can come this way!" ...which indicates that there is a problem with people noticing the self-service option. Youre not going to catch the latest IMAX feature here, but they do have a good number of screens/shows. In my particular theater, the audio was a bit too loud for my taste. I was seated towards the center of the theater. So, I dont think it was related to my seat. It wasnt a show-stopper or anything, but just a little constructive feedback in case anyone in a position to change that is reading. Though I just pointed out a few criticisms, I enjoyed my visit to Starplex, and would both recommend it to others and return there myself.
Crissy Berry 1991
Went here on a 11:30 show to see Wonder Woman. I miss the personal thing but I love you can pick your own seats . $ 5.00 before Noon. Got my large Popcorn and soda.No more free refills but popcorn does. The services behind the concession stand was helpful with the seating and what to exspect in the movie theater. Stepped in was very nice and remodeled. Saw where I was seated and shocked there was leg room . No more bother people to move so you can get by. Seats are so nice and comfortable! The movie was great as well! I give the 5 star rating because of the comfort and nicely done.Clean .Beautiful! I went at not a busy time to. I do miss the personal one on one with buying a ticket .I like to their input. They have some good deals for refreshments.Like 1 large popcorn with a large drink is $12.00. I think there will be a challenge when the place is packed and lines of movie fans like me when they have one side open both with buying a ticket and the one side at the concession stand . For the comfort, deserves the 5 star rating!
Beast boy Johnson
They are absolutly unbelievable Im not going to say why but I am absolutely disgusted at what they did to me and my child I am horrified just completely awful Im distubed I just cant say what I am feeling but they are horrible and Im never going there ever again oh my god. Ive been there here before and Im just disgusted thanks a lot you manager would you like a free pass back ,NO YOU JUST TOLD ME TO GET OUT ,FOOLS I dont want to go back in it already started I WANT FREE PASSES ALL YEAR . Im telling everybody I know not to go here you have a lot less customers THIS IS UNBELIVABLe .THEY ASKED A NINE YEAR OLD TO PLEASE LEAVE OR WE WILL HAVE TO REMOVE YOU. It is appalling. The man asked him if he bought a ticket he is NINE and then he touched his leg telling him to leave oh boy Im just mad thanks picture show had a great time wasteing my night . wow its just sad the service with people these give its all for the money these days